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My PICs disappeared overnight

Discussion in 'Wyndham Vacation Resorts' started by bendadin, Oct 18, 2019.

  1. bendadin

    bendadin TUG Member

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    I'm really hoping that everything is resolved by then. We HAVE to be in San Diego the next day for a cruise so I would have to buy airline tickets and I just can't do that. lol
     
  2. tschwa2

    tschwa2 Tug Review Crew: Rookie TUG Member

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    Personally I think anyone who has PIC weeks that they need to maintain status or are grandfathered at a level with fewer points than currently required has to be super careful when doing anything which may alter their status and that includes new purchases including trade ins and deed backs (ovations/pathways) or giving away contracts and make sure everything is accounted for in writing before proceeding.
     
    rhonda and HitchHiker71 like this.
  3. dgalati

    dgalati TUG Member

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    Very good point. Trading or the buying and selling of deeds is also on Wyndhams list of things owners should not do.
     
    HitchHiker71 and Grammarhero like this.
  4. dgalati

    dgalati TUG Member

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    Why worry about a negative balance? If you had no reservations to cancel account will balance out come Jan 1st.
     
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  5. dgalati

    dgalati TUG Member

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    Unless Wyndham is doing the selling or buying back through Ovations at a purchase price of $0.
     
  6. Cyrus24

    Cyrus24 TUG Member

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    'Will it make the PICs drop out?' No. I had one PIC, then added the second PIC with a trade of all points associated with the first PIC. Both were in my account at the time of the trade and both exist, today, as PIC Plus.

    I do plan on buying more points from telesales, in the very near future, as I want to drop a 2br PIC and add a 3br PIC. This planned transaction will get me to permanent VIPP.
     
    Braindead and HitchHiker71 like this.
  7. dgalati

    dgalati TUG Member

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    Wyndham can change the system when they find it is being gamed or abused. Trust me I know how they work.
     
  8. Cyrus24

    Cyrus24 TUG Member

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    Exactly, how is what I did gaming the system? PIC'ing while purchasing points? That is NOT gaming the system. Can they change the system, yes, but that would have nothing to do with anything I've done.
     
    Braindead likes this.
  9. bogey21

    bogey21 TUG Member

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    or when it works to their advantage...

    George
     
    dgalati likes this.
  10. bendadin

    bendadin TUG Member

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    How long ago was this? I brought my PICs in last June. I deposited 2019 last year and 2020 in April. They are saying that they PICs were never verified (which is ironic because when you deposit a week the email actually says "Your deposit is being verified.") So they are asking me to prove that I have paid my MF for my PICs (which I have done.) But with the downgrade, my platinum requests ARE NOT upgrading even though the inventory is available.

    Ironically I have a developer purchase that I need to sign and submit. I'm wondering if I actually need to push these PICs in again.

    That being said, there are two really important points when it comes to PIC.

    Number 1: They are apparently SUPER sensitive about PICs right now and they are going through them with a fine tooth comb. I will be sending in email verification on my properties at least quarterly if not more often than that. Keep all records of credit card statements and deposited checks with your MF bills/payment statements and your emails from Wyndham and RCI about your deposits.

    Number 2: DON'T TOUCH THE CONTRACT THAT BROUGHT IN THE PICS!!! This has been questioned over and over again. In fact, it is their FIRST question.

    Right now this "glitch" is costing me money. I am traveling in two weeks and I had reservations to make. And I have plans in December and I'm not getting my upgrades.
     
    T-Dot-Traveller and HitchHiker71 like this.
  11. Cyrus24

    Cyrus24 TUG Member

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    May, 2018 for my trade and addition of the second PIC. My account activity is very boring compared to yours and that activity could be the reason they are watching you so closely.

    I hate to hear about the problems on your account and do hope that they get resolved quickly!!!
     
    HitchHiker71 likes this.
  12. dgalati

    dgalati TUG Member

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  13. bendadin

    bendadin TUG Member

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    So two weeks later and no PICs have reappeared. They are singing the not-verified song again. I've only submitted 14 emails with verification not to mention depositing the weeks themselves.

    My son asked me for a few nights and it disappeared while I was on the phone with owners' care as I can't book things myself. So I'm growing more impatient by the day.
     
  14. dgalati

    dgalati TUG Member

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    Hard to fight the system. Im sure if you had a recent developer purchase that you could threaten to rescind on they would be a little more helpful.
     
    Last edited: Nov 2, 2019
  15. Richelle

    Richelle TUG Member

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    Did you email Michael Brown’s office?


    Sent from my iPhone using Tapatalk
     
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  16. bendadin

    bendadin TUG Member

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    Not yet. I'm trying to be patient but that is quickly wearing out.
     
  17. Richelle

    Richelle TUG Member

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    Just email him. You've been more than patient.
     
  18. Cyrus24

    Cyrus24 TUG Member

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    As you and I have discussed, I've been 'hit' by the PIC verification process. My situation is different in that I was moving up to Platinum by purchasing CWA points and replacing a 2br PIC with a 3br PIC. All through TeleSales, I even sent in the recorded deed to the property. I'm still showing as Gold and I now have 3 PIC's showing in my account, the 2 original PIC's plus the new PIC. Supposedly I'll hear something from the PIC team. And supposedly they deal with snail mail versus e-mail. I did make it clear, while on the recorded line before my rescission window had closed, that if my Platinum did not come through, I'd rescind and then come back when the PIC team process starts working again. Again, on the recorded line, I was told by the sales rep and the QA rep that if I did not get what I was promised with the purchase, I could rescind. Platinum with the new 3br PIC was promised in the contract. For now, I was asked to be patient.

    I've had success with emailing Michael Brown. If this does not run it's course over the next 7 days, I'll be sending an email. Pitiful way for Wyndham to treat owners. I suspect the PIC process will be next on the chopping block of benefit reductions.

    Perhaps those of you going to Austin can quiz someone on what is being changed with PIC.
     
  19. dgalati

    dgalati TUG Member

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    It started with Wyndham cutting off mega renters from abusing book then rebook, along with eliminating the cheap way to VIP with certain Hawaiian deed purchases, next was use year alignments not being prorated now are they trying to reign in the cheap way to Vip or aka a PIC. Hard to fight a moving target. As stated in membership directory all is subject to change.
     
  20. dgalati

    dgalati TUG Member

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    Nothing is safe from change. Especially if it cuts into Wyndham's profits.
     
  21. bendadin

    bendadin TUG Member

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    Patience is gone.

    I was just told that I had to buy in at $29k for 126k points to reinstate these weeks.
     
  22. dgalati

    dgalati TUG Member

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    Sounds like they have you surrounded. Wyndham has also tried to steamroll me on a negative points balance. Hard to fight the system but in my case I never had more then $500 invested in any purchase and its easy for me to walk away in lieu of paying what they were asking. This also happened to many mega renters. Wyndham has systematically pushed out anyone that plays by their rules and takes what they are giving. Looks like you have 2 choices pay up or fight until they deny you on every management level and I can tell you from experience its a losing battle. You need to change your strategy and play the system for what it is still giving.The leeway customer reps used to have is just not there any more.. Good luck.
     
  23. dgalati

    dgalati TUG Member

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    Next on the list Wyndham's hit list they will take away the resale points from being used with VIP benefits. This is costing Wyndham as it is a direct competitor to Wyndham Extra Holidays when VIP owners rent for 1/2 the cost that Extra Holidays charges.
     
  24. MoPops

    MoPops TUG Member

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    This is getting ugly. I’m just getting started on all this. Just making me a little nervous. Hope it works out for you.


    Sent from my iPad using Tapatalk
     
  25. dgalati

    dgalati TUG Member

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    Chances are Wyndham wins. The trading of deeds is all about eliminated for those who don't change their strategy. Also the days of VIP owners using resale points with VIP discounts is coming to a end. If you compete against the Wyndham system they will eliminate the loopholes available for your use.
     

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