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Email from Vistana- Receive at least $100 for Sharing Your Opinion

Discussion in 'Vistana Signature Experiences (formerly Starwood)' started by needvaca, Sep 19, 2019.

  1. needvaca

    needvaca TUG Member

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    Anyone get this email? I think I may participate.

    As a valued Vistana™ Signature Experiences Owner, you’re invited to participate in a study focused on improving the vacation ownership experience.

    Professional researchers from Deloitte Consulting will be having conversations with Owners like you in the next few weeks. The interview will not be a sales conversation, but rather a confidential discussion about your overall ownership experience.

    To thank you for your time, you will receive a special gift. Owners who live in the Chicago area can be scheduled for an in-person interview and will receive a $150 Visa® Gift Card. Owners outside of the Chicago area can be scheduled for a phone/Skype interview will receive a $100 Visa Gift Card.

    This opportunity is optional, but time slots are limited. The researcher will be respectful of your time and will not keep you longer than 60 minutes. If you’re interested in participating, please answer a few questions in this short pre-interview survey. Deloitte will then contact select Owners with appointment details.

    Thank you for taking the time to share. Your feedback will help enhance what Vistana Signature Experiences offers so that Owners can continue to enjoy extraordinary vacations.
     
    Last edited: Sep 19, 2019
  2. mjm1

    mjm1 TUG Review Crew: Veteran TUG Member

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    We have not received the email, but I would likely participate if we did receive it. I enjoy participating in these types of surveys.

    Best regards.

    Mike
     
  3. andysnovel

    andysnovel TUG Member

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    I wonder if this survey has to do with upcoming Marriott merger of timeshare systems, sort of a “testing of the waters”?? I would gladly participate as well.
     
  4. Cornell

    Cornell TUG Member

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    Thank you Mike -- I work in the survey research industry and it's people like you that pay my salary!
     
    DannyTS likes this.
  5. needvaca

    needvaca TUG Member

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    If they are paying big bucks to Deloitte Consulting to do this survey, I also bet it is for the integration of Vistana and the Marriott Vacation Club.
    I'll definitely participate- express my desire to use my Staroptions within the Marriott network... but at no additional fees. The VSN fee of $145 is enough
     
  6. DannyTS

    DannyTS TUG Member

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    I am curious if the owners are chosen randomly or if they are looking for a certain profile based on:
    -where they own
    -bought resale or retail (or mixed)
    -if they own mandatory or voluntary
    -one or multiple Vistana weeks
    -owners of just Vistana or Vistana and MVC
     
  7. CalGalTraveler

    CalGalTraveler TUG Member

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    It's odd it is centered in the Chicago area unless they are targeting multiple geos.

    Since it is Deloitte, I would expect that this would have more to do with customer experience associated with integrating IT, rather than program design since the latter is not central to their wheelhouse.
     
  8. canesfan

    canesfan TUG Member

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    I got a letter in the mail about attending. We weren’t going to be in town that weekend and it was worded in a sales pitch way. We live in the Chicago suburbs, btw.


    Sent from my iPhone using Tapatalk
     
  9. DannyTS

    DannyTS TUG Member

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    why do you think it is odd it is centered in Chicago? If the questions target the integration I assume they would get a sense of what the owners may want regardless of the location. Also, it is not impossible that other areas participate as well but we do not know about it yet.
     
  10. DannyTS

    DannyTS TUG Member

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    I am curious, did you buy your timeshares resale or retail?
     
  11. CalGalTraveler

    CalGalTraveler TUG Member

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    I would simply expect that they would target multiple geos to get better sampling unless they have a concentration of customers in the Chicago area or are seeking expansion there.
     
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  12. controller1

    controller1 TUG Member

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    Deloitte's consulting group is headquartered in Chicago.

    Since Deloitte is in Chicago, that's why the stipend is $150 since you would need to go to their office. Outside of Chicago, Deloitte will call you and thus the stipend is lower at $100.
     
    Last edited: Sep 19, 2019
    DannyTS likes this.
  13. needvaca

    needvaca TUG Member

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    Originally retail, then bought a couple resale in the last couple years. All vistana. No Mvc
     
    DannyTS likes this.
  14. lily28

    lily28 TUG Member

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    I would love to participate too but did not receive any emails or mails. Is there any contact info that we can call to participate in the survey?
     
  15. goaliedave

    goaliedave Guest

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    Last century these were useful, now private companies just gather personal data to sell and then give the sponsors whatever conclusion they want.

    Sent from my SM-J327W using Tapatalk
     
  16. Mushed

    Mushed Guest

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    We got an email, and I’ll try to participate. We only just closed on our Vistana t/s and purchased resale. We’ve stayed at them several times on packages or points, before purchasing.
     
  17. josh2268

    josh2268 Guest

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    I got the notice also, I'm in Philadelphia area.
     
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  18. needvaca

    needvaca TUG Member

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    BEWARE. Last Thursday, I got this Vistana email and filled out their online survey to participate in the study.

    Starting on Saturday, I have been unable to access my Vistana.com account online. It's been 4 days. I get weird error messages when I try to log on. I've tried from multiple computers and browsers- I detailed it in this thread
    https://tugbbs.com/forums/index.php...iencing-vistana-com-down.295737/#post-2339513

    I've never had an outage this long before. I called Vistana and they said it's only affecting some users and no idea how long it will take to fix.
    This is way too coincidental.

    Did anyone else who filled out this survey get locked out of their account?
     
  19. controller1

    controller1 TUG Member

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    OK, we understand that you're upset but that's no reason to cross-post. And do you really believe the outage is related to your survey?
     
  20. needvaca

    needvaca TUG Member

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    I don't know. Like I said, never in 5-10 years have I had my Vistana.com go out for 4 consecutive days with a weird error "Cloudfare" message unlike any I've seen - Vistana saying it only affects some owners. and I've never before responded to a Vistana email online survey, which was just 2 days before the outage.
    that's why I'm asking Tug if anyone else had the same experience.

    I also bought 3 resale Vistana timeshares recently, very cheaply. Might they be evaluating my account? trying to lock me out of my usage that I'm trying to book?
     
  21. goaliedave

    goaliedave Guest

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    I think it's a legit concern to post about. This should be a site free of judgement and sarcasm

    Sent from my SM-J327W using Tapatalk
     
    needvaca likes this.
  22. echino

    echino TUG Member

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    I did NOT receive a survey, but I DO have "gateway time-out", unable to log in for the last two days. So these are not connected.
     
    needvaca likes this.
  23. jabberwocky

    jabberwocky TUG Member

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    I didn't get the survey, just bought a developer Westin package and am getting the gateway time-out so I'm certain there is no connection.
     

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