Henry M.
TUG Member
In my case, I checked today and the issue isn't fully resolved. I had two back-to-back stays, one 7 days and the other 9 days. Today I see 7 nights added to my YTD stays, but I'm still missing the 9 night stay. Writing back to the rep above results in:
Which is true for the first stay, but doesn't address the missing second stay. I've written back with more explanation. We'll see what happens. I had submitted two separate claims, so perhaps the second one hasn't been addressed yet, even though I wrote to this rep with all the details.
Thank you for contacting Marriott Rewards regarding your recent stay at the The Westin Ka'anapali Ocean Resort Villas. We hope you enjoyed your visit with us.
We appreciate the chance to help you with your account. While researching your request, we found that our records indicate that your stay has already posted to your Marriott Rewards account. You can view this stay on your online account summary at MarriottRewards.com.
Generally, if a hotel has your account number on file, your stay will post to your account within ten days after check-out. For those stays that are located outside the United States please allow up to four weeks for properties to post your stays.
If you have additional questions about this matter, please contact our customer service department at:
http://www.marriott.com/rewards/customer-support.mi
Thank you for choosing Marriott.
We appreciate the chance to help you with your account. While researching your request, we found that our records indicate that your stay has already posted to your Marriott Rewards account. You can view this stay on your online account summary at MarriottRewards.com.
Generally, if a hotel has your account number on file, your stay will post to your account within ten days after check-out. For those stays that are located outside the United States please allow up to four weeks for properties to post your stays.
If you have additional questions about this matter, please contact our customer service department at:
http://www.marriott.com/rewards/customer-support.mi
Thank you for choosing Marriott.