A great chat with Harold (or was it Gloria). Very enlightening:
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Harold McCallister11:19 am Welcome back! Can I help you with anything?
Jim How do I know it will work?
Harold McCallister Hello Jim - same exact process that attorneys use to cancel timeshare contracts.
Jim I was told attorneys can;t cancel it.
Harold McCallister Every contract can be canceled, yes attorney can absolutely cancel the contract. The difference is attorneys charge a high rate for their time, with this process you complete the process and dont pay for their time. Attorneys pay paralegals to process the paperwork they don;t go to court on your behalf, you will essentially be your on paralegal.
Jim Oh, ok, how much is it? An attornrey said he could "try" for $500.
Harold McCallister The cancellation kit is $499, it is sent to you certified mail you will receive the kit with 7-10 business days. We also have a great support team that is here to help if you have any questions during the process.
Jim That's not bad. What if the process does not work, is there a guarantee to get my money back?
Harold McCallister It is no different then filing your own divorce or bankruptcy as long as you have tools you can complete it yourself. Follow the step by step kit and you will cancel your contract. If it does not work that means you did not follow the steps that we provided.
Jim I 'd have to file for bankruptcy?! I'm just wondering if I follow all stpes and they dont take it back, can I get a refund from you? Your facebook says 100% satisfaction guarantee and your website too.
Harold McCallister NO NO ... its the SAME AS filing for bankruptcy, you don't have to file for bankruptcy.
It is 100% guarantee, everyone that has followed the step by step instructions have canceled their contracts. This is a DIY kit this is not a service, you must follow the instructions and you will get out of your timeshare obligations.
Jim Oh, that's good. As long as I know it's guaranteed that I will get a refund if it doesnt work, I'll probably buy it.
Harold McCallister Our refund policy is on our "Get Started" tab on the website.
Jim That's not 100% satisfaction guarantee! It says within 3 days and not if it's open. How can I know if I'm satisfied if never see what it is?
Harold McCallister It is a step by step process if you follow the process then you will get out of your timeshare. It is 100% guarantee that when you follow the steps you will cancel the contract. We also have a great support team to answer your questions during the process.
Jim That's so bogus. If you dont; refund, what's the point of a guarantee? That's not a guarantee at all. That's worse than the timeshares themselves.
Harold McCallister Sir, this program is designed for people that are willing to file their own cancellation with the provided forms needed to cancel their timeshare contact This program doesn't work for everyone that doesn't have time to write the letters with the provided information required. We appreciate your interest.
Jim I dont; know why you are mad at me. I think I got scammed by my tiemshare, and now you say 100% guarantee but dont; give a refund if I follow all steps and it won't work. Of course I would send letters, but how do I know it wil work for me? Obviosuly not 100% gurantee as you will nto give a refund IF I FOLLOW ALL STEPS and it they still don't cancel my loan and timeshare maintenance fees. Wow, that's not very customer friendly and customer service.
Harold McCallister Not mad at all - merely explaining that if you follow the process provided then you will be successful. We are not here to sell you on our service, we are giving information, all I am reading is that you are not trusting the process in which we are providing. This most certainly will work with dissolving your loan and the contract. We are very customer service friendly - you will not need the refund you will follow the steps and dissolve the timeshare contract. You must remember this is the same exact process and paperwork attorneys use to cancel contracts.
Jim You keep going around in circles. Clearly you are like all the rest. You will not give a refund if I follow all steps and it still doesn't work. I have to take your word and hand over $500 to you with no refund if it fails. Your policy makes this clear. NO REFUNDS IF IT IS USED AND FAILS, despite your assurances that it will. I get it, thanks. That's so dirty to make people think its 100% satisfaction guaranteed and put that on your website.
Harold McCallister12:00 pmIf you are interested in the cancellation kit then our Support Team is available today until 5pm PST and Monday thru Friday 8am - 5pm PST. 888-265-2601 It has been a pleasure speaking with you.
Harold McCallister has closed the chat.