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Emails not getting through to icloud.com/me.com/mac.com addresses

Discussion in 'About TUG BBS' started by Makai Guy, Jan 9, 2018.

  1. Makai Guy

    Makai Guy Administrator

    Joined:
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    Location:
    Aiken, SC, USA
    Resorts Owned:
    Spicebush (Hilton Head Island)
    Apple's iCloud server has lately been blocking emails sent by TUGBBS to icloud.com, me.com, and mac.com addresses. The returned message reports say "Message rejected due to local policy". We can trace this back to late November 2017.

    The emails being rejected (so far) are all notifications our users have requested regarding new posts in forums or threads they are following. We don't know if ALL such notifications are being rejected by iCloud, or just some.

    Tech support for our server can find nothing wrong with our setup, and we are not receiving rejection notices for the hundreds of similar emails sent to non-Apple addresses every day, so this seems to be some peculiarity at iCloud.

    We have contacted Apple on this matter but so far have received no response.

    In the meanwhile, if you are using an icloud.com, me.com, or mac.com address here on TUGBBS, and if you have a non-Apple email account you can use, you may wish to switch to this other email address in your TUGBBS profile. If you need help in doing this, see Updating email address in your TUGBBS profile.
     
  2. Makai Guy

    Makai Guy Administrator

    Joined:
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    Location:
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    Resorts Owned:
    Spicebush (Hilton Head Island)
    Apple's canned reply just said that they'd look into it but that we would hear nothing about their findings.

    We have not received any failed email notifications in 5 days (since Jan 10), so maybe they found and fixed the problem. If you have an icloud.com, me.com, or mac.com email address can you confirm you have received any notification emails from tugbbs since Jan 10?
     
    Last edited: Jan 15, 2018
  3. Makai Guy

    Makai Guy Administrator

    Joined:
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    Messages:
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    172
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    Location:
    Aiken, SC, USA
    Resorts Owned:
    Spicebush (Hilton Head Island)
    Just had our first iCloud rejection in almost 5 weeks, this one from a me.com address. "Message rejected due to local policy."
     

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