Here it is August. Here is the update . Visa has gone to bat for us. Every time a charge appeared on the card we phoned Visa and the charges were reversed. The charges then went to arbitration and Visa has won every time so the charges have now disappeared from our credit card statement. Then Visa told us that they were cancelling that card and any further charges will be considered by Visa to be fraud. We have received a couple of form letters asking us to pay the monthly maintenance fee. I sent a registered letter explaining why that was not going to happen. The customer service representative spoke to me on the phone and since then has sent an email every couple of weeks, saying that a resolution will come in the next couple of weeks. The last time was Aug. 2. Since then none of my messages have gone through, although he still seems to be listed as an employee.
The dispute management guidelines for Visa merchants clearly states that for timeshares, the merchant must provide full credit when the cardholder has cancelled a transaction within 14 calendar days. So at this time, we have not paid Wyndham a penny, Visa has agreed with our position and Wyndham seems to be ignoring us. I am wondering what their next move will be...
