Opinion? First draft letter to II on Mark Delcampo plus opinions on where to send

[Panina]

This is the first draft of my letter that I want to send the higher ups at II on Mark Delcampo. Please let me know if there are any suggestions on revisions or additions.

Also where do you think it should be sent? I am thinking to ask Mark how I can send this to his upper management. This is the corporate address on record.
U.S.A.
World Headquarters

6262 Sunset Drive
Miami, Florida 33143-4843

Post Office Box 431920
Miami, Florida 33243-1920



Here is my draft...

On behalf of myself and other members on the Timeshare User Group (TUG) forum, I am writing to thank your company for supporting our participation with Interval International. Your company’s insight in being directly available to our members makes a huge positive impact to our community, contributing to many of us rejoining Interval International each year.

Your liaison Mark Delcampo is an asset to your company. His knowledge, professionalism and helpfulness exceeds all other contacts that your company provides. Being I worked many years as a manager in a customer service field I know how rare and hard it is to find an employee as good as Mark.

Mark Delcampo is appreciated greatly by TUG Members.

Here are some remarks from TUG Members that are available for your viewing on the TUG website.

Member cali-gal says

“Mark is simply awesome! Every time I had an issue or just a question about my particular circumstances, he called back quickly and I was always very pleased with the outcome. He really knows II in, out and around, and has been an invaluable help to me.

My interactions with Mark are a large part of why I have stayed in II.”


Member TUGBrian says

“It is nice when such a large industry player interacts directly with our little family on such a positive level!”


Member klpca says

“He is remarkably knowledgeable, prompt, courteous, and helpful. In this day and age, it is so unexpected. Mark is one of the main reasons that I remain loyal to Interval International. I have always felt that II is more customer first than their competitors, and having a dedicated TUG rep it is clear example of this.”


Member DannyTS says

“Mark is great, during the summer he resolved quickly a couple of inquiries for me in the most professional manner. They were actually simple matters but they required someone to take a minute and understand the issues. He is a great asset to this forum.”


Member BJRSanDiego says

“Mark is a remarkable resource and is a huge asset for Interval.

I have interacted with him a half dozen times and always find him to be courteous, professional and quite capable in getting problems fixed. I have had nothing but good experiences with him.”


Member hudshut says

“You should use the II customer service reps for most normal transactions. I will ask on TUG before I write to Mark unless I have a rather unusual situation; having said that, he will answer most any question you pose to him. I don't know his exact title, but he is a superb Customer Engagement Specialist.”


Member Mabelp says

“Mark is always extremely courteous, prompt and understanding. He is very knowledgeable in the workings of Interval International. I feel when he has given me answers to general questions on such subjects as EPlus or Late Deposits, his answers are the Bible. I always feel that I am being heard when I communicate with him. I truly trust him.”


Member mdurette says

“Prompt, Efficient and professional service!”


We all hope you will share our comments and recognize Mark Delcampo for the job he does so well.

Thank you for our liason Mark Delcampo.


Tug Member
Panina

 

[magmue]

It might be worth using a few formatting tricks (bolding, italics, etc) to bring the readers' eyes to the phrases within the message you most want them to register.

For example: “He is remarkably knowledgeable, prompt, courteous, and helpful. In this day and age, it is so unexpected. Mark is one of the main reasons that I remain loyal to Interval International. I have always felt that II is more customer first than their competitors, and having a dedicated TUG rep it is clear example of this.”

And FWIW, I cannot comment on Mark or II from personal experience, because I am not an II member. Yet. After spending the last year here on TUG, reading and participating, DH and I now own a total of 7 weeks per year, 3 timeshare and 4 fractional. I have been unimpressed with my exposure to RCI via the HGVC website. I plan on joining Interval International before the end of the year, based on the positive impression I have gotten here on TUG regarding the quality and value received - providing a II liaison like Mark for TUG sounds like a great example of both quality and value.

Feel free to quote me too!

 

[Panina]

It might be worth using a few formatting tricks (bolding, italics, etc) to bring the readers' eyes to the phrases within the message you most want them to register.

For example: “He is remarkably knowledgeable, prompt, courteous, and helpful. In this day and age, it is so unexpected. Mark is one of the main reasons that I remain loyal to Interval International. I have always felt that II is more customer first than their competitors, and having a dedicated TUG rep it is clear example of this.”

And FWIW, I cannot comment on Mark or II from personal experience, because I am not an II member. Yet. After spending the last year here on TUG, reading and participating, DH and I now own a total of 7 weeks per year, 3 timeshare and 4 fractional. I have been unimpressed with my exposure to RCI via the HGVC website. I plan on joining Interval International before the end of the year, based on the positive impression I have gotten here on TUG regarding the quality and value received - providing a II liaison like Mark for TUG sounds like a great example of both quality and value.

Feel free to quote me too!

Good idea, I will use. I wrote this up on my iPad notes. Will pretty it up on my computer. I will also use your quote.

 

[mdurette]

Looks good Panina! Thank you for spearheading this!

I think asking Mark who to send it to is a good idea. Sending it to the corporate address may or may not make it to the person who it should go to, which I would say should be his direct supervisor.

 

[Sugarcubesea]

I love that your doing this and thank you again for doing so. I would agree that asking Mark where to send this to as you would want to send this to his supervisor/ manger / VP to ensure he gets the credit due him

 

[Panina]

I found out where to send. I will send it out Sunday night through email.

Still time to add your quote.

 

[Panina]

Letter was sent.