TUG MEMBERS: Joining TUG does not automatically register you as a user of the TUG Bulletin Board. You must register yourself.


*ads are disabled when logged in as a member*
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 25 years!

    Join tens of thousands of other owners just like you here to get any and all Timeshare questions answered!
    Dismiss Notice
  3. TUG has now saved timeshare owners more than $12,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $12Million dollars
    Dismiss Notice
  4. Sign up to get the TUG Newsletter for free! Join tens of thousands of other owners who get this every week! Latest resort reviews and the most important topics discussed by owners during the week!
    Dismiss Notice
  5. TUG is trying out a new program that will trade you a TUG membership for a Timeshare resort review if you are an expired member, or even just a guest here on the forums!

    Read more here
    Dismiss Notice
  6. Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    Read more Here
    Dismiss Notice
  7. Follow the TUG Member Banner as it travels the world on vacation with Timeshare owners! Also sign up to get the banner sent to you so you can submit a photo of your vacation with the banner to share with TUG! Banner Thread
    Dismiss Notice
  8. TUG has now joined Priceline.com as an affiliate!

    Members and guests who book air travel, rental cars and even Cruise Vacations thru TUG's priceline links will now support TUG in the process!

    Read more here
  9. A few of the most common links here on the forums for newbies and guests!
    Dismiss Notice

HIVC/Silverleaf Owners Angered By New Fees

Discussion in 'All Other Timeshare Systems' started by Hophop4, May 7, 2019.

  1. Hophop4

    Hophop4 TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    1,322
    Likes Received:
    12
    Trophy Points:
    249
    Location:
    Sugar Land, Texas TugMember since 9/2003
    Resorts Owned:
    HICV/Silverleaf Owners-Holiday Hills, Branson; Seaside, Galveston;
    Landmark Holiday Beach Resort, PCB, FL
  2. rhonda

    rhonda TUG Review Crew: Veteran TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    2,881
    Likes Received:
    511
    Trophy Points:
    348
    Location:
    San Diego, CA
    Resorts Owned:
    Worldmark, DVC, Grand Pacific Palisades, WinPointVIP
    Is there a report outside of Facebook?
     
  3. Hophop4

    Hophop4 TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    1,322
    Likes Received:
    12
    Trophy Points:
    249
    Location:
    Sugar Land, Texas TugMember since 9/2003
    Resorts Owned:
    HICV/Silverleaf Owners-Holiday Hills, Branson; Seaside, Galveston;
    Landmark Holiday Beach Resort, PCB, FL
    There is thru the Galveston Daily News but you have to have a subscription to log on to read the complete report.
     
    Last edited: May 7, 2019
    rhonda likes this.
  4. ecwinch

    ecwinch Moderator

    Joined:
    Jun 6, 2005
    Messages:
    3,528
    Likes Received:
    925
    Trophy Points:
    498
    Location:
    San Antonio
    rhonda likes this.
  5. rhonda

    rhonda TUG Review Crew: Veteran TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    2,881
    Likes Received:
    511
    Trophy Points:
    348
    Location:
    San Diego, CA
    Resorts Owned:
    Worldmark, DVC, Grand Pacific Palisades, WinPointVIP
    Oh, well. Thanks for the link but I can only read the first couple paragraphs. It may behoove the Silverleaf owners to get this info circulated?
     
  6. Hophop4

    Hophop4 TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    1,322
    Likes Received:
    12
    Trophy Points:
    249
    Location:
    Sugar Land, Texas TugMember since 9/2003
    Resorts Owned:
    HICV/Silverleaf Owners-Holiday Hills, Branson; Seaside, Galveston;
    Landmark Holiday Beach Resort, PCB, FL
    We have the complete report linked on our FB now but I'm trying to find someone that has the file to put on here.
     
  7. Hophop4

    Hophop4 TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    1,322
    Likes Received:
    12
    Trophy Points:
    249
    Location:
    Sugar Land, Texas TugMember since 9/2003
    Resorts Owned:
    HICV/Silverleaf Owners-Holiday Hills, Branson; Seaside, Galveston;
    Landmark Holiday Beach Resort, PCB, FL
    Yes, that's what we are trying to do.
     
    DrQ, T-Dot-Traveller and rhonda like this.
  8. Happytravels

    Happytravels Tug Review Crew: Rookie TUG Member

    Joined:
    Jun 7, 2005
    Messages:
    640
    Likes Received:
    9
    Trophy Points:
    228
    Location:
    Texas
    Resorts Owned:
    HICV Piney Shores 37/Lake O the Woods 24, Peregrine Townhomes 11,24 and 31
    For ALL SILVERLEAF owners we need to get the word out as to what is going on. SPREAD THE WORD!!
     
  9. Shankilicious

    Shankilicious Guest

    Joined:
    Jan 8, 2019
    Messages:
    452
    Likes Received:
    245
    Trophy Points:
    43
    Location:
    St. Louis
    Resorts Owned:
    Welk Resorts
    Man, that really sucks..... I can't disagree with the bonus time issue, as that seems like it had been an amazing benefit, FREE bonus time?????
    The second story about the Froelich's being upper level owners with SL and now apparently being dropped down to standard level HICV members definitely doesn't seem right.....
     
  10. Chris J Pallone

    Chris J Pallone Guest

    Joined:
    Jul 14, 2019
    Messages:
    6
    Likes Received:
    2
    Trophy Points:
    3
    Resorts Owned:
    Hill Country Silverleaf
    you're welcome!!


    "Beneath a picnic pavilion on Sunday at Holiday Inn Club Vacations Galveston Seaside Resort, a group of guests enjoyed the cross breeze and blue skies while nibbling on a potluck spread. Laughter bubbled out of the enclosure, but the subject at hand was not funny to anyone present.

    These were owners of timeshares for Silverleaf Resorts, the company that previously owned Seaside Resort on the island’s West End and 12 other properties in Texas and beyond.


    Since Silverleaf sold to Orange Lake, a Florida-based holding company that also owns the brand Holiday Inn Club Vacations, these owners say they feel they’ve lost benefits they’ve been paying for over decades, and the new company’s response to their complaints has been trying to up-sell them to membership in their brand.

    But officials with Orange Lake-Holiday Inn Club Vacations say they haven’t violated any agreements and have done nothing wrong.

    Sousanne Stanfa, of The Woodlands, has been coming down to Seaside for many years, enjoying the full benefits of her Silverleaf membership, including Endless Escape, a benefit that allowed timeshare owners to book additional weeks at Silverleaf properties on a space-available basis for no charge above the monthly maintenance fee they paid for their unit.

    That benefit, along with others, has gone away, Stanfa said.

    “Endless Escape and bonus time benefits we were promised for a lifetime when we purchased our units were something members counted on having after retirement,” Stanfa said. “People on fixed income are now having to pay a fee for any extra time beyond their one week a year, and for many, that makes it unaffordable.”

    In January, Orange Lake-Holiday Inn Club Vacations instituted a $25 a night fee for weekday nights for bonus bookings and $75 a night on weekend nights, bringing the cost of a six-day stay up to $250, compared to a previous cost of nothing, except that monthly maintenance fee.

    Members argue they’ve paid maintenance fees, many of them for as long as 20 years or more, sinking as much as $60,000 into Silverleaf properties, and now have to pay for the privilege of staying at the units they’ve been paying for all along.

    Member Carrie Harper, of Hudson, Illinois, has been a member for 20 years and owned two Silverleaf timeshares until she converted to the plan Orange Lake-Holiday Inn Club Vacations is now trying to sell to all members.

    “I transferred the deed of one of my properties to them and paid a fee to become a club member under their points-purchasing system,” Harper said. “Then 12 days later, got a letter saying I’d be charged $25 during the week and $75 on weekends.”

    She’s miffed, like the others, in part because she has enjoyed stays that didn’t require cash payment beyond monthly maintenance fees in the past, but also because she feels she was misled by a sales representative in the presentation she sat through before converting her membership, she said.

    “That sales person promised me the best of both worlds, his words,” Harper said. “He said I’d get all the Silverleaf benefits plus Holiday Inn Club Vacation points that I could use at any of their properties.”

    The part about keeping the Silverleaf benefits she’d been counting on for 20 years turned out not to be true, she said.

    Brian Martin, senior manager of public relations for Holiday Inn Club Vacations in Orlando, said the charge for staying at the resort is a legitimate change that doesn’t breach any existing contracts, arguing that the owner of the resort can’t just get rid of bonus time but has the right to change the bonus time structure as needed.

    “It was free for a while, but costs were increasing year after year because of usage by a select group of members,” Martin said.

    What members are buying into when they convert to Holiday Inn Club Vacations memberships is a trust or a points-based system, not a traditional timeshare, Martin said.

    Leah and Cory Froelich, of La Marque, timeshare owners for 21 years with Silverleaf, said that’s not OK with them.

    The Froelichs originally purchased a time share in 1998 and were careful to retain the benefits promised in their original contract each time they upgraded, they said.


    Eventually they purchased another unit to gain Presidential or Diamond benefits including early check-in and late check-out times, use of multiple deeds to book concurrent units or consecutive stays, VIP reservation and check-in lines and a welcome gift when checking into any Silverleaf property, the couple said.

    Despite the contract they maintained, those benefits have disappeared, Leah Froelich said.

    “The benefits once provided Silverleaf owners are now only being offered to Holiday Inn Club Vacation Elite or higher level members, based on points,” she said. “And anyone can go to a major travel site online and book into one of these resorts, often at a cost lower than what members like us pay in monthly maintenance fees.”

    Offers to convert deeds to the points system are unreasonably priced and require an additional investment of anywhere from $10,000 to $60,000, Leah Froelich said.

    She contends those costs and likely additional maintenance fees are downplayed in the sales pitch to move the sale forward with a promise of full benefits she and her husband feel they’ve already paid for in full.

    Silverleaf members around the country are aligning online, on Facebook pages and in a Go Fund Me campaign, threatening to organize a class action lawsuit to demand benefits from Orange Lake-Holiday Inn Club Vacations.

    Those gathered Sunday in Galveston hadn’t necessarily made a decision to join in any legal action, but were considering their options, they said.

    In the end, asking that the terms of their agreements be honored by Orange Lake-Holiday Inn Club Vacations has had no effect, Leah Froelich said.

    “When we complained about our lost benefits, they just said they don’t have to honor that contract any more.”"
     
  11. Chris J Pallone

    Chris J Pallone Guest

    Joined:
    Jul 14, 2019
    Messages:
    6
    Likes Received:
    2
    Trophy Points:
    3
    Resorts Owned:
    Hill Country Silverleaf
    PS . cut and pasted from galveston paper!
     
  12. Gypsy65

    Gypsy65 Guest

    Joined:
    May 11, 2019
    Messages:
    283
    Likes Received:
    196
    Trophy Points:
    43
    Resorts Owned:
    HIVC
    My dad owned several weeks at Silver Leaf. He’s no longer around. But would talk about the free stay benefit when he was

    It seems to me that he understood it as not a permanent thing. I may have that wrong. Don’t remember all that he talked about and didn’t take notes as I didn’t own there

    But
    In the story. It says the owners paid for this and are no longer getting what they paid for
    Is that true?
    Again I’m not sure of the facts and details but thought it was a bonus program not a “ paid for “ program
     
  13. Chris J Pallone

    Chris J Pallone Guest

    Joined:
    Jul 14, 2019
    Messages:
    6
    Likes Received:
    2
    Trophy Points:
    3
    Resorts Owned:
    Hill Country Silverleaf
    It was absolutely "sold" as a forever program, but very basic and simple math would tell you that it was not nor ever going to be sustainable. To make things simple, if they sell 50 weeks of 100 rooms at 10 resorts (I know these aren't exact figures), you would have 50,000 members looking to stay on the weekends (primarily) and during the week at resort(s) that only have 1,000 rooms. And that 1000 is if no one stays during their assigned week. We still take advantage of the bonus time, but are realistic in our expectations. I also understand "fluffing" from the sales force. They will say anything to get the sell. We've had way better luck using our units as traders and booked in other resorts as needed. You can get these units all day for cheap or free, buy a few, trade, then get rid of when no longer needed.
     
    Gypsy65 likes this.

Share This Page