- Joined
- Sep 10, 2006
- Messages
- 122
- Reaction score
- 6
- Points
- 378
- Location
- St Petersburg, FL
- Resorts Owned
- Powder Ridge Village
After utilizing our own resorts for over a decade of ski family vacations, time came to start exchanging; granddaughter going to school and her vacation will not coincide with our ski weeks. I tried to join RCI but the experience was way below par: misinformed reps and endless hours on the phone being passed from one rep to another created a nightmare of the customer service. I ended up canceling RCI and joined II. First I used the TUG dedicated email listed in above sticky by Denise (thank you). Response answering all of my questions came almost immediately, along with the proper phone number to call to join. The rep on the phone was super friendly and (unlike the RCI experience) if she did not know something, she went to check and came back with the information, rather than passing me on to someone else. She resolved all with one call and I hang up with the membership number. Very happy with II.