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New Member Website

Discussion in 'Hyatt Residence Club' started by Sapper, Dec 5, 2017.

  1. Sapper

    Sapper TUG Member

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  2. Sapper

    Sapper TUG Member

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    Email from Hyatt:


    [​IMG]

    Hyatt Residence Club membership is about collecting travel experiences you can share with friends and family — memories you’ll hold onto for the rest of your life.

    We're excited to tell you about some new enhancements that will literally put the resources at your fingertips to create a shelf lined with cherished travel photographs and mementos.


    New Member Website - Available Now!

    The new Member website will do everything your old website did — and more. It's now even easier to manage your membership and plan a trip online.

    • Fixed week? Float points? Our Member Services representatives’ expertise is baked in, so membership rules become transparent.
    • Our new search tools are both more powerful and easier to use.
    • Notifications every time you sign on will help you track your point balances and account timelines.
    • Our responsive, interactive design is easy and enjoyable to use whether you’re at your desk, on your laptop or browsing from your smartphone.
    • We're incorporating industry-standard security, because we know your online privacy is of paramount importance.

    Ready to experience the new Member website?
    To get started, visit clubhouse.hyattresidenceclub.com today.

    We know change can be difficult so we've created a Member Website User's Guideto help guide you through the new website. We will be updating this resource regularly, because we already have a steady stream of upgrades and additional features in the works.


    New Exchange Reservation Option

    We're also pleased to announce a new Club-to-Club Exchange program that expands travel options for Hyatt Residence Club members into Portfolio Program Resorts.

    • Use your Club Points to reserve stays of one night, 30 nights, or any number in between — or post your preferred travel dates to a request list and receive automatic confirmation when your reservation becomes available.

    • Make reservations as early as six months before your requested arrival date (or as late as one day before) at nine Portfolio Program Resorts:

    • Hyatt Residence Club Key West, Sunset Harbor
    • Hyatt Residence Club Key West, Windward Pointe
    • Hyatt Residence Club Key West, Beach House
    • Hyatt Residence Club Lake Tahoe, High Sierra Lodge
    • Hyatt Residence Club Carmel, Highlands Inn
    • Hyatt Residence Club Bonita Springs, Coconut Plantation
    • Hyatt Residence Club Sedona, Piñon Pointe
    • Hyatt Residence Club Grand Aspen
    • Hyatt Residence Club San Antonio, Wild Oak Ranch

    These reservations can be made on the new Member website, or by calling Member Services toll-free at +1 800.GO.HYATT, starting six months before your arrival date.

    Please be aware that Club-to-Club Exchange Reservations are subject to the Portfolio Program's reservation, transaction, and cancellation fees and policies, including a $60 housekeeping fee payable at the resort upon departure.


    We Love Hearing From You

    It’s always our pleasure to talk with you about your travel dreams — whether they’re about relaxation, adventure, or family togetherness — and help you use your membership to turn them into reality.

    Email us with your questions at info@hyattresidenceclub.com or call us at +1 800.GO.HYATT.
     
    Last edited: Dec 5, 2017
  3. Sapper

    Sapper TUG Member

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    So, they have snuck in a $60 "house keeping fee" at the bottom.
     
  4. Tucsonadventurer

    Tucsonadventurer TUG Member

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    Both websites are working now. It is nice to be able to search for 4 day, and 7 days in one search. Still not as user friendly as Vistana but I will need to play around with it
     
  5. scsu_hockey_fan

    scsu_hockey_fan TUG Member

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    It
    It looks like they did a nice job with it. The big question will be do new resale owners get the opportunity to exchange into the portfolio club and if so at what cost if any.?? As in like a one time enrollment fee to add that function or a yearly fee to do so?
     
    Last edited: Dec 5, 2017
  6. bdh

    bdh TUG Member

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    The new website home page has a much nicer looking appearance than the old. At first blush when it comes to navigating the site, expect it may be easier for single contract owners to use - however is more challenging for multi contract owners (the new grid view format is much harder to read than the older list view format).
     
    Tucsonadventurer likes this.
  7. WalnutBaron

    WalnutBaron TUG Review Crew: Veteran TUG Member

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    Resorts Owned:
    Hyatt Highlands Inn, Hyatt Pinon Pointe, HGVCx2
    Oh, I love it! For me, the navigation of the new site is a huge improvement. I really like the search function, which is much easier and less clunky than the old site. I compare the site favorably now to the Hilton Grand Vacations Club site, which is top notch. Nice going, Hyatt Residence Club!

    I do have one nit to pick: when doing a reservation search, both HRP and HRC availability pops up together and intermixed. Couldn't Hyatt have segregated the two? Or, if they have to mix them, couldn't they have given each a different header color instead of all of them having the same turquoise colored header? It would have made it a lot easier to sort through depending on one's membership.
     
  8. IslandTime

    IslandTime TUG Member

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    How the heck do you log out of it??

    Never mind, I found it. I was in too much of a hurry, I guess. :)
     
  9. maizeandblue

    maizeandblue TUG Member

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    Does anyone else think the new password requirements suck. I bet Hyatt is going to be mad when the calls for password resets increase. You cant use more than 3 letters of any word in the dictionary.
     
    ocjohn likes this.
  10. ivywag

    ivywag TUG Member

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  11. ivywag

    ivywag TUG Member

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    In reading the flyer from Hyatt they are giving HRC members the "opportunity" to trade into 9 Portfolio program resorts. Big deal! These are resorts that we have had access to all along. They took weeks from our Club and are now giving us the opportunity to book those weeks at a higher cost to us. I really resent the HRC being diluted in this manner. All they've done is reduce the HRC inventory and have given nothing of value in return.
     
    Cropman and Tucsonadventurer like this.
  12. Sapper

    Sapper TUG Member

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    My understanding is they only moved unsold units and ROFR units over to the points program. If the unsold units were never in the HRC inventory to rent, then the only reduced inventory to HRC members would be units taken through ROFR. If, however, you are correct that they are taking HRC units in order to bolster the points program at the expense of HRC, then I would agree Hyatt is exercising unethical behavior.
     
  13. lizap

    lizap TUG Member

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    This is my understanding as well, but I'd like to get Kal's perspective.
     
  14. Kal

    Kal TUG Member

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    When Hyatt takes a unit on ROFR, they are looking to sell the unit at their retail price $$$$. Since Hyatt no longer sells units that option is off the table. OR, they are taking the unit to increase the inventory for HPP. Thus, in doing so, they are decreasing the available HRC inventory and indeed doing harm to existing owners.

    For Hyatt's bottom line, if they have a large inventory of HPP units, and there are few if any HPP buyers, Hyatt will be sitting on the sales asset value of the unused HPP inventory. Let's see how many units Hyatt is taking on ROFR and that will tell the story of HPP success.
     
  15. ocjohn

    ocjohn TUG Member

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    Kaanapali
    Sorry to be a newbie - but can anyone explain how this is any different from what we had already? (Quoting their email "
    New Exchange Reservation Option

    We're also pleased to announce a new Club-to-Club Exchange program that expands travel options for Hyatt Residence Club members into Portfolio Program Resorts.

    • Use your Club Points to reserve stays of one night, 30 nights, or any number in between — or post your preferred travel dates to a request list and receive automatic confirmation when your reservation becomes available.

    • Make reservations as early as six months before your requested arrival date (or as late as one day before) at nine Portfolio Program Resorts:"
     
  16. Lingber

    Lingber TUG Member

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    Hyatt Coconut Plantation, Harborside
    I have the same question as ocjohn. Also it says we can now book at 6 months out. We used to book 1 year out. I'm confused.
     
  17. Tucsonadventurer

    Tucsonadventurer TUG Member

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    Hyatt Pinon Pointe, Hyatt Beach House
    Right now we can make stays of 2 3,4 or 7 nights. With portfolio you can reserve 1 night 5 night or 6 night stays. Not worth all the money it costs to upgrade. We bought Ventana on resale and we can reserve any number of nights 8 mos out no extra portfolio price to do it.
     
  18. heathpack

    heathpack Tug Review Crew: Rookie TUG Member

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    I can't see any summary of fees anywhere. There is a new points chart for Pure Points reservations, maybe the "cost" of exchanging into Pure Points is bundled into that. I'll have to really take a hard look.

    I got a little excited because the rules talk about offering you the opportunity to borrow points. Tried to go in and make a three night 2BR Carmel reservation to tack onto a 4 night 2BR existing reservation, hoping it would give me the option to borrow points (I don't have enough right now). Nope. I think they're just referring to the old option to borrow points 60 days out. However, its sees Pure Points has a lot of Carmel inventory, so maybe the reservation I want in mid-March will still be there within 60 days of my trip. We'll see.
     
  19. ocjohn

    ocjohn TUG Member

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    So I've been searching around a bit. Single nights using the Portfolio Program cost as little as 35 - 70 "points". A Diamond Week (2000 points) works out to 286 points per night using Hyatt Residence Club. So if any of us in HRC found a portfolio stay we wanted- does anyone know how we'd convert HRC points to portfolio points, and how they'd convert? It can't be one portfolio point = 1 HRC point??
     
  20. dagger1

    dagger1 TUG Member

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    One of the HRC weeks we own is a 2/2 EOYO Week 15 at HWOR. The new website shows HRPP as 4/9/2020 for use in April of 2021. I called and had to give the (very nice) Hyatt representative my username and password so she could see what I was seeing. After being placed on hold, she confirmed that HRPP for this week is in April 2018 for use in April 2019. She said they have no idea why the new website shows first use in 2021.
    The new website looks like it was created by the same folks who created Wyndham’s new website, lots of wasted space with huge photos. And incorrect weeks info...
     
  21. stover33

    stover33 TUG Member

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    Guess I'm in the minority but I think the new site is terrible. Too many giant pictures, giant fonts, and popups. Very very hard to navigate. Could not for the life of me find the sign-out button. Was about to give up and then I found it. The "user guide" to the new web site is 58 pages long! Techies had to have written it. Seems designed to sell you ("inspire you" in sales-speak) on a vacation instead of allowing you to easily navigate your membership. I don't want or need all the ads for Interval resorts or Hyatt hotels.

    I must admit I do not understand the portfolio program at all or what I am supposed to do if a unit comes up that is a Portfolio unit. Can I reserve it or not? At what cost? Extremely confusing.
     
  22. stover33

    stover33 TUG Member

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    Yes but do you need to upgrade to reserve portfolio units? I don't see anything that says you have to. I suppose this is a temporary "freebie" they are giving HRC members? At any rate the Clubhouse User guide states (p.28):

    "Please be aware that Portfolio Program Exchange reservations will be subject to the Portfolio Program’s
    reservation and cancellation fee policies, including a $60 housekeeping fee payable to the resort upon
    departure."

    But I have no idea what the Portfolio program's reservation and cancellation fee policies are, or how (or if) they differ from HRC fees and policies.
     

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