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estoppel issues?

Discussion in 'Hilton Grand Vacations Club / HGVC' started by hurnik, Oct 12, 2017.

  1. hurnik

    hurnik TUG Member

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    So my resale Flamingo is going a tad slow, IMO. Given that it has no ROFR, I kinda expected things to go a bit quicker.

    Anyway, got an email from the title closing company (I think) that Judi Koz uses (timeshare resale closing service):

    Is this anything to be concerned about? I've never had this issue with the other realtor I've used in the past, but am unfamiliar with why the seller would have to become involved?

    Thanks!
     
  2. marinskas

    marinskas TUG Member

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    Send an e-mail to clubsupport@hgvc.com to inquire. I have really good experience with the group at HGVC that does back office stuff (waivers, estoppels, etc.). In my experience they have been very responsive and really accommodating.
     
  3. SmithOp

    SmithOp TUG Member

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    HGVC office must be backed up. Even though they don’t have rofr the Estoppel they provide will show how many points you will be getting by year, you can verify status of maint fees and if any points were borrowed.


    Sent from my iPad using Tapatalk Pro
     
  4. hurnik

    hurnik TUG Member

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    Ugh, what a mess.

    I emailed the clubsupport about this. They replied back that they have not received ANY request from any closing company for anything for my club member ID.

    So I've forwarded that to the Closing company that Judi uses and we'll see what's going on.

    What's weird is that one of the ladies at Judi's place seems to have 2 different email addresses. One @judikoz.com and the other at the timeshare closing company that they use. (Unless outlook.com is screwing things up which is a distinct possibility)
     
  5. CalGalTraveler

    CalGalTraveler TUG Member

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    Sounds like something is inconsistent at your escrow processor. I recently closed on a resale property and the HGVC and escrow people were fantastic and everything went smoothly. Closed the entire transaction in 47 days - and that included a week's closure due to Florida hurricanes.
     
    Last edited: Oct 18, 2017 at 6:26 PM
  6. rahulgopi

    rahulgopi TUG Member

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    Which escrow / title company are you using?. I have done few transactions with Judi , used TRCS for transfer and everything went really smooth. I specifically worked with Karina@TRCS.
     
  7. marinskas

    marinskas TUG Member

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    I have used LT on multiple transactions and have to say they are top notch organization. Very reasonably priced (actually the cheapest I have seen) and outstanding customer service. I mean they are responsive and turn things around in record time.

    I will only use them and highly recommend to others.
     
  8. hurnik

    hurnik TUG Member

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    Looks like Judi Koz is using:

    Timeshare Resale Closing Service, Inc.


    I'm guessing either HGVC dropped the ball or the Closing company did.
     
  9. Talent312

    Talent312 Tug Review Crew: Rookie TUG Member

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    This is the 2nd issue we've seen with JK's closings in the last few weeks.
    The other was a botched deed.
    She may be a reputable broker, but one wonders if her closing service has issues.
     
  10. rahulgopi

    rahulgopi TUG Member

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    As mentioned above, I have used TRCS before for 3 transfers and all went smooth. Usually they follow upp often. Hopefully yours will get rectified soon.
     
  11. RX8

    RX8 TUG Member

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    Maybe HGVC did indeed receive the estoppel request. Shouldn’t HGVC be looking up the seller’s member ID for the estoppel request and not your existing member ID?
     
  12. hurnik

    hurnik TUG Member

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    I don't know. I would assume that they'd need both ID's as they definitely would need mine to "add" the points and stuff to.

    I don't have the seller's member ID obviously.

    Again, I'm guessing that either HGVC dropped the ball (entirely likely) or the closing company did.

    What I find concerning is that I got an email from Judi's place detailing the closing process and the email address was an @judikoz.com or something.

    Then I get an email (the most recent one) from the Timeshare closing company that cc'd that same person from Judi, but the email address was NOT Judi's. Instead, it said this same person had an email address at the timeshare closing company.

    Now, either this person actually has 2 email addresses (one at Judi's and one at the timeshare closing company) or something's really weird.

    I've not heard back from anyone at Judi's or the closing company (granted, it may still be a little early this morning, not sure what time zone everyone is in).
     
  13. CalGalTraveler

    CalGalTraveler TUG Member

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    Susie Bell at Timeshare Closings for Less.
    sbell@timeshareclosingsforless.com

    She was very responsive and kept us apprised during the entire process - even proactively notifying us about hurricane closures. Would definitely use her again.
     
  14. hurnik

    hurnik TUG Member

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    So just an update. The owner (seller) also contacted Judi's office and was told the timeshare closing company is really backed up.

    However, interestingly enough, after she emailed the Timeshare closing company (almost 24 hours after I had emailed them) they responded and included HGVC on the reply.

    They say they faxed the info over weeks ago (along with the fax transmittal sheet), so probably looks like HGVC dropped the ball on this one. Personally I hate faxes. They're way too prone to errors, IMO (much more so than email). I've seen fax confirmations say everything was sent and nothing come out the other end, etc.

    I'm sure it will all work out.
     
  15. Talent312

    Talent312 Tug Review Crew: Rookie TUG Member

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    Either the paper was out or it was put in another file.
    I once asked someone to fax me a slice of pizza.
    I never got it. ;)
     
    hurnik likes this.

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