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- Jun 1, 2006
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So I received my first maintenance fee bill from WM last month. It included an extra fee that was not explained. Since the Seller was supposed to cover all fees until closing, I paid just the quarterly maintenance fee amount, because I had never used the account.
Today I got a call from WM saying I was past due on that other amount. I called WM back, and asked how I could responsible for a fee that didn't apply to me, since it had to be for something owed by the previous owner? The lady on the phone kept repeating the same sentence over and over, about pro-rated maintenance fees added onto the account in the March statement. I explained I had only just taken over the account two months before, so how could I owe something that was assessed before I was the owner? She said if I was paying maintenance fees monthly, it wouldn't include the fee. But then she said I wasn't eligible to pay monthly unless I had Travelshare, which I don't. So quarterly is the only option for me, unless I want to go on autopay, which I don't.
The conversation went around and around, and I seriously tried to understand what she was saying the fee was for, but I still don't get it. She said the March maintenance fee every year includes this pro-rated maintenance fee, but the maintenance fee is the same for each quarter of the year. (What???) At the end of it all, I went ahead and paid the amount, it was just a few dollars, but I still have no idea what I was paying for.
Can anyone explain it to me? What is this all about? I feel really dense.
Dave
Today I got a call from WM saying I was past due on that other amount. I called WM back, and asked how I could responsible for a fee that didn't apply to me, since it had to be for something owed by the previous owner? The lady on the phone kept repeating the same sentence over and over, about pro-rated maintenance fees added onto the account in the March statement. I explained I had only just taken over the account two months before, so how could I owe something that was assessed before I was the owner? She said if I was paying maintenance fees monthly, it wouldn't include the fee. But then she said I wasn't eligible to pay monthly unless I had Travelshare, which I don't. So quarterly is the only option for me, unless I want to go on autopay, which I don't.
The conversation went around and around, and I seriously tried to understand what she was saying the fee was for, but I still don't get it. She said the March maintenance fee every year includes this pro-rated maintenance fee, but the maintenance fee is the same for each quarter of the year. (What???) At the end of it all, I went ahead and paid the amount, it was just a few dollars, but I still have no idea what I was paying for.
Can anyone explain it to me? What is this all about? I feel really dense.
Dave
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