Just had the most frustrating experience with Costco car rental.

[littlestar]

Our Budget Costco rental a few days ago was a mess. Budget ran out of full size cars and asked if we would take a minivan for the same price of around $174. When they changed the rental it charged us almost $2,000. At the counter they said they fixed it and our paperwork we signed showed the $174. Well, when we returned the van our credit card was charged just under $2,000. Took another trip to the counter to try and get it fixed before our flight. Actually took two days longer to see the correct amount show on our credit card.

 

[Talent312]

Budget ran out of full size cars and asked if we would take a minivan for the same price of around $174. When they changed the rental it charged us almost $2,000. At the counter they said they fixed it and our paperwork we signed showed the $174. Well, when we returned the van...

For a rental in Orlando, Budget offered us the same deal, only we had absolutely no issues.
Except that we found their Sunpass transponder in the glovebox, when returning the car.
They said, "No worries, Sunpass knows its a rental. You'll get the Sunpass rate." We did.

.

 

[Luanne]

Whenever I make any reservation through a third party site, be it Costco, Priceline, Hotwire, booking.com, hotels.com, Discount Hawaii Car Rental, etc., I always confirm that my reservation appears at the vendor's webiste.

I have another pending reservation made through Costco with Budget. Price on confirmation email is less than price shown on Budget website (same Budget confirmation number). This happened with an earlier rental in Vancouver and when I picked the car up they had the rate on my email confirmation. Budget is the only company this keeps happening with.