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Marriott 5 night package upgradable

Discussion in 'Marriott Vacation Club' started by slomac, Feb 26, 2019.

  1. Steve Fatula

    Steve Fatula TUG Member

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    Did you get a name or extension?
     
  2. l0410z

    l0410z TUG Member

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    The one time they looked up her name and gave it to me, they wouldn't connect me to her and worse then that, when I explained the situation, I was told that the person made the change when they weren't suppose to. Her manager would be told to ensure she will be retrained. I am going to write a letter in support of her (thanks for reminding me). Having a name will serve no purpose other than getting someone in trouble.
     
  3. Steve Fatula

    Steve Fatula TUG Member

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    I agree given what you have just said.
     
  4. Pathways

    Pathways TUG Member

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    I see this frequently on TUG, where letters of thanks/support are written after someone has done something 'above/beyond' and is different than the standard 'SOP'. I can tell you in my business world, this more often than not reflects badly on the employee, and I know of one instance of separation.

    Many managers are pleased when vague accolades are received, but when it spells out something that goes against SOP or the person has actually overstepped their role, upper management has no choice but to step in.

    Tugger's: say your thanks directly, and leave it. I have cringed numerous times when I see a well meaning poster say they are reaching out to someone's employer to give a 'pat on the back', wondering of the consequences. In this case, we have already been told this person will need to be 'retrained'. This requires paperwork, so the comment may have just been a throw away. Please don't draw more attention to it. (again, vague 'they were very professional/helpful' always OK)

    Just a thought...
     
    Last edited: Mar 14, 2019 at 5:47 PM
    TXTortoise, Fasttr and Steve Fatula like this.
  5. l0410z

    l0410z TUG Member

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    Worked for IBM for 30 years in sales, managing at various levels.... do something wrong in the company's interest it is a tossup on the outcome....do something wrong in your own interest you get fires....do something wrong that is in a customers interest and you earn a "get out of jail free card". I retired 11 years ago but a minor and this is a minor issue in a customer's favor is not a fire-able offense. If it was, Marriott would have fired many of the MVCI sales reps when Marriott owned it. This being said, you may very well be right.
     
  6. l0410z

    l0410z TUG Member

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    Forgot to mention. I have both an old visa cat 5 certificate for 25,000 points and a new visa
    cat 5 certificate for 35,000 put in last month. They took the old cat 5 visa certificate for 25,000 points and replaced it with 35,000 points into my account. I was told they can do this for anyone with an old visa certificate.
     
  7. VacationForever

    VacationForever Tug Review Crew: Rookie TUG Member

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    What is an old visa certificate?

    I am not understanding this post at all.

    Are you saying that simply upgraded your old Cat 5 certificate for a new Cat 5 certificate? At what cost (points)?
     
  8. l0410z

    l0410z TUG Member

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    B8826292-54AB-4326-98BE-58A8EBB0BA29.jpeg If you have a Marriott chase Visa card, in years past on your anniversary date, you would get a one night category 5 certificate that was worth 25,000 points because this is what was required for a cat 5 hotel. With the category changes in July a cat 5 hotel became 35,000 points and a cat 1-4 was now 25,000 points. I was under the impression that the old one night visa cat 5 certificate worth 25,ooo points would only get you the new cat 1-4 hotel if you did not book the old certificate by July. They took back the old cat 5 one night certificate and moved 35,000 points into my account in its place. So the enD result is yes they took my old cat 5 certificate from last year and moved points intp my account that would allow me to book a new cat 5 or use for any other use I wanted. The cost was zero.

    BTW, you can also see they allowed me to upgrade my old 5 night Cat 1-4 certificate by cancelling it and taking out 35k points to make it a new cat 5. This was done last week.
     
    Last edited: Mar 14, 2019 at 9:12 PM
  9. Steve Fatula

    Steve Fatula TUG Member

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    Yes, you can get a one time upgrade of an old cert. The hard part is getting an upgrade of a NEW cert.
     

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