I was told by II today that there is no 24 hour grace period for ongoing matches. This is completely ridiculous.
Is this right?
Is this right?
After the request is matched, you have 24 hrs to cancel, by calling an agent, and your deposit and request is restored. No penalty.Pardon my ignorance, what is the 24 hour grace period?
When you said "call Hyatt", do you mean that you are calling Hyatt-dedicated II line? Hyatt should not having anything to do with II exchange for a Hyatt exchange.Reviving old thread: I got a match today in II that I rather decline, so I remembered about the 24-hour grace period and called Hyatt, and was told that there is NO 24-hour grace period with Hyatt. The agent refused to do anything. Then I found this thread and I see that the agent may be wrong?
I logged in to my Hyatt II account and went through the motions to set up a new ongoing search, and it clearly says there IS a 24-hour grace period:
Request Confirmation Policy
Note: The system defaults for searching purposes to the Thursday prior to the dates you have entered. You may be confirmed without contact up to 30-days prior to the travel date requested for a Friday, Saturday, or Sunday check-in for any resorts included in your request. You may also be confirmed into any resort or time period requested, regardless of the order in which they are listed, without prior contact. For check-ins on Monday through Thursday, you will be contacted by Interval prior to confirmation. Once the request is confirmed, you have 24 hours to cancel for a full refund. Additionally, if for some reason we are unable to confirm your request, you will receive a full refund for your exchange fee.
I will call Hyatt again tomorrow and try again. I will still be within 24 hours tomorrow.
When you said "call Hyatt", do you mean that you are calling Hyatt-dedicated II line? Hyatt should not having anything to do with II exchange for a Hyatt exchange.
OK, I called back, and they are adamant there is NO 24 hours grace period for Hyatt II exchanges. They did it to me as a "one time exception", but they put a note on my account that they will NOT do it again for me in the future. They are saying the language about 24 hours on the II website does NOT apply to Hyatt. I spoke to multiple agents and supervisors.
Perhaps you need to clarify this with the Mark?
Interval International provides direct email for TUG member support
I have recieved notification today that Interval has created a special email address specifically for TUG members who need direct assistance with II questions/concerns/issues. tugmembers@intervalintl.com feel free to use this email for appropriate situations where perhaps the regular website...tugbbs.com
Thank you for your e-mail. Hyatt Residence Club owners do NOT have a 24 hour cancellation window for Interval International Exchanges at all. Once you are confirmed for an Exchange that confirmation is final and subject to the Cancellation Policy. This policy is the same for Interval International Pending Request, If your request is matched to 1 of the properties you have requested on your request list then that is a Confirmation no 24 hour Cancellation option is available for that confirmation.
Hyatt Residence Club Interval International Accounts Do NOT have a 24 hour cancellation option. All Confirmations are final and subject to the cancellation policy.
Should you have any additional inquiries or concerns, please do not hesitate to contact us.
We look forward to hearing from you
Seems like a policy where once Hyatt confirms the deposit on their side, there is no getting it back? Can you deposit Hyatt points/week into II to use later, or is everything an instant exchange or OGS with undeposited inventory?
Still no excuse for the wrong T&C.
So this is conjecture. I *think* the issue has to do with the confirmation process with Hyatt.I agree with others on here. I am struggling to understand why the 24 hour rule is not available to Hyatt owners.
But when you cancel an exchange, you don't get the relinquished week week/points back? That seems to be an issue. Hyatt doesn't want to deal with what is involved to undo that.They are not final. Hyatt II exchanges can be cancelled just like non-Hyatt II exchanges, the difference is only in fees. Hyatt insists there are no "free" 24-hour grace period, but they will gladly cancel the exchange and keep $209.
But when you cancel an exchange, you don't get the relinquished week week/points back? That seems to be an issue. Hyatt doesn't want to deal with what is involved to undo that.