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Harborside Atlantis Question [Occupancy change & rollaways gone]

Discussion in 'Vistana Signature Experiences (formerly Starwood)' started by iluvwdw, Nov 4, 2017.

  1. komosatp

    komosatp TUG Member

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    If anybody who has been impacted by the occupancy changes cares to go a legal route, I’ve done a little legwork for you. Interval mentions a pending legal matter in its annual report, where the owners of Fifth and Fifty-Fifth Residence Club are suing it (plus Marriott/Starwood/Vistana). The lawyers representing the owners in that case are Langone Batson & Lavery. A firm that is already familiar with timeshares and Vistana/ILG is probably a good place to start.

    If this piques the lawyers' interest, you can point them to this dispute at HRA. This might be a little meatier for a class action lawyer, as the violation of the access deed has been going on for years.
     
    lynnetoland likes this.
  2. komosatp

    komosatp TUG Member

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    Let me just add, that I hate that I now own a timeshare with a sleazy timeshare company. The BS that Interval has pulled since taking over is exactly what gave timeshares a bad name back-in-the-day. Unilateral decisions that harm owners and benefit the management company are exactly what those nasty developers did back in the 70s/80s.

    I feel sorry for the on-site management at HRA having to deal with this. They do what our Vistana-appointed board members tell them to. And then they make the nice Bahamian folks send us a contrived reason. And the denial of that fact that, since inception, 5 were allowed in the premiums (and got Atlantis wristbands) is just-so timeshare-salesmen of them. Disgusting.
     
  3. Helios

    Helios TUG Member

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    BTW - Same email came from SVR...
     
  4. Helios

    Helios TUG Member

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    Dear Mr Helios,

    In an effort to maintain the quality of our villas, Sheraton Vistana Resort will no longer offer rollaway beds, as of January 1, 2018. The resort's homeowners association boards have opted to discontinue this service to avoid incurring additional related maintenance costs in keeping our villa walls and interiors in top condition for all of our Owners and Guests.

    As you consider your sleeping accommodations, please note that this does not affect the maximum occupancy of the villas, including up to 2 adults on any sleeper sofa. Additionally, we will continue to provide cribs upon request when available.

    Please refer to your reservation confirmation for the maximum occupancy of the villa you’ve selected for your upcoming stay. We look forward to welcoming you upon arrival for a fun, relaxing vacation in Orlando.

    Sincerely,
    [​IMG]
    GLEN VLASIC
    General Manager, Sheraton Vistana Resort

    I guess this may end up being system wide...I feel bad for all the drywallers and painters...:eek:...no more business from Vistana...
     
  5. lynnetoland

    lynnetoland Guest

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    We bought our Premium One Bedroom unit at Harborside in 2010 as a family of five. Full price. We went to the presentation, all five of us and were recommended to buy this size unit. Our contract states Five persons occupancy (not 4) . We have used it with a rollaway with 5 people without issue the past 6 years. I can't help but feeling duped.
     
    Last edited: Nov 21, 2017
    komosatp likes this.
  6. DeniseM

    DeniseM Moderator

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    Vistana has violated terms before (implementing a guest confirmation fee for home resort reservations.) When Tuggers brought this to Vistana's attention, they had to back down.

    Everyone who has a contract or other documentation showing that the premier 1bdm. sleeps 5, should scan it and send it to:

    Suzanne Clark, Vice President Owner Services at Vistana Signature Experiences:

    Linked: https://www.linkedin.com/in/suzanne-clark-7786852/

    Facebook: https://www.facebook.com/suzanne.clark.357

    Vistana Email: suzanne.clark@vistana.com
     
    Last edited: Nov 21, 2017
  7. komosatp

    komosatp TUG Member

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    I own the smaller 1 BR, but I found the document (I've redacted my information) below in my purchase documents. I hope somebody who bought a premium 1 BR can find this, and it says maximum occupancy of 5.

    HRABuy.jpg
     
  8. mariawolf

    mariawolf TUG Member

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    I own in phase one and the one bedroom premium is so much larger than in phase two--we have gotten a rollaway every year since we bought in 2001--it fits perfectly in the bedroom on the outside wall--it blocks the exit door from the master but seriously who even needs that door. This is really outrageous and what is going to happen is that owners are going to start bringing aero beds--the sleep sofas are so awful that even for one person they suck. as to the wrist bands if you aren't going to use aquaventure all at once all you need to do is show your room key to get to the Atlantis property--
    We own at Marriott and they have great sofa beds with foam type mattresses. They are worried about the walls but not exterior the doors that allow air to get in and or out--wasting serious amounts of CAC. And what other resort charges for internet? We need to use this group and raise hell! I love it there and it is an easy trip for me with direct flights to BWI but at some point we need to all say we have had enough.
     
  9. mariawolf

    mariawolf TUG Member

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    I own in phase one and the one bedroom premium is so much larger than in phase two--we have gotten a rollaway every year since we bought in 2001--it fits perfectly in the bedroom on the outside wall--it blocks the exit door from the master but seriously who even needs that door. This is really outrageous and what is going to happen is that owners are going to start bringing aero beds--the sleep sofas are so awful that even for one person they suck. as to the wrist bands if you aren't going to use aquaventure all at once all you need to do is show your room key to get to the Atlantis property--
    We own at Marriott and they have great sofa beds with foam type mattresses. They are worried about the walls but not exterior the doors that allow air to get in and or out--wasting serious amounts of CAC. And what other resort charges for internet? We need to use this group and raise hell! I love it there and it is an easy trip for me with direct flights to BWI but at some point we need to all say we have had enough.
     
  10. PamMo

    PamMo Tug Review Crew: Rookie TUG Member

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    I just got a response from Vistana (below) regarding discontinuing the availability of rollaway beds in the larger 1BR's at Harborside, which effectively decreases occupancy limits from 5 to 4 (and the value of our units). It looks like a new trend for Vistana management to limit all 1BR's to 4 guests. (I'm expecting to hear that they'll be doing this to our WKORV and WKORVN weeks soon.) I am going to keep questioning this with our HOA, and I hope others will write letters, too. A family of five will no longer be able to stay in anything less than a 2BR - a much more expensive proposition than what we signed on for.

    Thank you for contacting Owner Services for Vistana™ Signature Experiences (Vistana) regarding your concerns about the changes in policy for use of a rollaway bed at your Home Resort.

    Please be aware, along with your Home Resort, many of the resorts in the Vistana Signature Network™ (VSN) collection have discontinued the use of roll away beds in any villa type or phase. For reference, the Board of Directors for the different Associations made the decision to no longer offer this service.

    When planning your vacation, we encourage you to visit the villa layout offered for each resort, as this can provide a general idea of the floor plan provided for each villa type offered at your Home Resort, as well as other resorts within the VSN collection. Each villa is equipped with a sleeper sofa that may be utilized by guests, offering sleep accommodations for the maximum number of guests allowed for each villa type. The maximum occupancy is calculated based on sleep accommodations, which includes one guest per twin-sized bed and two guests per queen-sized and king-sized beds and the sleeper sofa. For private sleep accommodations per guest, you may prefer to confirm a larger villa type or an additional villa.

    To view the villa layouts offered at Harborside Resort at Atlantis, please visit https://www.vistana.com/destinations/harborside-resort-at-atlantis/villas. A floor plan is provided for general reference of each villa type offered at this resort.

    Should you have additional concerns, please feel free to contact your resort's homeowners association board at:

    Harborside Resort II Vacation Ownership Association
    c/o Vistana Management, Inc.
    P.O. Box 105488
    Atlanta, GA 30348-5488
    Fax: 407 418 7771
    harborside2@myassociationdirect.com

    I hope this information is helpful. Thank you again for taking the time to submit your feedback, and allowing me the opportunity to respond.
     
  11. Denise P

    Denise P Guest

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    The same thing appears in the SVV Spring/Summer newsletter.

    upload_2017-11-28_13-26-14.png
     
  12. komosatp

    komosatp TUG Member

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    Two things:

    1. Vistana/Interval will not do anything out of good will. Any reversal will require documentation and/or litigation. I posted a scan of a page from my purchase documents, and it has a line item for maximum occupancy of the unit. Can anyone who owns a premium one bedroom (or a two bedroom lockoff) find this document and tell us what it says for you?

    2. Fight one battle at a time and just worry about the occupancy at this point. I agree that the roll away 'damage' sounds contrived, but that's not something people can disprove individually. You can prove, on an individual basis, that your unit was sold to you with the promise of 5 people in a unit (if that's what the documents actually said).
     
  13. clsmit

    clsmit Tug Review Crew: Rookie TUG Member

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    My WLR 2BR LO shows occupancy of 8.
     
  14. Dargan1275

    Dargan1275 Guest

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    Interesting, we are going to Harborside on Feb 2nd and I just got an email asking to fill out Diamond Lane check in form. On the form there is a section for requests and listed are rollaways, cribs or high chairs. There is a disclaimer that rollaways are only allowed in 1 bedroom premium and 2 bedroom lock off units.
     
  15. suzannesimon

    suzannesimon TUG Member

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    Marriott Frenchman's Cove, Hyatt Sunset Harbor, Harborside at Atlantis, Marriott Aruba Surf Club, Marriott Grande Ocean, Westin Kierland Villas, Westin Lagunamar
    Kierland Villas has rollaways. I wonder if that will change. Looks like Harborside will allow 9 or 5 if the fifth is an infant. Do you suppose SVV is loosely suggesting that you can rent rollaways also? If I needed a rollaway, I'd be packing an air mattress. I think they would have a major fight if they tried to reduce the number of Atlantis passes.
     
  16. lily28

    lily28 TUG Member

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    I have booked a large 1 bedroom for August and was planning to invite friend and her kid to come along. So there will be 2 adults and 3 kids, none of them are infants. Can anyone who have been to harborside since January 1 confirm whether we can still get 5 wrist bands?
     
  17. DeniseM

    DeniseM Moderator

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    Per written memo from reservations, you will only get 4 armbands. How old is the youngest child?
     
  18. lily28

    lily28 TUG Member

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    Kids are 13,13 and 10. Then we are out of luck
     
  19. cparker

    cparker Guest

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    Just back from Harborside today.

    I’m an owner.

    I can confirm we own and had a 1BR Premium for our 7 day stay.

    There were 5 of us in the room. (2 adults, 3 kids)

    We were able to get a roll-away.

    Attended ‘owners update’ aka sales meeting. We were told - rooms are still for 5 - bring a blow up bed.

    Confirmed that 5 bands for Atlantis continue to be available and used by the 5 of us last week.

    PM me for more details or questions.
     
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  20. DeniseM

    DeniseM Moderator

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    This is good news, but I find it really irritating that Owner Services, and the resort itself, are presenting policies to owners that ae complete opposites.
     
  21. DanCali

    DanCali TUG Member

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    It sounds like you checked in before January 1 though?
     
  22. mariawolf

    mariawolf TUG Member

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    I was told at update 5 is ok for premium unit but bring a blow up bed
    5 wristbands
    Was also told I can’t be guaranteed my corner deluxe fixed week 52 as they may need to give to a smoker since rooms are non smoking —- mmm how about walking out entrance door and give me what I paid for?
    Seriously????
     
  23. Stingrae

    Stingrae TUG Member

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    Has any owners of a 1BR Premium been to Harborside since they implemented their new policy allowing only four per unit and only four bands? This is very upsetting and stating that the walls were getting damaged from the rollaway beds is absurd. When we purchased our unit in 2006 we were told by Starwood representatives that five people was always allowed in the Premium 1 BR. and four for the Deluxe.
    Having the extra bed was a major swinging point for us. We now have five in our family and won't be able to use our timeshare unless if we upgrade to a larger unit. :shrug:
     
  24. BCIRIS

    BCIRIS TUG Member

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    Has anyone had any experiences with this yet in 2018? I have 3 kids. If we stay in a 1 bedroom premium and I just bring an air mattress will I be able to get a wristband for the third child still?
     
  25. stein97

    stein97 TUG Member

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    I was there in March, stayed in 1 bd, when it came to wrist bands they were pretty strict on how many bands we were requesting. We had issues at check in originally, family of 4 was listed as 2 so they had to call down to the front desk, took about 20 minutes to resolve. The lady I was dealing with was not budging on just giving us the bands. We were not owners so I didn't push to hard, but our friends who were with us and are owners and also had their reservation screwed up got hostile demanding they resolve the issue quickly.

    Some people on the board have indicated they were able to get the 5th band. I know I would not risk it, but that's my opinion.

    stein97
     

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