dagger1
TUG Member
- Joined
- Aug 16, 2016
- Messages
- 1,467
- Reaction score
- 842
- Points
- 223
- Location
- Houston
- Resorts Owned
- Hyatt Wild Oak Ranch, Hyatt Main Street Station, Hyatt Ka’anapali; Marriott Ko’Olina, Marriott Waiohai; Marriott Maui Ocean Club; Wyndham CWA points, Worldmark credits.
We have closed on our MKO EOYO 2/2 OV and received a letter last week from Marriott with our new account number. We followed instructions to set up our online account, the final step being Marriott sending us an email with a temporary password so we can set our permanent password. To date we have not received the email from Marriott. We have been waiting since last Thursday. We have called several times and we were instructed to “reset” the password by clicking “forgot username password” . We have done this several times, checked junk, trash and spam folders, but we still have not received an email from Marriott with the temporary password to allow us to login to our new account. Marriott Owner Services says their IT department cannot manually send the email or create a temporary password to give me verbally. Any ideas, suggestions?