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New Marriott Rewards Property Categories and Travel Package Requirements effective Aug '18

Discussion in 'Marriott Vacation Club' started by jmhpsu93, Jun 28, 2018.

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  1. Fasttr

    Fasttr TUG Member

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    Yeah, that always happens whenever you extend, upgrade or downgrade one. I believe that is the points they would give you back if you just all out cancelled it. Won't matter if you actually end up using it for a stay.
     
  2. deniseh

    deniseh TUG Member

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    I just purchased a 5 night TP with miles for American Airlines. How long does it usually take to see the miles be put in my AA account?
     
  3. Fasttr

    Fasttr TUG Member

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    I did one to AA a couple weeks ago. Called MR to get the TP on a Saturday, points booked the next Tuesday....so only a few days.
     
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  4. janej

    janej Tug Review Crew: Rookie TUG Member

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    How long does it take for the TP and miles to show up in your accounts?

    I just ordered through MVC. The lady I spoke to said it went through and should show in my account immediately. I don't see it. My points are still in my account. The problem is that she used my husband's United account and my Marriott account. She made a note of the potential issue but could not do anything with it now.:(
     
  5. Fasttr

    Fasttr TUG Member

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    TP should be instantly in your account, but I have noticed it may not show up when signing on via a computer until the following day. In those cases however, it did seem to show up correctly when I signed on via my phone app.
     
  6. ljmiii

    ljmiii TUG Member

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    Interesting. I've never used the app for anything but same day travel information so my (desktop) experience is that United miles 'show up' overnight.
     
  7. controller1

    controller1 TUG Member

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    Won't this transfer for the airline miles just hang in limbo? Doesn't the names on the United account and Marriott accounts need to match?
     
  8. janej

    janej Tug Review Crew: Rookie TUG Member

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    That is my understanding too. However, she did not pay attention when I told her I want to buy TP using my husband's account. She used my Marriott Points account and asked me for the United account number. My United account number is actually linked to my Marriott account too.
     
  9. VacationForever

    VacationForever Tug Review Crew: Rookie TUG Member

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    To my understanding, if you wanted to use your husband's account, he had to be the one to make the call. I can see why the agent got confused.
     
  10. janej

    janej Tug Review Crew: Rookie TUG Member

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    She did not mention that though. We are on the same MVC account. I was going to purchase 2 TP using his account. She did the first one from mine and 2nd from his account. So far, nothing showed up. Either account got points deducted. Hope I will see some updates tomorrow. If anyone is still waiting to buy TP, do it now so that you will see it before the system goes down.
     
  11. controller1

    controller1 TUG Member

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    Interesting that the agent asked you for the United account number. On the SPG side, if we should call and transfer Starpoints to airline miles or purchase a Flights & Nights package, we are only able to transfer to airline frequent flyer numbers that are listed in our online profile. I guess that is a safety measure to prevent sending points to an airline frequent flyer account that is not associated with the hotel loyalty account.
     
  12. janej

    janej Tug Review Crew: Rookie TUG Member

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    I thought Marriott used to work the same way too. So I did not have the United account numbers with me when I called. I had to locate number while she waited.

    Now the points are deducted and TP showed up online. But no miles yet. How long does it take to post the miles?
     
    controller1 likes this.
  13. TXTortoise

    TXTortoise TUG Member

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    My United were posted within a day. American took 3-4 days if I remember correctly. Pretty much inline with what they stated on website.
     
  14. Steve Fatula

    Steve Fatula TUG Member

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    My United miles showed up the next day on united.com
     
  15. janej

    janej Tug Review Crew: Rookie TUG Member

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    Steve,

    Do you remember it is first thing in the morning or 24 hours? Mine has not shown up yet.

    Thanks,

    Jane
     
  16. bazzap

    bazzap Tug Review Crew: Rookie TUG Member

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    My United and BA Miles have always shown up when I check first thing in the morning, whatever time i ordered them the previous day.
     
  17. Steve Fatula

    Steve Fatula TUG Member

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    I do not, but I almost certainly did not check first thing in the morning.
     
  18. SMB1

    SMB1 TUG Member

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    My United mile didn't show up for several days. When I called the rep put in a work order something to track them down. They were in the account the next day.
     
  19. winger

    winger TUG Member

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    We totally got on board with SWA about three years ago because of their no baggage fees and VERY CUSTOMER FRIENDLY no change/cancellation fees. AND, for icing on the cake, if fares ever drop before your flight, you can get a refund of the difference (by calling or cancel/rebook online yourself). I found their crew is generally very upbeat, flights have always on time for us, and their economy seems to have a decent amount of legroom.
     
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  20. winger

    winger TUG Member

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    This is somewhat related, but I just got off the phone with a Loyalty Care (former Platinum) rep. He mentioned IF I cancelled my category 8 certificate stay after Aug 18th, 2018, I can use that certificate at any category 8 hotel in the new, updated system. If what he is saying were true, this is a huge upgrade ! He basically said Marriott decided to take the worth as viewed from # of points perspective and just keep it simple and value existing travel package certificates from a category perspective (meaning no mapping using before-change to after-change chart).
     
  21. janej

    janej Tug Review Crew: Rookie TUG Member

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    Does that mean we have to attach the certificates to a reservation?
     
  22. GaryDouglas

    GaryDouglas TUG Member

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    I find it interesting that the new 5 night package details have not been released yet. Don't know what to make of it...
     
  23. winger

    winger TUG Member

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    No, but since no information has been released, it is anyone's guess what happens to un-attached hotel stay (accommodation) certificates after Aug 18, 2018.
     
  24. winger

    winger TUG Member

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    Is Marriott purposely hiding something OR they missed this ?
     
  25. NJDave

    NJDave TUG Member

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    I'm sorry, I didn't see your post. I tried calling several times when she was around but the Marriott system was down each time I called. After getting nowhere, I finally transferred the points from her Marriott account to her Starwood account and then to my Starwood account and finally to my Marriott account. Since it took a few days for the transfer between our Starwood accounts, it is too late to do now. I was able to do it online (with her permission of course).
     
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