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Marriott Rewards and SPG Program Changes Announced 4/16/18 [Threads merged.]

Discussion in 'Marriott Vacation Club' started by magicjourney, Apr 9, 2018.

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  1. VacationForever

    VacationForever Tug Review Crew: Rookie TUG Member

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    I booked a travel package yesterday and was on hold for 40 minutes before someone came on. She had no clue what is a travel package, 7 vs. 5 nights, categories and points requirement. She put me on hold at least 5 times while she fumbled through what I wanted to achieve. Another 10 minutes or so I finallly said, you have not done one of these. She LIED and said she had, and put me on hold again and finally a different person came on and got it done for me. Long hold times and untrained agents seem to now be the norm of the Marriott rewards desk.
     
    Last edited: Apr 16, 2018
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  2. MALC9990

    MALC9990 TUG Member

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    Mine too. Says the same Renew Platinum Elite at 75 nifgts. Same as it always did.

    This is still all speculation and it will be what it will be. However, if it comes to pass then we will all just have to suck it up and live with it.
     
  3. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    I think people may be confusing Platinum Premier as being Platinum Elite. They are different. Platinum Elite is just regular Platinum. So nothing on the website has changed. Even if you are lifetime Platinum, it will always say "Renew" until you reach the annual milestone, which isn't applicable anyway.
     
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  4. VacationForever

    VacationForever Tug Review Crew: Rookie TUG Member

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    I know. But rthib claimed that it showed up differently for him/her.
     
    Last edited: Apr 15, 2018
  5. rthib

    rthib TUG Member

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    It seems to be hit an miss on app.
    Mine say renew PP at 75.
    Some folks who are gold are seeing platinum at 50
    It appears platinum members are seeing the old platinum at 75
    Marriott IT at it's finest.

    Normal web page still just shows me as Platinum Elite bit at least when I call I get sent to the PP reps.
    We will know all on Monday.
     
  6. VacationForever

    VacationForever Tug Review Crew: Rookie TUG Member

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    Are you currently PP? If so, that maybe the difference in us who are regular P and yours is PP.
     
  7. frank808

    frank808 TUG Member

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    I have called the plat premiere line twice this past week and got the regular Marriott line. Waited 35 minutes on hold before someone answered. Last year it was answered within a minute.

    Sent from my SM-N950U using Tapatalk
     
  8. Ann in CA

    Ann in CA TUG Review Crew: Expert TUG Member

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    I called last night on Skype because we are in Spain st Playa Andaluza and got the recorded “please Hold” message twice in the first few minutes I was holding, then nothing for 30 minutes. Know I was still connected as the minutes were ticking away on my Skyppe $ account. Finally gave up as here in Spain it was after 1AM! In my first call, to what was supposed to be a Platinum MR line, the person said I’d have to call another number to purchase the travel package as she could not do it. Don’t look forward to calling again when the US line is open. Would the European MR line work for a US owner? Perhaps it would, have never tried that, but they would now be open. We used to have to book the 5 day pkg through the Marriott Vacation Club but when I called to do it before we left the US, they said all are booked through Rewards now.
     
  9. VacationForever

    VacationForever Tug Review Crew: Rookie TUG Member

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    I don't know about European line. I tried 4 times, twice on the Platinum line and twice on the regular line. From the recording, they sounded exactly the same. As @frank808 post above, I suspected that the Platinum line was forwarded to the regular line. Twice out of the 4 times was like your experience where there was dead silence while holding. I hung up after 5 min each time and then either on the 4th or 5th time, I heard music and proceeded to hold and that hold was about 40 min before someone came on who did not have a clue. I spent about an hour. Yes, travel packages are all done through MR line now as MVC no longer does it. With the various options you need to choose "help with something else".
     
    Last edited: Apr 16, 2018
  10. rthib

    rthib TUG Member

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    Strange. I called last week, didn't have to input number and got straight to the PP desk with a "Hello Mr. T, how can we help you"
    But on the other side I was "upgraded" to a suite...that had the bedroom next to the equipment/electrical room for the elevator. So every few minutes - whine-thunk.
     
  11. frankf3

    frankf3 TUG Member

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  12. WJS

    WJS TUG Member

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  13. WJS

    WJS TUG Member

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  14. MOXJO7282

    MOXJO7282 Tug Review Crew: Rookie TUG Member

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    What I want to know is when will the 3 for 1 SPG to MAR points conversion end?
     
  15. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    Perhaps August 1st?
     
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  16. Swice

    Swice TUG Review Crew: Rookie TUG Member

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    My gold turns to platinum.
     
  17. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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  18. TravelTime

    TravelTime TUG Member

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    So if you are at Presidential Level in MVC, what would you be in Marriott Rewards now?
     
  19. TravelTime

    TravelTime TUG Member

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    How did that happen?
     
  20. VacationForever

    VacationForever Tug Review Crew: Rookie TUG Member

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    Platinum turns Platinum Premier, per chart.
     
  21. Xpat

    Xpat TUG Member

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    I’m relieved - the changes look positive overall.

    https://members.marriott.com/faq

    Gold becomes Platinum and Platinum becomes Platinum Premier.

    Good news also for Lifetime Gold members who will become Lifetime Platinum.


    Sent from my iPhone using Tapatalk
     
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  22. VacationForever

    VacationForever Tug Review Crew: Rookie TUG Member

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    Unfortunately I would only be turning Lifetime Gold at year end and won't get to move to Lifetime Platinum. :(
     
    Last edited: Apr 16, 2018
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  23. Safti

    Safti TUG Member

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    I can see from FAQ what they will be doing with outstanding e certificates but there doesn't seem to be any information on Travel Packages. Anyone hear anything?
     
  24. Steve Fatula

    Steve Fatula TUG Member

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    So, there were 2 ways it could have gone, reduce existing benefits and spread over more buckets, or, add new benefits for new higher levels. Looks like gold loses lounge access. However, it appears from the FAQ VacationForever posted that I end up at Platinum anyway, so, essentially, the same as before.
     
  25. jeepie

    jeepie TUG Member

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    It appears the top tier will have both a 100 night stay and a $20,000 “qualifying spend” requirement. Does anyone know if MVCI stays and spending (MFs, for example) will count? TIA.
     
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