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HGVC website: Sorry, an error has occurred.

Discussion in 'Hilton Grand Vacations Club / HGVC' started by Great3, Aug 27, 2019.

  1. CalGalTraveler

    CalGalTraveler TUG Member

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    I am going to do this next time I call in. Can reduce points but not add when changing res.
     
  2. GT75

    GT75 Moderator

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    Except for this issue (which is fairly significant), the change feature is working better than last year. Then I couldn't figure out why it did or didn't work.
     
  3. PigsDad

    PigsDad TUG Member

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    This explains why, when I was walking a reservation last week, I was successful some days, and had to call in other days. Being in the business of creating and supporting high-volume web applications, I find it amazing how many ways HGVC's IT can continue to screw up their application! I'm thinking they do little to no user acceptance testing. Just crazy.

    Kurt
     
  4. 2disneydads

    2disneydads TUG Member

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    I have tried twice tonight on two different browers to make a reservation with a guest's name. Both times, I get something like pop-up messages telling me that I have been blocked. I will call tomorrow, but it made me a little nervous, because it looks something like a hack (though it probably isn't). The messages direct me to contact HGVC. Very strange. And on both MS Edge and Firefox.
     
  5. GT75

    GT75 Moderator

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    I am thinking the same thing.
     
  6. brp

    brp TUG Member

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    Sure they do. We're the users. We're doing the testing. We don't accept :)

    What they appear not to do is much in the way of pre-release regression testing (really basic stuff). Then, realizing how munged this was, not sure why they didn't roll back to a stable check point and fix this offline. I asked them this yesterday. We'll see if they answer :)

    Cheers.
     
    lds337 and PigsDad like this.
  7. mjm1

    mjm1 TUG Review Crew: Veteran TUG Member

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    New owner here and I got the error message when trying to walk a reservation. I need to call HGVC in the morning. Per their site they open at 8am ET. Is that correct? Thank you.

    Best regards.

    Mike
     
  8. GT75

    GT75 Moderator

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    That is correct. Was the reservation change requiring more points?
     
  9. mjm1

    mjm1 TUG Review Crew: Veteran TUG Member

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    Westin Kierland Villas- Annual & EOY;
    HGVC at Flamingo
    Thank you. Yes, need more points. The same issue as others have reported. I was hoping IT would have fixed it, but not yet.

    Best regards.

    Mike
     
  10. Talent312

    Talent312 Tug Review Crew: Rookie TUG Member

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    I think they must've hired stoners fresh out of high-school
    to run their IT department, and they spend a good portion
    of their time partying. "Hey, dudes. Wassup?"

    Kind'a like the crew working on my kitchen remodel.
    .
     
    lds337 likes this.
  11. GT75

    GT75 Moderator

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    Well, on the bright news, I haven't had any transactions mess up on my points. Now that would be a disaster.
     
  12. brp

    brp TUG Member

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    You clearly know little of stoners and software development. Had they hired high school stoners, this would:

    a. Not have happened
    b. Been fixed even if it did

    Here in Silicon Valley, some of the best code is written while on something. I no longer code, but did once :)

    Cheers.
     
    jehb2 likes this.
  13. dayooper

    dayooper TUG Member

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    When my wife used to code, she would listen to either speed or industrial metal music. The fast, driving beat of the music helped her brain code better.

    She’s not a metal head at all. She likes alternative music, but much less aggressive than her coding music. Since she stopped coding, she hasn’t listened to that type of music since.
     
  14. terces

    terces TUG Member

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    I for one would like to keep these threads filled with helpful information instead of irrelevant thoughts and complaining. Moderator, can some of these posts be deleted?
     
  15. PigsDad

    PigsDad TUG Member

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    I've seen nothing here that violates TUG's rules. Going off-topic is just the nature of forums. No thought police here (thankfully!).

    Kurt
     
    lds337 likes this.
  16. dayooper

    dayooper TUG Member

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    One of the great things about TUG is the community aspect. The little side bar off topic conversations allow me to get to know my fellow tuggers better. Yes, many here are only online for the info, but if that’s all it was, than it would become a cold, sterile place where people might not stick around.

    Maybe no one likes me here, and that would be fine, but I have grown to like many of the regulars. I wouldn’t have gotten to know their online personalities as well if their weren’t some off topic conversations.

    Edited for correcting autocorrect
     
    Last edited: Sep 11, 2019
    GT75, escanoe, lds337 and 1 other person like this.
  17. brp

    brp TUG Member

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    Ok, sorry to throw real data in here, but I have to :)

    Received email from HGVC:

    Tried Cancel, and it worked!

    Cheers.
     
    PigsDad, GT75, escanoe and 1 other person like this.
  18. escanoe

    escanoe TUG Member

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    Woodstone (Luxury, RCI Points) at Massanutten Resort
    Progress is good. Just tried to modify a reservation in a way that added points. Still not working. I'm ready for them to bring in the fresh high school graduates and what ever performance enhancing substances they need.
     
  19. PigsDad

    PigsDad TUG Member

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    Little victories are good! I have done several transactions in the last few weeks: changing and cancelling several winter reservations, and creating / walking a couple of consecutive reservations for a long early June trip we are putting together. Today I made a new reservation without issue; three weeks ago I was not able to do that. The website has gradually been getting better and faster since the time when the major issues began, so it has been encouraging that they are at least working on it.

    I'll have to say I have been impressed that when I have needed to call in, the phone lines have not had long waits at all.

    Kurt
     
  20. brp

    brp TUG Member

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    That part has particularly surprised me. Given website issues, and the need to call, I'd have expected longer waits....but not the case.

    Cheers.
     
    escanoe and GT75 like this.
  21. hurnik

    hurnik TUG Member

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    Now if they'd fix the Guest Certificate issue where it doesn't actually send the email (I think this is going on like what, 4-5 years or longer now). Every time I have to call in and have them resend the email.
     
  22. Oscar923

    Oscar923 TUG Member

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    I just tried changing an existing reservation by adding a day; it is still not working.
     
  23. frank808

    frank808 TUG Member

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    I have been adding one day for the past couple of nights and it has been working for me fine. I am just adding and not taking off any nights.

    Sent from my SM-N950U using Tapatalk
     
  24. Great3

    Great3 TUG Member

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    Wow, you serious. That stinks, as adding a day doesn't work at all for me. I still have to call in every 2-3 days. I still find it true if I modify to use less points, it works, but can't modify to need more points.

    Great3
     
  25. CalGalTraveler

    CalGalTraveler TUG Member

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    I added enough points to make a full week so there are no fluctuations in value as I walk the reservation. No issues so far. When I get to our desired dates, will drop the extra days. This may require a call but better than daily calls.

    P.S. Another good point about HGVC is that customer service answers the phone promptly and the CSRs are knowledgable. Nothing worse than waiting on hold for 30+ minutes when you have a simple question that can't be addressed by the website.
     

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