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rescinding bluegreen!

Discussion in 'Bluegreen Vacations' started by ppdaazn23, Feb 27, 2018.

  1. bluegreentexas

    bluegreentexas Guest

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    I am so happy to find the thread of Tugbbs after I fell to buy the bluegreen package in Texas on Dec 2 2018. I immediately sent a certified letter with all the materials in the box on Dec 3 which was shown by USPS delivered on Dec 7 2018. Now it has been over 30 days and I have been tracking my credit card (I paid in full use credit card) for refund and so far no luck yet. Should I be worried (I know it's 45 days that they have for the refund)? I have not called or emailed them as advised here. Should I call my credit card company and inform them the rescission and dispute the charge (I am not sure if the Chase CC will dispute now). It's quite a large charge on the card and I really hope Bluegreen will refund me soon.. Thank you for any advice!
     
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  2. Passepartout

    Passepartout TUG Review Crew: Veteran TUG Member

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    I think I would call the Customer Service phone number on the card and discuss this with them. Just because it's been plenty long enough to find out if a refund is in the works. You might also ask them about disputing the charge. Can't hurt. Might help.

    Jim
     
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  3. bluegreentexas

    bluegreentexas Guest

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    Thank you for the sugfesugge! I will do just that. So at this time still no need to contact bluegreen? Just checked cc still no refund. 34 days now and countjng.
     
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  4. bluegreentexas

    bluegreentexas Guest

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    I called the CC customer service number and they said they can start the dispute if I want to. I decided to give it another a few days since the official 45 days would be around Jan 22. Then today when I tried to use the owner # (provided in an email about 10 days after the purchase) to register for access. When I type my social and phone # to look up for my owner # it says the account can't be found.. Does this mean on bluegreen's end mine is already cancelled and just waiting for the refund to go through? I do not want to dispute if that is the case as that will delay the refund for sure once the official dispute starts..Any advice? Thanks!!
     
  5. Sikha

    Sikha Guest

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    Can some one please help me the address to sent the cancel letter and the process how to send?
     
  6. nuwermj

    nuwermj TUG Member

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    Send the notice of cancellation through the US Postal Service using citified mail, with return receipt. This proves you sent it and informs you of the delivery. The address is:

    Bluegreen Vacations
    4960 Conference Way North
    Suite 100
    Boca Raton, FL 33431
     
  7. bgsorry

    bgsorry Guest

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    WOW - I feel a lot better after finding this forum.
    We purchased BG on Fri. May 17 in Tenn. That state has 10 day cancellation policy and we are going to do that as soon as possible. My biggest concern is what to send. They gave me at least 30 pages of documents. I've seen that you should return a COPY of signed contract - not really sure which of these are actually the contract. I think the one I need is titled "Closing Settlement Statement". This actually shows purchase price and has both of our signatures.We also received the BG hardbound book of their resorts, RCI resort book, Charter Certificate, Bonus Points Certificate. Do we send all this back in a box with the letter inside?

    Sorry for the supidity here, but pretty nervous about this whole ordeal.

    One other thing they talked us into was opening a Barclay - Master card which we charged the entire purchase on.

    Thanks in advance for your assistance.
     
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  8. Passepartout

    Passepartout TUG Review Crew: Veteran TUG Member

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    Just send the letter. USPS Certified w/return receipt (so you get notified when it's delivered). That page with the signatures will do fine. (a copy, not the original) Add the line. 'Promotional materials to be returned under separate cover', then send their junk back by cheapest means. Don't cancel the credit card until the refund is credited to it.

    Welcome to TUG.

    Jim
     
  9. bgsorry

    bgsorry Guest

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    Thanks.
    Will be hitting the Post Office tomorrow.
     
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  10. bradski

    bradski Guest

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    Y'all are seriously awesome. Just bought on Saturday in Myrtle Beach. I saw the rescind instructions and questioned the QA person as we were signing things. She was very nice and confirmed that that was what we needed to do to rescind. Honestly, I probably wouldn't have signed up if there wasn't a way out quickly. I just wanted to talk it over more with my wife once we were alone and away from the atmosphere of the preview center. It doesn't sound like a bad program at all, if you can use it the right way. We're not in a place right now where we can do that though, so bubye bluegreen. We'll be sending our letter tomorrow. Thanks especially for the letter template.

    Brad
     
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  11. Pilgrim424

    Pilgrim424 Guest

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    When you are rescinding, do you just sent the letter or do you send everything we signed in the packet back? We bought 5/25/19 and will send the letter out tomorrow FLa. We bought at South Mountain, NH Would it be better to drive to South Mountain and hand deliver?
     
  12. tschwa2

    tschwa2 Tug Review Crew: Rookie TUG Member

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    You can send just the letter certified and then mention in the letter that upon request you can send the other materials that were given. Technically they can withhold the cost of those materials but there isn't a deadline when you have to send them back by and you can use a less expensive method to send those back as well. The important part is the rescission letter with proof of mailing.
     
  13. Passepartout

    Passepartout TUG Review Crew: Veteran TUG Member

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    We DO NOT recommend returning to the sales room- or answering the phone if they call. All that can accomplish is them having another crack at you to change your mind. Plus, rescissions are usually not processed at the resort, but at a corporate business office somewhere else.

    Send them a letter, USPS Certified. That's the best way, unless your contract says something else.

    Jim
     
  14. Pilgrim424

    Pilgrim424 Guest

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    Just got back from sending them the letter by certified mail. According to NH law, I have to call them to give them notice that I will be cancelling. The woman was very polite. They want the rest of the paperwork and books back but said I could send it separately.

    Feel good about cancelling, like I dodge a bullet. Glad I found this site.

    Bruce
     
  15. CV123

    CV123 Guest

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    I have a question. I sent the rescission letter to the address specified in the paperwork. I got an email stating that they are refunding the $49. But no mention of the refund of the rest of the money- down payment of $1,254. Will they be refunding the rest of the money? I am really stressed out right now.
     
  16. TUGBrian

    TUGBrian Administrator

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    yes, they are obligated to refund 100% of what you have paid when you rescind in time.
     
  17. pedro47

    pedro47 TUG Review Crew: Expert TUG Member

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    Did you used a credit card? Suggestion, please contact your credit card holder ASAP about your lack of refund credited to your credit card account.
    Good luck.
     
  18. CV123

    CV123 Guest

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    I sent the letter within 4days of signing the contract via UPS-overnight. BG's email does not mention that contract was cancelled.
     
  19. CV123

    CV123 Guest

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    Yes I used a credit card. I will contact my credit card company, thank you.
     
  20. Marivel

    Marivel Guest

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    Any updates? I also sent the rescission letter and got an email stating they were refunding the $49 but nothing said about the down payment of $1,254...have you heard anything else?
     

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