Thank you for sharing your experiences with autoslash.
At which Enterprise location in Portland did you rent a car for $140?
We typically make a reservation directly from the rental car company. We had a bad incident with "Advantage Rent A Car" at Salt Lake city before.
The agent claimed they had no cars available the size we booked. We either had to pay > $200 extra to get a bigger size car, or we had to wait several hours for the size of car to be returned and cleaned. It seems Autoslash gets quotes from Priceline. Do we call Priceline if the rental car lot is overbooked and no car will be available? Have you ever had problems at the rental car office when the reservation was made from Priceline?
Thank you in advance for your advice!
It was the location on SW Barbur Blvd, but at the time we booked the rates were similar at other suburban locations. This franchisee also owns the one in Tigard.
If your reservation time has come (e.g. if you reserved for 10am and it's now past that) and they don't have the car you reserved, they're supposed to give you a different one that's acceptable at the same rate. Often, of course, they'll try to "upgrade" you first for a fee. The problem at smaller sites is that even though you see an acceptable car on the lot, it may be reserved by someone else for later today or tomorrow -- and if that booking is for several days, they're not going to risk THAT sale for your shorter one.
I would complain the the rental agency's HQ first (you should have already signed up for their frequent renter club of course) and Priceline next. Pricelin might actually be able to get you a better deal somewhere else, although I've never tried that.