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Odd Issue With SVV Prime Week (Wrong SOs listed)

Discussion in 'Vistana Signature Experiences (formerly Starwood)' started by dioxide45, Jan 12, 2018.

  1. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    Looking at our account at Vistana.com, I am seeing an odd issue with our 2021 StarOptions as listed when you view the Account Balances. Here is a screen shot. We have a Prime SVV week, the SOs listed for 2019 and 2020 are correct at 81,000. However, for 2021, the SOs indicate only 67,100 which is the amount they would be for a High season week. The 1BR week is still listed correctly, not sure what is up with the 2BR.

    Is this perhaps just a weird glitch? Are any other mandatory or developer 2BR annual Prime owners at SVV seeing the same thing?

    Capture.JPG
     
  2. byeloe

    byeloe TUG Member

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    yes my week 30 2 bedroom is showing the same as yours, but my week 52 is still showing 81000 for all years
     
  3. vacationtime1

    vacationtime1 TUG Member

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    It's a glitch. My 37000 StarOption Kierland unit shows 67100 SO's -- but for 2021 only. The chart is correct for 2019 and 2020 for that unit and for all of my other units.
     
  4. r1lee

    r1lee TUG Member

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    Probably a glitch mine looks goood.
     

    Attached Files:

  5. Bierhund

    Bierhund Guest

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    Ours is the same, except with a 2BR L/O. Looks like High Season SO's have been assigned to a Prime Season VOI in 2021. Certainly hope it's a glich that will be fixed soon!

    upload_2018-1-13_10-5-37.png
     
  6. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    Or at least fixed before 2020. They have a couple of years I suppose...
     
  7. youppi

    youppi TUG Member

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    May be it's a glitch or may be they are announcing that they will change the season of some weeks like they did with some Hyatt weeks in Key West last year.
    Week 30 to 34 at SVV in Orlando are Platinum Season but when we look at the TDI chart (https://www.intervalworld.com/iimedia/images/tdi/2018/TDI-5.jpg) made by II, the TDI of those weeks are equal or lower than weeks 18-22 (Gold Season at SVV).
    Since VSE is owned by the mother of II, may be they will readjust the season based on the data they use to build TDI charts.
     
  8. Panina

    Panina TUG Review Crew: Expert TUG Member

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    Hyatt increased point value of some weeks. No weeks decreased in point value but ultimately their trade value diminished as some weeks required more points to trade into.
     
  9. vacationtime1

    vacationtime1 TUG Member

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    I wondered the same, but the mistake in my account -- increasing the number of StarOptions for a shoulder season small one bedroom unit from 37000 to 67100 -- makes no sense.
     
  10. VacationForever

    VacationForever Tug Review Crew: Rookie TUG Member

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    They will only increase and won't decrease. It is a mistake that they made in 2021 number. I have a SVR unit that comes with 95.7 SOs. It was either last year or the year before that it showed 81K but it corrected on its own several weeks later.
     
  11. r1lee

    r1lee TUG Member

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    No way they will decrease, but it’s just a mistake.
     
  12. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    I don't even think they could easily increase SVV since they already have deeds conveyed to the trust and points assigned to them on the conveyances as well as points sold against those conveyances. The Sheraton Flex kind of ties their hands.
     
  13. VacationForever

    VacationForever Tug Review Crew: Rookie TUG Member

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    They increase the amount allocated to my SVR twice. When SVN was first launched, it offered us to enroll and that it would come with 81K. Years later it went to 90K and then several years later it went to 95.7K.
     
  14. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    Yes, They have done this with several properties. However, that was all before flex. I think they have now tied their hands with any future changes to the amount of SOs allocated to each week because of the flex trusts.
     
  15. canesfan

    canesfan TUG Member

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    Have they though? You aren’t buying a week or a particular sized unit so to speak, are you? Is that written in the paperwork? Aren’t you just buying points? Those points could be for a studio or a 1 bedroom or a 2 bedroom depending on how you wish to use your points?


    Sent from my iPhone using Tapatalk
     
  16. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    You are only buying a set number of points. But on each conveyance that they convey to the trust, they list the number of points assigned to it. If they said it was worth 81,000 points and you buy 81,000 Home Options, you have a deed showing you own 81,000 Home Options. If they increase the requirement for certain weeks without decreasing them for others, then you are short changed. I think it would be legally challenging for them to increase or change the amount of StarOptions for the base VOIs that get conveyed to the new flex trusts. Marriott has a similar system and they haven't made any changes to the number of points for the conveyed intervals in the entire seven year life of the Destination Club.
     
  17. youppi

    youppi TUG Member

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    It's probably a glitch but at Kierland, there is 3 seasons (Gold, Gold Plus and Platinum Plus). 37,000 is Gold Plus and 67,100 is Platinum Plus for a 1 bdrm. So, just a 1 step season change for this resort.
     
  18. youppi

    youppi TUG Member

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    Could they change seasons boundary in a way that the total number of point over a year stay the same (some weeks are promoted to higher season and some weeks are downgraded to lower season) ?
     
  19. youppi

    youppi TUG Member

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    Yes that what happened last year but if they can promote some weeks to an higher seasons, why they couldn't do the inverse too (downgrade some weeks) in the future ?
     
  20. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    Possible, but the seasons are written in to the governing Condo Documents that are recorded for the property. So in order to change those, they would need a vote, need to meet a quorum and perhaps a super majority. It isn't that simple.
     
  21. skibummer

    skibummer TUG Member

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    My 2 Platinum weeks at Sheraton Vistana Villages (Bella section) for a 2 bedroom non-lock off are both showing 67,100 SO for year 2021, but for previous years are correctly showing 81,000 SO. Has anyone spoken to Vistana about this issue. I tried calling today but realized it they had already closed due to the weekend hours. Any updates on this issue?
     
  22. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    I haven't tried calling or contacting them. I figure they have a couple years, I won't bother for a year or so. I hope it will be fixed by then. I can't even use the SOs to make a reservation for over two years.
     
  23. r1lee

    r1lee TUG Member

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    It seems people with multiple svv are experiencing this error. Since I only have 1, it shows correctly.
     
  24. Bierhund

    Bierhund Guest

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    Here's the reply, received this morning.
    upload_2018-1-18_12-55-47.png
     
    dioxide45 likes this.

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