sun starved Gayle
TUG Member
My husband's Costco car rental through Enterprise dropped $70.00. He picks the car up in less than 24 hours so I confirmed through Costco on-line chat that I could still cancel, and the answer was yes.
I re-booked on Costco website using same rental company, same type car/pick up dates and canceled the previous reservation online as I have done numerous times before, getting a message that the reservation was canceled. But I never got an email with a cancelation confirmation. And the reservation I canceled was still showing up in my Costco account.
Went back on Costco website to get another customer service rep on line and spent 46 minutes trying to get this straightened out. Bottom line was "loyalty number does not match the name of renter" and I needed to apparently call Enterprise to cancel, even after I had canceled on the Costco site, and the site had a message come up that said that the rental is canceled. There was no message on the site saying I needed to contact Enterprise. If I had not checked, I would have had two reservations through Enterprise. And why could a BOOK a car with a wrong loyalty number, (in my name apparently, and not my husband's) but not CANCEL?
Now the reservation is canceled on the Enterprise site, but is still showing up on Costco's own site. I have no cancelation email and I am very frustrated. Need to go soak my head for a while and come back to this.
Bottom line is double check and make sure your reservation is truly canceled even if the web site says it was!
I re-booked on Costco website using same rental company, same type car/pick up dates and canceled the previous reservation online as I have done numerous times before, getting a message that the reservation was canceled. But I never got an email with a cancelation confirmation. And the reservation I canceled was still showing up in my Costco account.
Went back on Costco website to get another customer service rep on line and spent 46 minutes trying to get this straightened out. Bottom line was "loyalty number does not match the name of renter" and I needed to apparently call Enterprise to cancel, even after I had canceled on the Costco site, and the site had a message come up that said that the rental is canceled. There was no message on the site saying I needed to contact Enterprise. If I had not checked, I would have had two reservations through Enterprise. And why could a BOOK a car with a wrong loyalty number, (in my name apparently, and not my husband's) but not CANCEL?
Now the reservation is canceled on the Enterprise site, but is still showing up on Costco's own site. I have no cancelation email and I am very frustrated. Need to go soak my head for a while and come back to this.
Bottom line is double check and make sure your reservation is truly canceled even if the web site says it was!