KBV December 2018 Survey Results Initial Release

[jacknsara]

Aloha,

The Board of Directors (BOD) was pleased and a little surprised at the number of responses and information content of our first two surveys. Mahalo to all of you who volunteered to participate. Your time and thoughtful responses are highly valuable in assisting the board in understanding the concerns and perspectives of our owners. We are pleased to provide a redacted version of the results of the second survey.

The design complexity of the second survey increased the information focus of the answers but requires more effort to evaluate. Except cases involving personally identifiable, confidential or business sensitive information, we expect to share our analysis and interpretations in phases as we complete them.

Many owners wrote comments that in aggregate indicate that many incorrect assumptions were being made about the basis of the survey questions or the current situation at KBV.

One key concern that surfaced was in regard to KBV’s financial stability. KBV is currently financially sound. That said, KBV, like many independent resorts, has long range challenges that manifest as bad debt from unpaid maintenance fees. Rental revenue is currently filling most of the gap. However, reliance on rental revenue increases vulnerability to future economic slow-downs. This is just one area of misconception. Other common misconceptions that surfaced in survey results will be addressed in future owner communications.

The board will continue to address KBV’s long term financial health. Your participation in the surveys and KBV IOA Public Square is very much appreciated.

 

[DaveNV]

Interesting that three-quarters of respondents have never visited TUG. But then, maybe I'm a bit biased.

 

[TUGBrian]

as i understood it, part of the agreement for this forum was to announce TUG and the forum to the entire ownership...perhaps that hasnt been done yet?

I certainly wouldnt be surprised to see any resort have 75% or more of its overall ownership not know about TUG for the most part.

 

[jacknsara]

as i understood it, part of the agreement for this forum was to announce TUG and the forum to the entire ownership...perhaps that hasnt been done yet?

I certainly wouldnt be surprised to see any resort have 75% or more of its overall ownership not know about TUG for the most part.

Brian,

There seem to be two separate questions to address. The online survey invitation was only issued to owners who agreed to receive it in a much shorter September survey. That invitation did not announce this forum to those owners. It would take too long to explain the various delays, but a minor detail original hope (of mine) associated with the question DaveNW referenced was to have a pre-announcement baseline of TUG awareness; note that the primary intent of the question is unrelated to what this paragraph addresses.

By the time the second KBV BOD newsletter ( https://www.tugbbs.com/forums/index.php?threads/january-kbv-newsletter.285904/ ) was released, the embedded links in the paragraph announcing this forum were converted to plain text. The announcement appears in the paragraph preceding the board code of ethics section. We know how the mistake happened. There have been a small number of other missed opportunities that are being addressed for the future. I am dedicated to assuring fulfillment of the BOD's commitment made in the resolution passed in November 2018. https://www.tugbbs.com/forums/index...ahio-at-kauai-beach-villas-kbv-exists.282380/

Jack

 

[TUGBrian]

no worries, i was just curious if that were the reason for the low participation (as id hoped).

no rush at all in doing what you need to do to follow procedure!

 

[bianchicycle]

I think it has to be understood that until a few years ago no one could get the email addresses of owners at all. We now have two people making progress in communicating with owners, in their own special way. I just belong to both the Tugg and the Yahoo list (no biggie after you set up notifications).

While Jack and Jeff have different styles, they are both promoting better communications. I don’t know what the percentages were between actual owners and survey respondents and unless we invest in a snail mail campagne to all owners, I don’t know how we can raise participation.

 

[ValChatelle44]

Aloha,

The Board of Directors (BOD) was pleased and a little surprised at the number of responses and information content of our first two surveys. Mahalo to all of you who volunteered to participate. Your time and thoughtful responses are highly valuable in assisting the board in understanding the concerns and perspectives of our owners. We are pleased to provide a redacted version of the results of the second survey.

The design complexity of the second survey increased the information focus of the answers but requires more effort to evaluate. Except cases involving personally identifiable, confidential or business sensitive information, we expect to share our analysis and interpretations in phases as we complete them.

Many owners wrote comments that in aggregate indicate that many incorrect assumptions were being made about the basis of the survey questions or the current situation at KBV.

One key concern that surfaced was in regard to KBV’s financial stability. KBV is currently financially sound. That said, KBV, like many independent resorts, has long range challenges that manifest as bad debt from unpaid maintenance fees. Rental revenue is currently filling most of the gap. However, reliance on rental revenue increases vulnerability to future economic slow-downs. This is just one area of misconception. Other common misconceptions that surfaced in survey results will be addressed in future owner communications.

The board will continue to address KBV’s long term financial health. Your participation in the surveys and KBV IOA Public Square is very much appreciated.

Jack, mea culpa, been on the KBV TUG site multiple times recently for obvious reasons but today was the first time I spotted the TINY box which gave access to the survey results. They are both interesting and surprising. I will have to go back and study some more. The large number of EOY members was one and the second was that a number of owners trade OUT of KBV using RCI. Economically, owning at KBV and staying at KBV paying the fees is reasonable $$ when you compare what we get with a hotel room, it can be a bargain to trade into Hawaii with mainland legacy ownership even using RCI but an outright steal using GPX results but it is expensive to trade out considering the operating costs on island versus say Colorado. I booked a 2/2 for a week for 2020 on Kauai through GPX and my Colorado maintenance fee plus exchange fee is under $900. That said there is better assurance in owning at KBV than playing in the exchange system casino. MAHALo
the other Larry (runnng for the KBVIOA Board) GEIGER