TUG MEMBERS: Joining TUG does not automatically register you as a user of the TUG Bulletin Board. You must register yourself.


*ads are disabled when logged in as a member*
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 24 years!

    Join tens of thousands of other owners just like you here to get any and all Timeshare questions answered!
    Dismiss Notice
  3. TUG started 25 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Check out our happy birthday post here: Happy Birthday TUG!
    Dismiss Notice
  4. TUG has now saved timeshare owners more than $10,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $10Million dollars
    Dismiss Notice
  5. Sign up to get the TUG Newsletter for free! Join tens of thousands of other owners who get this every week! Latest resort reviews and the most important topics discussed by owners during the week!
    Dismiss Notice
  6. TUG is trying out a new program that will trade you a TUG membership for a Timeshare resort review if you are an expired member, or even just a guest here on the forums!

    Read more here
    Dismiss Notice
  7. Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    Read more Here
    Dismiss Notice
  8. Follow the TUG Member Banner as it travels the world on vacation with Timeshare owners! Also sign up to get the banner sent to you so you can submit a photo of your vacation with the banner to share with TUG! Banner Thread
    Dismiss Notice
  9. A few of the most common links here on the forums for newbies and guests!
    Dismiss Notice

Interval Liaison Feedback-If you interacted with Mark Delcampo please read

Discussion in 'Exchanging Timeshares' started by Panina, Nov 8, 2018.

  1. Panina

    Panina TUG Review Crew: Expert TUG Member

    Joined:
    Jul 13, 2015
    Messages:
    2,854
    Likes Received:
    2,671
    Trophy Points:
    298
    Location:
    USA
    Resorts Owned:
    Hgvc Eagles Nest, Hgvc Surf Club, Hgvc Indian River, Hgvc Anderson, Sunrise Bay & Club, Chetola, Gulf Tides, Jade Tree Cove, Banyan Resort, Blue Ridge Village
    It is great that Interval International provides a liaison for tug members. Mark Delcampo has always been very helpful when I have an issue. I hope II realizes what a great asset he is to their company and how much tug members appreciate him.

    I am wondering how many tuggers have had positive interaction with Mark.

    I am going to write a letter to Mark’s bosses telling them how happy I am with having him as a contact but was thinking that some tuggers might like to express their views too.

    My initial thought is if we have enough members who had great interaction with Mark, I can write a letter quoting all tugger remarks and reference them to this post. At minimum it will show Mark how much we appreciate him.

    Any other ideas?

    If you are comfortable showing your support for Mark just add a post.
     
  2. TUGBrian

    TUGBrian Administrator

    Joined:
    Mar 24, 2006
    Messages:
    17,058
    Likes Received:
    1,767
    Trophy Points:
    699
    Location:
    Florida
    it is always a good idea to give kudos to those in the industry who go above and beyond to help owners! sending feedback to II if you have had a great experience with the TUG liaison is a great idea!
     
    Sunshine10 likes this.
  3. mdurette

    mdurette TUG Member

    Joined:
    Jul 2, 2008
    Messages:
    2,522
    Likes Received:
    733
    Trophy Points:
    348
    Location:
    New England
    Great idea - too often people take the time to complain, but not to praise.

    I have only had to reach out to Mark once.

    I purchased a Getaway that the resort could not find in their systems. After two weeks of back and forth between the resort and II CSR reps I reached out to Mark. Within a day he found the issue with the transmission of info between II and the resort it was corrected. Prompt, Efficient and professional service!
     
  4. bluehende

    bluehende TUG Review Crew: Veteran TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    1,049
    Likes Received:
    820
    Trophy Points:
    323
    As I am not reluctant to complain I also very frequently give form al compliments. I would say that I am about 3/1 compliments/complaints. The interesting thing is I remember the compliments much more than the complaints.
     
    mpumilia, TUGBrian and Panina like this.
  5. Panina

    Panina TUG Review Crew: Expert TUG Member

    Joined:
    Jul 13, 2015
    Messages:
    2,854
    Likes Received:
    2,671
    Trophy Points:
    298
    Location:
    USA
    Resorts Owned:
    Hgvc Eagles Nest, Hgvc Surf Club, Hgvc Indian River, Hgvc Anderson, Sunrise Bay & Club, Chetola, Gulf Tides, Jade Tree Cove, Banyan Resort, Blue Ridge Village
    anyone else?
     
  6. MabelP

    MabelP TUG Member

    Joined:
    Aug 3, 2009
    Messages:
    2,081
    Likes Received:
    39
    Trophy Points:
    158
    Location:
    Half Moon Bay, CA
    One time I did a retrade into Disneyland Paris for June 9, 2018 thinking it was for June 9, 2019. I was already confirmed into Timber Lodge for June 10, 2018. II was closed so I couldn't contact them. I sent an email to Mark and he called me the next morning. I was able to get my original week back. Thank you, Mark.
     
    Panina likes this.
  7. MabelP

    MabelP TUG Member

    Joined:
    Aug 3, 2009
    Messages:
    2,081
    Likes Received:
    39
    Trophy Points:
    158
    Location:
    Half Moon Bay, CA
    Another time I received a confirmation on December 24th. Again II was closed and would be closed on Christmas Day. I sent an email to Mark and the problem was resolved.
     
    Panina likes this.
  8. MabelP

    MabelP TUG Member

    Joined:
    Aug 3, 2009
    Messages:
    2,081
    Likes Received:
    39
    Trophy Points:
    158
    Location:
    Half Moon Bay, CA
    My third interaction with Mark was when a two bedroom unit at Maui Ocean Club became available a little after 8 PM (PST) one evening. I exchanged and clicked through paying the upgrade fee. A message appeared saying the hold time had expired. I started the exchange again and the same message appeared. Each time I started the exchange it said I had 18 minutes or 1394 minutes! I then took some screen shots and sent a note plus shots to Mark. With his help, I exchanged into a two bedroom at Maui Ocean Club.
     
    Last edited: Nov 10, 2018
    Panina likes this.
  9. MabelP

    MabelP TUG Member

    Joined:
    Aug 3, 2009
    Messages:
    2,081
    Likes Received:
    39
    Trophy Points:
    158
    Location:
    Half Moon Bay, CA
    Mark is always extremely courteous, prompt and understanding. He is very knowledgeable in the workings of Interval International. I feel when he has given me answers to general questions on such subjects as EPlus or Late Deposits, his answers are the Bible. I always feel that I am being heard when I communicate with him. I truly trust him.
     
    Panina likes this.
  10. Panina

    Panina TUG Review Crew: Expert TUG Member

    Joined:
    Jul 13, 2015
    Messages:
    2,854
    Likes Received:
    2,671
    Trophy Points:
    298
    Location:
    USA
    Resorts Owned:
    Hgvc Eagles Nest, Hgvc Surf Club, Hgvc Indian River, Hgvc Anderson, Sunrise Bay & Club, Chetola, Gulf Tides, Jade Tree Cove, Banyan Resort, Blue Ridge Village
    Perfectly said. I totally agree.
     
  11. Sugarcubesea

    Sugarcubesea TUG Member

    Joined:
    Mar 9, 2014
    Messages:
    2,120
    Likes Received:
    493
    Trophy Points:
    143
    Resorts Owned:
    SDO, QH, & Pinestead Reef
    He helped me out a few years back with an issue I had with my Quarter House deposit and he went out of his way to help me...
     
    Panina likes this.
  12. DaveNW

    DaveNW TUG Review Crew: Expert TUG Member

    Joined:
    Jun 1, 2006
    Messages:
    10,323
    Likes Received:
    3,069
    Trophy Points:
    548
    Location:
    North of Seattle
    Resorts Owned:
    WorldMark
    Slightly off topic: I was not aware Tug had an II Rep directly available. But as a brand new II member, it's great to know this is available. Does Mark answer general questions, too, or does he just solve issues?

    Dave
     
    lockewong likes this.
  13. lockewong

    lockewong TUG Member

    Joined:
    Feb 19, 2015
    Messages:
    46
    Likes Received:
    52
    Trophy Points:
    78
    Location:
    San Francisco Bay Area
    Resorts Owned:
    Marriott Maui Ocean Club, Marriott Kauai Beach Club, HGVC Sea World, Bay Club, Tahoe Seasons
    As with Dave, I was snot aware of an II Rep who is a TUG member. I have had II Accommodations Certificates that expired because I was not aware of them since they were bonuses. Last year, I squeaked into a late reservation. This year, I am going to lose another. I was about to do the Exchange but no dates worked for me. How doe we contact him? As with Dave NW, can he guide us to make better usage of II? Or does he just trouble-shoot the glitches from trades. Thank you for this information.
     
  14. hudshut

    hudshut TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    1,938
    Likes Received:
    115
    Trophy Points:
    273
    lockewong:

    I recommend that most new / inexperienced exchangers post / ask questions on this forum and they will be amazed at how much they can learn about the Art of Exchange.

    You should use the II customer service reps for most normal transactions. I will ask on TUG before I write to Mark unless I have a rather unusual situation; having said that, he will answer most any question you pose to him. I don't know his exact title, but he is a superb Customer Engagement Specialist.

    Regarding the ACs, II has been issuing complimentary ones to members rather frequently. I believe all members received the two I currently have with expiration dates of Dec 23, 2018 and February 10, 2019. I suspect that we will receive another one as soon as one expires.
    You may also have some ACs that were issued as a bonus for having deposited one of your weeks.
     
    Last edited: Nov 10, 2018
    kwelty, Panina and lockewong like this.
  15. lockewong

    lockewong TUG Member

    Joined:
    Feb 19, 2015
    Messages:
    46
    Likes Received:
    52
    Trophy Points:
    78
    Location:
    San Francisco Bay Area
    Resorts Owned:
    Marriott Maui Ocean Club, Marriott Kauai Beach Club, HGVC Sea World, Bay Club, Tahoe Seasons
    Dear Hudshut:

    Thank you for the advice. I know there have a been a lot of II certificates that I have not been able to manage and that is unusual for me. They were. bonus certificates for making a deposit. Nora
     
  16. Panina

    Panina TUG Review Crew: Expert TUG Member

    Joined:
    Jul 13, 2015
    Messages:
    2,854
    Likes Received:
    2,671
    Trophy Points:
    298
    Location:
    USA
    Resorts Owned:
    Hgvc Eagles Nest, Hgvc Surf Club, Hgvc Indian River, Hgvc Anderson, Sunrise Bay & Club, Chetola, Gulf Tides, Jade Tree Cove, Banyan Resort, Blue Ridge Village
    I contact Mark when I tried customer service and they could not provide the help I needed.

    I also realize Mark works within the realms of II rules. If there is an issue that you need clarification on he will help if he can. He understands the system completely.
     
    Sugarcubesea, lockewong and DaveNW like this.
  17. BJRSanDiego

    BJRSanDiego TUG Member

    Joined:
    Jan 8, 2012
    Messages:
    1,457
    Likes Received:
    161
    Trophy Points:
    173
    Location:
    San Diego
    Mark is a remarkable resource and is a huge asset for Interval.

    I have interacted with him a half dozen times and always find him to be courteous, professional and quite capable in getting problems fixed. I have had nothing but good experiences with him.
     
    TUGBrian likes this.
  18. Bubbie

    Bubbie Guest

    Joined:
    Nov 11, 2018
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    How do you contact him? He sounds like an invaluable asset to all.
    What is his phone number and email?

    Thanks.
     
  19. Panina

    Panina TUG Review Crew: Expert TUG Member

    Joined:
    Jul 13, 2015
    Messages:
    2,854
    Likes Received:
    2,671
    Trophy Points:
    298
    Location:
    USA
    Resorts Owned:
    Hgvc Eagles Nest, Hgvc Surf Club, Hgvc Indian River, Hgvc Anderson, Sunrise Bay & Club, Chetola, Gulf Tides, Jade Tree Cove, Banyan Resort, Blue Ridge Village
    This is the original post from Tugbrian

    “I have recieved notification today that Interval has created a special email address specifically for TUG members who need direct assistance with II questions/concerns/issues.

    tugmembers@intervalintl.com

    feel free to use this email for appropriate situations where perhaps the regular website or phone number is not getting you the information you need.”
     
    TUGBrian and Sunshine10 like this.
  20. Panina

    Panina TUG Review Crew: Expert TUG Member

    Joined:
    Jul 13, 2015
    Messages:
    2,854
    Likes Received:
    2,671
    Trophy Points:
    298
    Location:
    USA
    Resorts Owned:
    Hgvc Eagles Nest, Hgvc Surf Club, Hgvc Indian River, Hgvc Anderson, Sunrise Bay & Club, Chetola, Gulf Tides, Jade Tree Cove, Banyan Resort, Blue Ridge Village
    Bump...a couple of more comments from tuggers will help.

    I plan on writing a great letter next week thanking II for providing Mark as a liaison to tuggers and how great Mark is.

    Just think, what if II stopped providing Mark as a liaison. There would be lots of posts complaining.
     
    TUGBrian likes this.
  21. DannyTS

    DannyTS TUG Member

    Joined:
    Mar 24, 2018
    Messages:
    926
    Likes Received:
    249
    Trophy Points:
    93
    I will preface my comments about Mark saying that both RCI and II are high volume basic quality customer service. It may not even be their fault, this is just the nature of their business. They are dealing with millions of owners from around the world and, judging by what people post on the Facebook forums, most of the them know little to nothing about timeshares and exchanges. This is not a critique to the average owner either, this is a very complex business and most people do not have the time or the passion (like my wife lol) to learn all the details. The result is that the average customer service rep is not trained or used to deal with Tuggers who are generally at a much higher level of knowledge than the average owner.

    Mark is great, during the summer he resolved quickly a couple of inquiries for me in the most professional manner. They were actually simple matters but they required someone to take a minute and understand the issues. He is a great asset to this forum
     
    Last edited: Nov 28, 2018
    TUGBrian and Panina like this.
  22. klpca

    klpca TUG Review Crew: Veteran TUG Member

    Joined:
    Sep 11, 2006
    Messages:
    4,126
    Likes Received:
    1,263
    Trophy Points:
    399
    Location:
    CA
    Resorts Owned:
    SDO, Quarter House, Seapointe, Coronado Beach, HGVC Bay Club
    I think that I have contacted Mark two or three times on issues that I had tried to resolve on my own but for some reason were still lingering on. He is remarkably knowledgeable, prompt, courteous, and helpful. In this day and age, it is so unexpected. Mark is one of the main reasons that I remain loyal to Interval International. I have always felt that II is more customer first than their competitors, and having a dedicated TUG rep it is clear example of this.
     
    TUGBrian, happymum and Panina like this.
  23. pedro47

    pedro47 TUG Review Crew: Expert TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    9,486
    Likes Received:
    1,072
    Trophy Points:
    448
    Location:
    East Coast
    How do we contact Mark by phone or by email.
    What is his email address. Thanks in advance for your assistance.
     
    Last edited: Nov 28, 2018
    TUGBrian likes this.
  24. pedro47

    pedro47 TUG Review Crew: Expert TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    9,486
    Likes Received:
    1,072
    Trophy Points:
    448
    Location:
    East Coast
    To Panina, I missed your post about two (2) or three (3) threads above my last post.
    I need to Email Mark about a possible future exchange in the year 2020.
     
    TUGBrian likes this.
  25. TUGBrian

    TUGBrian Administrator

    Joined:
    Mar 24, 2006
    Messages:
    17,058
    Likes Received:
    1,767
    Trophy Points:
    699
    Location:
    Florida
    It is also nice to point out that Interval (along with DAE) both support TUG with paid advertising and have done so for a very long time!

    It is nice when such a large industry player interacts directly with our little family on such a positive level!
     
    Inhislove, hudshut, klpca and 2 others like this.

Share This Page