"Plan Your Vacation Now" Email - However, Not Our Reservation

[TravlinDuo]

Sharing a "breach" of information by MVC (specifically by Ocean Pointe). We sent the following email this morning (4/12/19) to MVCI Customer Care.


"Good morning.


Since I’ve not heard back from a phone call & email placed with Owner Services yesterday, I am sending this email requesting timely and exact explanation/information be provided on the reported issue.


We received a “Plan Your Vacation Now” email from Ocean Pointe; the greeting was addressed to XXXXXX. There is no one at this email address with the name of XXXXX. By clicking on the link in the MVC email, we were able to see XXXXX’s reservation number and her Rewards number. We were also able to access XXXXX’s reservation in the Marriott reservation system, which additionally provided us with her email address. As an added concern, this reservation contains one of OUR phone numbers.


We want a detailed explanation of how the MVC reservation system transmitted someone else’s reservation information to our email address, which allowed us access to that person's reservation, their rewards number and the person’s email address.


Regards,


XXXXX"

 

[Fasttr]

Yikes. MVC IT showing off their stellar skills once again.

 

[davidvel]

Did you have anything to do with this week? ie., did you deposit it to II, turn it in for points? Just curious if this follows prior similar "glitches."

 

[Dean]

Did you have anything to do with this week? ie., did you deposit it to II, turn it in for points? Just curious if this follows prior similar "glitches."

This is likely the case in some way or another. If so, I don't see it as a big deal. I've seen a number of issues with II and RCI combined with timeshares I own along those same lines. I thought it weird but not worth putting any effort into.

 

[Quadmaniac]

This has happened to me a few times that I would get reservation belonging to someone else.

 

[TravlinDuo]

Entirely NOT our owned week, nor a reservation we made, nor an II trade we made.

 

[davidvel]

Entirely NOT our owned week, nor a reservation we made, nor an II trade we made.

Wow, this is more scary than before.

 

[TravlinDuo]

Rec'd the following email yesterday at 4:18pm EST from MVCI Customer Care after forwarding to him the "Plan Your Vacation Now" email.


"Hello XXXXX,

Thank you for the details. I have shared this information with my contacts for review.

Once I have more information, I will gladly follow up with you to provide the details I have received. Thank you for your patience while I advocate on your behalf and request investigation.

Best regards,

Jon Wampler
Customer Care Manager
Customer Care
800-860-9384"

 

[Mr. Vker]

"We like the bottom floor. Close to the dumpster or AC units. Mold is great, maybe some leaky pipes for increased humidity. Parking lot view if possible. I love cars."