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Hacienda Del Mar, Puerto Rico

Discussion in 'Hyatt Residence Club' started by Cropman, Dec 8, 2017.

  1. Cropman

    Cropman TUG Member

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    Just got off the phone with Hyatt. I had a reservation for here in April. I say had because I was just informed the resort is closed until July 1, 2018. (I know it's bad there, didn't realize the resort was in that bad of shape.) It would have been nice to have been notified of this. However, in their generosity, they have given me until December 31 to rebook a vacation with my points through Hyatt. Can't be used for Interval. 23 days to decide where we want to go, if they have availability. No wait list. Must be booked. At least no fees.

    I know I'm whining about a vacation while the island is devastated. It's not that. We were actually going to stay at the resort and see if we could volunteer to help for a week. It just seems like Hyatt could be a little more accommodating/flexible in us using our points.

    Maybe if I switched to the new Portfolio Program all of our problems would be solved!!
     
  2. Kal

    Kal TUG Member

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    Here's what Hyatt is telling the owners:

    "Repairs and recovery continue at Hyatt Residence Club Dorado, Hacienda del Mar, in the wake of Hurricane Maria’s September landfall in Puerto Rico.


    The resort is still without permanent electricity, although an additional, larger generator is scheduled to arrive in coming weeks. The reconstruction schedule hasn't been finalized, but work is expected to begin immediately after the dryout process finishes in January 2018. We'll keep sending you updates as progress continues.



    The resort will remain closed through July 2018. Owners and guests with reservations through July should call Member Services at +1.800.GO.HYATT or email info@hyattresidenceclub.com to reschedule. Cancellation and rescheduling fees associated with these changes will be waived.



    While you will not have access to the resort until late summer or fall 2018, we are pleased to offer members in good standing the opportunity to exchange your week – or weeks – with other Hyatt Residence Club resorts."
     
  3. Caligirlfrtx

    Caligirlfrtx Guest

    Joined:
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    Resorts Owned:
    HICV, SHERATON BROADWAY PLANTATION, GRAND PACIFIC PALISADES, SHERATON DESERT OASIS, HYATT COCONUT PLANTATION
    I understand that they are redoing the entire resort and all resorts in the area however my question is... Is it even worth it to buy into Hyatt Hacienda at all? I have heard so many negative remarks about PR. I have a seller on ebay trying to swindle me on this location. After doing my research, I found out that the lower mf's are only for 2018. She neglected to list that in her description. Any opinions on Hyatt PR?
     
  4. Sapper

    Sapper TUG Member

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    Our visit was pre-hurricane destruction. My wife and son loved the property. My perception was the property was kind of run down but the service by the staff was very good. What was the Hyatt hotel next door has been sitting vacant for years, so it gives the whole place a creepy feel. The plus side is you have a private beach with few people (unless it's spring break and a college group has decided that Hyatt IS the place to be, haha).

    I saw the one on eBay. The two big turn offs for me for this listing were the seller and the points. Re the seller, I have communicated with her in the past, and it was a big turn off. She dodged questions asked and what she did answer had a tone to it like I was wasting her time. The points, 1300 is low and they have high maintenance fees at that property.

    If I were in your shoes, I'd figure out a way out of it. Buy a different location, and then trade in. I seem to remember there was a lot of availability for that property.
     
    Caligirlfrtx likes this.
  5. Caligirlfrtx

    Caligirlfrtx Guest

    Joined:
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    Resorts Owned:
    HICV, SHERATON BROADWAY PLANTATION, GRAND PACIFIC PALISADES, SHERATON DESERT OASIS, HYATT COCONUT PLANTATION
    She did the same to me. I only bid as I was waiting for her to answer me. She mislead on the MF's and was very snappy when I asked her about them. She said that she quoted the 2018 fees as she knew them. What she failed to mention is that the MF's will double (back to normal) after they reopen. I told her to talk to her seller and let me know and have not heard back from her. I will not proceed and she will get a neg. from me.
     
  6. Sapper

    Sapper TUG Member

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    You may also want to give eBay a call and let them know what is going on. That way if she tries to file a non paying bidder report, you have already given them a heads up.
     
    Caligirlfrtx likes this.
  7. PerryKing

    PerryKing TUG Member

    Joined:
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    Location:
    Colorado
    Resorts Owned:
    Hyatt: Beaver Creek, Breckenridge, Bonita Springs, and 2X Dorado Puerto Rico. Mexico: Crown Paradise, Royal Holiday Club and Mayan Palace.
    The Club now is scheduled to open after 3 Jan 2019. ( Second hurricane did much more damage than they even estimated until they stared examining things more closely - like the wet walls etc. )

    I had 5 weeks in a row cancelled for NOV and DEC 2017, then I rebooked 5 weeks for 2018 NOV and DEC but those will be cancelled also with the new opening time being projected as 3 JAN 2019. But I do love the place. I Bought one of the official resale weeks, week 21 for' $2600 from the on site Hyatt approve Broker (so I received the Hotel program included) . Then later I bought week 20 on ebay for $19. the purchase for only $19 Included receiving the current year paid Maintenance fee of around $1400 at NO COST TO ME ! ( I deposited the 1300 points I received into the External Exchange program with Interval International) and when all paperwork was done (it took about 7 months). When transfer to Hyatt membership was completed and the deal done, the resale company sent me a $200 Visa Gift card.


    BUT JUST FYI for all: I do really like the place and especially the STAFF. Some day its going to be even nicer, so get one while you can, especially if you only need to add to your HYATT Points.

    Remember Rockefeller spotted the beach and built the hotel next door, the Cerromar Beach - later operated by the Hyatt Hotel corp. (If he did not build the hotels (also the Dorado Beach Hotel at the other end of the golf course) he at least bought a lot of property in the area, including the Plantation across the street.( with two more golf courses and 3 buildings of Luxury condo fully owned units.) The Cerromar beach hotel property is now owned by the same Caribbean Properties Group that developed the new Ritz Carlton, and Million dollar wholly owned Condos and homes along the beach next to the Ritz, on the other side of the golf course from where the time share and old Cerromar Beach hotel are joined at the hip. The two hotels and time share are connected by the golf course, with the Ritz at the east side and the Hyatt Hacienda del Mar and Old Cerramor Hotel at the West side, and the course hugs along the coast line (With several residential neighborhoods in between ) at each end of the course.

    SEE: http://www.nytimes.com/2012/12/16/travel/a-ritz-ups-the-ante-in-puerto-rico.html

    and the same group still owns the "owners lounge" building on the Hyatt Hacienda del Mar property. It was actually the original Time Share sales office. But the location of the old Hyatt Cerromar hotel next-door that is now closed says something about the location. Cerromar Beach ! WOW !! , I'm sure that some day it will someday be torn down and replaced and the whole area will be returned to its former glory ! (Last heard rumor was that they we going to build a JW Marriott hotel, with some TS units in it also). That was before the two hurricanes hit last year ! But don't hold your breath on redevelopment any time soon of the next door old hotel. It dose and will be torn down before the property can build new !) . SO Just ignore the fenced in mess next door. (It looks like a war zone in there when peaking through the fence) and enjoy the Quite secluded beach at the Hyatt Hacienda del Mar for a relaxed wwonderful beach vacation. And then decide if you should get a Hyatt TS resale while you can at great prices.

    I also own 3 other Hyatt's one in FL at COCONUT Plantation, and ski weeks in Colorado at Breckenridge and Beaver Creek.
     
    Last edited: Mar 9, 2018
  8. PerryKing

    PerryKing TUG Member

    Joined:
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    Location:
    Colorado
    Resorts Owned:
    Hyatt: Beaver Creek, Breckenridge, Bonita Springs, and 2X Dorado Puerto Rico. Mexico: Crown Paradise, Royal Holiday Club and Mayan Palace.
    I was in San Juan around Christmas 2017 for one day on a HAL Cruise. I called the resort manager and ask if I might stop by the resort to see what happened to it. He said "no, it is now a large construction site, and no one but the construction company workers are allowed on the site." Even if he said yes, since I had limited time, I would have had to take a TAXI at $65 each way, which I out of hand declined to pay that much. So I guess I will have to wait until after JAN 3rd 2019 to get back to one of my favorite Hayat Residence clubs (which I do own 2 units at) see my post below from today also.
     
    Caligirlfrtx likes this.
  9. suzannesimon

    suzannesimon TUG Member

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    Location:
    Destin, FL & Bethany Beach, DE
    Resorts Owned:
    Marriott Frenchman's Cove, Hyatt Sunset Harbor, Harborside at Atlantis, Marriott Aruba Surf Club, Marriott Grande Ocean, Westin Kierland Villas, Westin Lagunamar
    We Marriott owners would have loved Hyatt’s gesture to make up for your lost week. I lost 3 Christmas weeks at Marriott Frenchman’s Cove and they would do absolutely nothing for us. Even the insurance they sold owners to cover lost weeks turned out to be worthless.
     
  10. PerryKing

    PerryKing TUG Member

    Joined:
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    Location:
    Colorado
    Resorts Owned:
    Hyatt: Beaver Creek, Breckenridge, Bonita Springs, and 2X Dorado Puerto Rico. Mexico: Crown Paradise, Royal Holiday Club and Mayan Palace.
    Well sorry to hear that about you loosing out do to the Marriott policy. (You should , maybe, be able to at least deduct your losses on your 2017 income taxes as a Disaster loss - look into that possibility if its not to late for you) ) I also had 5 consecutive weeks booked at Hacienda dell Mar from NOV 2017 to Dec 2017. So since i could not use them (cancelled by Hyatt and the Hurricane) I ended up taking 4 back to back cruises totaling 39 days on Holland America Cruise line to the southern Caribbean and to the Eastern Caribbean with a one day stop in San Juan. around New years 2018. San Juan was back in Business !.

    Anyway, Just FYI Hyatt refunded all the Club Use points that I had used for the reservations for Nov and Dec 2017 to my Hyatt account. And for the points would have expired that I made two of the reservations with (before they expired ) Hyatt is giving two COMP week stays in the same type of unit I had original reserved. Just FYI.

    That was before they extended the estimated reopening date two Jan3,2019. So before they announced the extension I had already booked five more weeks for NOV-DEC 2018. Now they have to do it allover again. Hopefully I can get back there for NOV-DEC 2019.
     

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