We attended the "owners' update" last week while at HSH. The salesman was very pleasant, but was unable to adequately answer our questions and three closers came in to help at different times. We were mostly interested in the "priority" for HPP over HRC owners. The way they explain it is that HPP points are put into the HPP owner's bucket on Jan.1 of each year while HRC points come during the year. When the HPP points are issued, the HPP owners can reserve any available unit FROM THE HPP AVAILABLE UNITS. At 6 months prior to occupancy, they can reserve any available HRC unit. Thus, the request list is the key as HRC owners on the waitlist would usually be confirmed before or at the 6 months prior point before any units are released to availability. We asked at least 6 times if the HPP owners have access to the HRC waitlist at any point and the answer was always "NO." It was unclear whether or not there even is a waitlist for HPP or if the HPP is available to their owners on a first come, first served basis. HRC would have access to any remaining HPP inventory at 6 months out. Thus, question # 1:
Do HPP owners have access to the HRC waitlist?
We found them to be evasive when asked that question although when pressed they said no. We actually found them to be secretive about the whole program much as Hyatt always has been. If HPP gains access to the HRC request list, the HRC internal exchanges will become much more difficult since HPP will have their points before the HRC owners.
We were offered a mere price of $13,200 for 780 new points and to enroll our 5 units into the HPP and we would still own our units. The new 780 points could be combined with our current points. That would make us elite HPP members because of the number of points that we own. That was a single price for all units to be enrolled. There was never a mention of enrolling for a year at a time. I think that the ultimate goal is to get all of the HRC units enrolled into points and to have one system. Question #2:
Are all currently owned units enrolled for one "low" price or is the cost to enroll per unit?
They also said that all points sold will be backed up by a unit. Question #3:
When new resorts come online and the units are sold by the HPP, are those units going to be available to HRC owners under the Club to Club Exchange Agreement?
We came away with the impression that we (HRC) would be able to reserve units at the new resorts at the 6 months prior point and that those new owners would have access to HRC at 6 months out.
Good luck with your update. It will be interesting to see if they all have the same answers. It seems to us that they are complicating a system that has always worked really well! We are very familiar with the current system and came out of the meeting with more questions than answers!