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HGVC website: Sorry, an error has occurred.

GT75

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I was able to move two reservations yesterday and today, but I haven't been able to cancel a reservation. Cancelling isn't as important, so that can wait until HGVC CS opens.
 

brp

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I was able to move two reservations yesterday and today, but I haven't been able to cancel a reservation. Cancelling isn't as important, so that can wait until HGVC CS opens.

Making has been working for me all along. Cancelling is what I need, though, so this still dead for me. Certainly less of a big deal than other facets of the site, but still annoying.

Cheers.
 

PigsDad

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I tried to walk my reservation one day last night (I had been successful the previous 3 nights!), but I got the generic "an error has occurred" message. However, I was able to make a new reservation for the shifted 3 nights, so I was good. The site still has major issues, but I have been able to at least do a few things the last few days.

Kurt
 

terces

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I tried to walk my reservation one day last night (I had been successful the previous 3 nights!), but I got the generic "an error has occurred" message. However, I was able to make a new reservation for the shifted 3 nights, so I was good. The site still has major issues, but I have been able to at least do a few things the last few days.

Kurt
Did you have to pay an extra additional booking fee for the new reservation?
 

hurnik

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Someone posted on FB, I've not done it yet, but:
They said with the new website, when you want to change your reservation, but to a different location, that you can no longer select the resort, but rather the date, so you have to scroll through the big long list?

I just verified.

Was it always that way? I seem to remember that it worked differently last year.
 

GT75

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Was it always that way? I seem to remember that it worked differently last year.

I also checked and couldn't figure out how to select a specific resort either. There is a filter option available but that didn't allow me (or I couldn't figure it out) to select a resort. I know that previously I have moved a reservation to one of the Orlando resorts (I don't remember selecting it from the big list).
 

SmithOp

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I also checked and couldn't figure out how to select a specific resort either. There is a filter option available but that didn't allow me (or I couldn't figure it out) to select a resort. I know that previously I have moved a reservation to one of the Orlando resorts (I don't remember selecting it from the big list).

That looks like a new “enhancement”, it lists all resorts with no way to filter it. I recall the location box being there to filter previously.

In a way I like it because its helps you find something quicker if you are moving a reservation out a month or two. Just have to scroll through a list and shows everything available once you change dates.


Sent from my iPad using Tapatalk Pro
 

escanoe

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Just have to scroll through a list and shows everything available once you change dates.

CRTL+F and type in the name of the resort you want when you get that screen. I am still having problems 95% of the time that I try to change a reservation.
 

SmithOp

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CRTL+F and type in the name of the resort you want when you get that screen. I am still having problems 95% of the time that I try to change a reservation.

Doesn’t work on a iPad, but I do have a find in page option in the Chrome menu so that is a option. I kind of like just swiping up to scroll through all of the resort.

I’m still not having a problem, I had to move a check in for today out to Dec this past weekend. I just now changed it from a 2 br to a 1 br plus and was refunded a few 2020 points. I will probably end up canceling it this weekend for a full refund of points.


Sent from my iPad using Tapatalk Pro
 

GT75

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Has anyone been able to log into the Web site in the past 24-hr? I haven't been able to and I have tried the normal stuff, reboot PC, cleared cache, tried different browsers.
 

PigsDad

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Has anyone been able to log into the Web site in the past 24-hr? I haven't been able to and I have tried the normal stuff, reboot PC, cleared cache, tried different browsers.
I logged in earlier today, but for the last couple of days I have not been able to do anything with a reservation (change, cancel or create new). I have had to call the last couple of days (I have been doing a bunch of transactions this last week).

Kurt
 

JIMinNC

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Has anyone been able to log into the Web site in the past 24-hr? I haven't been able to and I have tried the normal stuff, reboot PC, cleared cache, tried different browsers.

I just logged in with no problem. Didn't try a transaction, but logged in fine.
 

GT75

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Thanks
 

escanoe

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I was’t able to log in yesterday or much of the day before.
 

OMC

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Can login but still get the error when trying to walk a reservation. I did manage to move it earlier this week but can't get it all the way to where I want it.
 

escanoe

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I called a rep to walk my reservation this morning. She asked for specifics on problems on the website (she knew they were ongoing) and I passed on the general takeaways from this thread.
 

CalGalTraveler

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Site works but cannot change a reservation. Can find availability, and locate a reservation but when the button is hit to submit the change it gives an error msg.
 

GT75

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I was able to login finally yesterday by using a different login option on the web site. So far I have been able to "walk a reservation" as long as the change didn't require more points. I was able to slide my reservations this morning by 1 day.
 

GMan82

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I was just now able to use the app and switch resorts in Orlando for an upcoming business trip. Was successful.
 

CalGalTraveler

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Walking a reservation online worked today.
 

escanoe

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So far I have been able to "walk a reservation" as long as the change didn't require more points.

That is an astute observation I had not previously picked up on, and it appears to be the case. Next time I have to call customer service to walk a reservation for me, I am going to add several days on the front end. That way I can drop two days on the front end each time I add a weekend day. Maybe that trick will work.
 

GT75

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That is an astute observation I had not previously picked up on, and it appears to be the case. Next time I have to call customer service to walk a reservation for me, I am going to add several days on the front end. That way I can drop two days on the front end each time I add a weekend day.

Let me know if it works. So far it has worked for me on the latest revision from HGVC IT. I know that it hasn't always been the case.
 

CalGalTraveler

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I can walk a reservation if points are refunded but get an error message to add points.
 

Great3

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I was able to login finally yesterday by using a different login option on the web site. So far I have been able to "walk a reservation" as long as the change didn't require more points. I was able to slide my reservations this morning by 1 day.

Thanks for sharing this. I was wondering why sometime changing a reservation works, and sometimes it doesn't. Instead of trying to just add on days now to my existing reservation, I finally called and ask to add many leading days to the reservation, so that I can add the new days and drop off the leading days by myself online every couple of days. I am trying to minimize the number of calls I need to make to CS. While I hate tying up leading days I don't need, for some reason, I just dread calling in.

Great3
 
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