kds4
TUG Member
- Joined
- Jan 6, 2011
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- Resorts Owned
- Marriott Weeks and DC Points
Using Marriott website, I requested points back on my pre cat 6 that would become a post cat 4. I saw a cat 6 cancellation and I have the cat 1-4 certificate. I was given any points back so I called MR customer service. I was told only 10K points would be going back to my account. I was also told it would take 3 to 5 business days. Has anyone else requested this for a 5 night package and if so how many points were returned to your account?
Thanks
I talked about this in a prior post on this thread from Wednesday. Owners who purchased a 5/7 night Travel Package (TP) for the old Category 6, Category 8, or Tier 1-3 properties have a limited time offer to request a 1 category downgrade in exchange for a refund of 30,000 MRPs per TP. If you encounter a CSR who claims there is 'no such thing' or offers you less than the 30k point refund, you need to refer them to "Knowledge Article 5995 in Engage" (which is apparently Marriott's corporate information database) where they can verify the terms of this offer for themselves. However, I have been told that this cannot be done over the phone. It has to be applied for via email https://insiders.marriottrewards.com/blogs/exclusive-news/2018/08/20/travel-packages-update.
I did receive an email in response to my request that there is a technical issue preventing it from being processed and to resubmit in 5-10 business days.