TUG MEMBERS: Joining TUG does not automatically register you as a user of the TUG Bulletin Board. You must register yourself.


*ads are disabled when logged in as a member*
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 25 years!

    Join tens of thousands of other owners just like you here to get any and all Timeshare questions answered!
    Dismiss Notice
  3. TUG has now saved timeshare owners more than $13,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $13Million dollars
    Dismiss Notice
  4. Sign up to get the TUG Newsletter for free! Join tens of thousands of other owners who get this every week! Latest resort reviews and the most important topics discussed by owners during the week!
    Dismiss Notice
  5. TUG is trying out a new program that will trade you a TUG membership for a Timeshare resort review if you are an expired member, or even just a guest here on the forums!

    Read more here
    Dismiss Notice
  6. Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    Read more Here
    Dismiss Notice
  7. Follow the TUG Member Banner as it travels the world on vacation with Timeshare owners! Also sign up to get the banner sent to you so you can submit a photo of your vacation with the banner to share with TUG! Banner Thread
    Dismiss Notice
  8. TUG has now joined Priceline.com as an affiliate!

    Members and guests who book air travel, rental cars and even Cruise Vacations thru TUG's priceline links will now support TUG in the process!

    Read more here
  9. A few of the most common links here on the forums for newbies and guests!
    Dismiss Notice

HGVC website: Sorry, an error has occurred.

Discussion in 'Hilton Grand Vacations Club / HGVC' started by Great3, Aug 27, 2019.

  1. Great3

    Great3 TUG Member

    Joined:
    Jun 23, 2014
    Messages:
    209
    Likes Received:
    48
    Trophy Points:
    138
    Hello All,

    Anybody else keeps getting "Sorry, an error has occurred. Please try again", when trying to add days to existing reservation?

    Thanks,
    Great3
     
    Last edited: Aug 27, 2019
  2. escanoe

    escanoe TUG Member

    Joined:
    Jun 3, 2018
    Messages:
    256
    Likes Received:
    113
    Trophy Points:
    104
    Location:
    Washington, DC
    Resorts Owned:
    HGVC: Flamingo & Anderson Ocean Club
    Woodstone (Luxury, RCI Points) at Massanutten Resort
    I get that when trying to move an existing reservation to a different date and resort.
     
  3. GT75

    GT75 Moderator

    Joined:
    May 30, 2016
    Messages:
    1,743
    Likes Received:
    731
    Trophy Points:
    323
    Location:
    Gig City in Tennessee
    Resorts Owned:
    HGVC-x7
    I have been getting that also for the past week when "walking reservations". I just call CS then.
     
  4. PigsDad

    PigsDad TUG Member

    Joined:
    Nov 1, 2006
    Messages:
    6,190
    Likes Received:
    1,702
    Trophy Points:
    448
    Location:
    Northern Colorado
    Resorts Owned:
    HGVC Elite: SeaWorld, Surf Club, Charter Club, Valdoro
    Yeah, it seems to be having some major problems lately. Very slow, and last night I was not able to even log in. Grrr...

    Kurt
     
  5. SmithOp

    SmithOp TUG Member

    Joined:
    Jun 17, 2010
    Messages:
    5,276
    Likes Received:
    994
    Trophy Points:
    299
    Location:
    Costa Mesa, CA
    Resorts Owned:
    HGVC King's Land 2BR Premier 14.4K Points.
    They must be rolling out some new features and breaking old ones, apparently they dont do system testing. We are the beta test group!


    Sent from my iPad using Tapatalk Pro
     
    escanoe likes this.
  6. buzglyd

    buzglyd TUG Member

    Joined:
    Jan 10, 2013
    Messages:
    2,009
    Likes Received:
    540
    Trophy Points:
    224
    Location:
    Carlsbad
    Resorts Owned:
    HGVC Lagoon Tower
    HGVC Carlsbad Seapointe
    Gaslamp Plaza Suites
    Carlsbad Inn
    SVV Bella
    I noticed the unit descriptions pop out from a side drawer now and are larger and include a photo. It’s slow for sure right now.
     
  7. Denise L

    Denise L Tug Review Crew: Veteran TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    3,193
    Likes Received:
    67
    Trophy Points:
    283
    Location:
    West Coast
    Resorts Owned:
    Starwood/Vistana, Disney, Hyatt, HGVC
    I will always get that error when trying to add a night to a W57 reservation. Apparently the problem is now more widespread. Maybe they are breaking it all so they can fix it. I've gotten used to calling to modify a reservation.
     
  8. Great3

    Great3 TUG Member

    Joined:
    Jun 23, 2014
    Messages:
    209
    Likes Received:
    48
    Trophy Points:
    138
    I know, we can call them. Just used to doing everything yourself. Definitely the new website isn't working right compare to before. Always new, but hardly an improvement with every update.

    Great3
     
  9. GT75

    GT75 Moderator

    Joined:
    May 30, 2016
    Messages:
    1,743
    Likes Received:
    731
    Trophy Points:
    323
    Location:
    Gig City in Tennessee
    Resorts Owned:
    HGVC-x7
    I think that the change feature is worse than before. I have given up and just call it in now.
     
  10. hurnik

    hurnik TUG Member

    Joined:
    Apr 24, 2006
    Messages:
    1,305
    Likes Received:
    261
    Trophy Points:
    293
    Location:
    Albany, NY
    Been getting errors all day today. Earlier couldn't make it past the "select account" screen.

    Now it just spins and sits there.
     
  11. escanoe

    escanoe TUG Member

    Joined:
    Jun 3, 2018
    Messages:
    256
    Likes Received:
    113
    Trophy Points:
    104
    Location:
    Washington, DC
    Resorts Owned:
    HGVC: Flamingo & Anderson Ocean Club
    Woodstone (Luxury, RCI Points) at Massanutten Resort
    The error message appears to have changed. After I move the sliders to change the date, click through attestations and select "confirm changes" instead of getting the the previous error message it now displays "mail@host.com for assistance" on the screen.
     
  12. Great3

    Great3 TUG Member

    Joined:
    Jun 23, 2014
    Messages:
    209
    Likes Received:
    48
    Trophy Points:
    138
    I don't even get to the point where I can click on the button to "confirm changes". After I move the sliders, and click to book the new dates I want, I immediately get the error "Sorry, an error has occurred. Please try again". And yes, I am trying Chrome browser per the HGVC website notice, after I noticed problems with Edge browser not even updating availability when moving the sliders.

    I just gave up, I sent feedback thru the feedback link and also emailed input@hgvc.com. Don't expect any response from HGVC though. Oh well, everybody is dealing with the same thing.

    Great3
     
  13. jehb2

    jehb2 TUG Member

    Joined:
    Nov 6, 2005
    Messages:
    1,585
    Likes Received:
    373
    Trophy Points:
    293
    Location:
    texas
    When I call in the mornings to change my reservation they profusely apologize about their internet problem
     
  14. Denise L

    Denise L Tug Review Crew: Veteran TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    3,193
    Likes Received:
    67
    Trophy Points:
    283
    Location:
    West Coast
    Resorts Owned:
    Starwood/Vistana, Disney, Hyatt, HGVC
    I also liked the slider when it stopped at the beginning of each date and not in the middle. It's super hard to slide it, too. I hope they can fix the problems soon.
     
  15. brp

    brp TUG Member

    Joined:
    Oct 23, 2007
    Messages:
    1,744
    Likes Received:
    561
    Trophy Points:
    323
    Location:
    Bay Area, CA
    I much prefer the middle and find this to be an improvement. Makes it much more clear, IMO, just which are the check-in and check-out days. Before, it was ambiguous. Now, it is not.
    But, yeah, easier to move would be better.

    Cheers.
     
  16. PigsDad

    PigsDad TUG Member

    Joined:
    Nov 1, 2006
    Messages:
    6,190
    Likes Received:
    1,702
    Trophy Points:
    448
    Location:
    Northern Colorado
    Resorts Owned:
    HGVC Elite: SeaWorld, Surf Club, Charter Club, Valdoro
    I second that the new slider is much more intuitive, and I haven't experienced an issue with moving it (when the system is working). With the old slider, I ended up having to hover over the slider to see the actual check out date -- it's not as if you check out at midnight, right? So what did a slider position of right between the two days really mean?

    With that said, if they had a system that would WORK right now, I'd go back to the old slider in a heartbeat! I have not been successful in using the website for any reservation lately -- it just errors out at various stages of the process.

    Kurt
     
    1Kflyerguy likes this.
  17. GT75

    GT75 Moderator

    Joined:
    May 30, 2016
    Messages:
    1,743
    Likes Received:
    731
    Trophy Points:
    323
    Location:
    Gig City in Tennessee
    Resorts Owned:
    HGVC-x7
    I was able to make new reservations just not modify reservations.
     
  18. brp

    brp TUG Member

    Joined:
    Oct 23, 2007
    Messages:
    1,744
    Likes Received:
    561
    Trophy Points:
    323
    Location:
    Bay Area, CA
    Yup. Canceling a reservation is also a suck. Something to the effect of "There has been an error. Either the reservation has already been cancelled (it had not!), or there has been a cancellation error."

    A call got it done quickly, with apologies. I feel for the phone agents who are not responsible for this, but have to deal with annoyed people. I was not annoyed with the phone agent :)

    Cheers.
     
    escanoe likes this.
  19. SmithOp

    SmithOp TUG Member

    Joined:
    Jun 17, 2010
    Messages:
    5,276
    Likes Received:
    994
    Trophy Points:
    299
    Location:
    Costa Mesa, CA
    Resorts Owned:
    HGVC King's Land 2BR Premier 14.4K Points.
    I was just able to modify a reservation for Seaworld, moved it out a week to avoid Dorian. Using Chrome on my iPad.

    There are tons of available units in Orlando right now, must be a lot of people modifying or canceling.

    I see the same with Marriotts in Interval using an AC.

    Sent from my iPad using Tapatalk Pro
     
    escanoe likes this.
  20. escanoe

    escanoe TUG Member

    Joined:
    Jun 3, 2018
    Messages:
    256
    Likes Received:
    113
    Trophy Points:
    104
    Location:
    Washington, DC
    Resorts Owned:
    HGVC: Flamingo & Anderson Ocean Club
    Woodstone (Luxury, RCI Points) at Massanutten Resort
    Just tried to log on and see how it would work for me now.

    hoping for better than ...

    upload_2019-8-29_15-44-25.png
     
  21. SmithOp

    SmithOp TUG Member

    Joined:
    Jun 17, 2010
    Messages:
    5,276
    Likes Received:
    994
    Trophy Points:
    299
    Location:
    Costa Mesa, CA
    Resorts Owned:
    HGVC King's Land 2BR Premier 14.4K Points.
    Clean cache in your browser, you have some bad data stored, the site is up and running. I was able to move dates, then I moved it again and changed resorts with no problem.

    It was a little slow changing resorts because it shows all availability.


    Sent from my iPad using Tapatalk Pro
     
    escanoe likes this.
  22. escanoe

    escanoe TUG Member

    Joined:
    Jun 3, 2018
    Messages:
    256
    Likes Received:
    113
    Trophy Points:
    104
    Location:
    Washington, DC
    Resorts Owned:
    HGVC: Flamingo & Anderson Ocean Club
    Woodstone (Luxury, RCI Points) at Massanutten Resort
    Not being able to log in was temporary. I cleaned my cache, and it is still not letting me move a reservation. I notice they still have the flag at the top about their being website challenges. Is anyone other than @SmithOp able to move an existing reservation?
     
    Last edited: Aug 31, 2019
  23. GT75

    GT75 Moderator

    Joined:
    May 30, 2016
    Messages:
    1,743
    Likes Received:
    731
    Trophy Points:
    323
    Location:
    Gig City in Tennessee
    Resorts Owned:
    HGVC-x7
    I cleared my cache and was able to modify two reservations. I then wasn't able to cancel a couple of other reservations (I would have expected that to work) so I had to call CS. I was able to make another reservation. Web site speed seemed normal.
     
    Last edited: Aug 31, 2019
    escanoe likes this.
  24. escanoe

    escanoe TUG Member

    Joined:
    Jun 3, 2018
    Messages:
    256
    Likes Received:
    113
    Trophy Points:
    104
    Location:
    Washington, DC
    Resorts Owned:
    HGVC: Flamingo & Anderson Ocean Club
    Woodstone (Luxury, RCI Points) at Massanutten Resort
    Finally, moving my reservations worked without a hitch tonight.
     
  25. escanoe

    escanoe TUG Member

    Joined:
    Jun 3, 2018
    Messages:
    256
    Likes Received:
    113
    Trophy Points:
    104
    Location:
    Washington, DC
    Resorts Owned:
    HGVC: Flamingo & Anderson Ocean Club
    Woodstone (Luxury, RCI Points) at Massanutten Resort
    After working Saturday evening to walk a reservation, it has not worked to move a reservation online since then.
     

Share This Page