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Resort Credits: Good use for leftover & restricted Staroptions

Discussion in 'Vistana Signature Experiences (formerly Starwood)' started by DeniseM, Oct 9, 2019.

  1. DeniseM

    DeniseM Moderator

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    Hopefully, this isn't old news: A Vistana phone Rep. told me about a new program for Resort Credits that I was not aware of.

    When you have leftover Staroptions (even if they are restricted) you can use them for a resort credit at the resort where you have a reservation in your name:

    Minumum number of Staroptions required = 9,000

    9,000 Staroptions = $110 in resort credits.

    You can "buy" additional credits in increments of 9,000 Staroptions.

    Not all Vistana resorts are included, but all of the Maui resorts are included in this program.

    The credits have to be assigned to a specific reservation that you have in your name.

    You cannot assign the credits to a reservation in someone elses name.

    Once you have assigned the credits to a reservation, the only way to reverse it is to cancel the reservation.

    The resort credit can be used for most things at participating Vistana resorts that you can charge to your room, including alcoholic beverages.

    Example: Let's say you have 5,000 restricted Staroptions leftover in 2019, and 4,000 banked Staroptions in 2020 - you can combine them and apply the 9,000 Staroptions to a $110 resort credit to a reservation in your name in 2019 or 2020.
     
    Last edited: Oct 9, 2019
  2. goaliedave

    goaliedave Guest

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    great post! thx for the info

    Sent from my SM-J327W using Tapatalk
     
  3. cyntravel

    cyntravel TUG Member

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    I have a question. If your SO expire at the end of Dec can you use the credit for next year's reservation?
     
  4. VacationForever

    VacationForever Tug Review Crew: Rookie TUG Member

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  5. DeniseM

    DeniseM Moderator

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    Yes - see my example:

    Example: Let's say you have 5,000 restricted Staroptions leftover in 2019, and 4,000 banked Staroptions in 2020 - you can combine them and apply the 9,000 Staroptions to a $110 resort credit to a reservation in your name in 2019 or 2020.
     
    goaliedave and controller1 like this.
  6. DeniseM

    DeniseM Moderator

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    Sorry - I completely missed that other thread - I think I was on vacation. Oh well, at least now we have a summary of the program. However, my post was based on the info that I got from one Phone Rep, so I can't guarantee the details.

    *There were a lot of questions/comments in the other thread about this being a poor use of Staroptions, and yes, I agree, that using your Staroptions for reservations is a much better option. But if you have leftover and/or restricted Staroptions that you can't use and that will expire, this is a very good way to use them.
     
    Last edited: Oct 9, 2019
  7. VacationForever

    VacationForever Tug Review Crew: Rookie TUG Member

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    Are moderators allowed to go vacation?! :D:p
     
    klpca likes this.
  8. DeniseM

    DeniseM Moderator

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    I'm on vacation about 2 weeks a month... But at the time of the original thread, I was camping with poor internet access, so I never saw it before today.
     
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  9. controller1

    controller1 TUG Member

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    So, if the StarOptions are assigned to a specific reservation I assume this assignment must be done prior to arrival? Does anyone know the real mechanics of this?
     
  10. DeniseM

    DeniseM Moderator

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    Yes, you have to call owner services, tell them how many credits you want to "buy", and tell them which Staroptions to use. Then the credit will be attached to your reservation, and Vistana will email you a receipt.

    *This would be an important thing to verify with the resort front desk by either calling before check-in or at check-in. You don't want to be checking out and then find out that Owner Services never sent the credit to the resort.
     
    goaliedave and controller1 like this.
  11. controller1

    controller1 TUG Member

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    Thanks for walking through this. Your explanation is much clearer than what I've previously read about this.
     
    goaliedave likes this.
  12. bizaro86

    bizaro86 TUG Member

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    I have always assumed being on vacation at least 25% of the time was a requirement to become a Tug moderator.
     
  13. DannyTS

    DannyTS TUG Member

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    All Hawaii and Orlando resorts. Does anyone know based on what these locations were chosen?
     
  14. Sugarcubesea

    Sugarcubesea TUG Member

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    Denise: thanks, I purchased a WKV-Scottsdale for star options back in July. Good to know I can use them for this purpose.
     
  15. needvaca

    needvaca TUG Member

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    I just called Vistana today to purchase some resort credits for my upcoming reservations and the rep told me I could not, because:
    RESALE PURCHASES ARE NOT ELIGIBLE FOR RESORT CREDITS, ONLY DEVELOPER PURCHASES.

    She said I could only use the Staroptions coming from my original developer purchased unit, but not the Staroptions from my other resale purchased villas. I asked her to check with a manager on this. She did. He confirmed.
    What a bummer. I already made a "home resort" reservation with my developer purchase, so I am out of luck.
     
  16. Snowonbeach

    Snowonbeach TUG Member

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    I spoke with Vistana today. I have StarOptions left from 2019 and I missed the deadline for banking. (A first for me and it won't happen again.) I brought up resort credits. He was surprised I knew about them and said it was a trial at Orlando and Hawaii. He thinks it will be rolled out for all resorts before the end of the year. Told me to call back at least two days before our bookings to see if we can use leftover Staroptions for resort credits. We have Harborside booked for December and the resort credits could be useful. Will let you know.
     
  17. NNerland

    NNerland TUG Member

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    Thank you for sharing again. This is a great option.
    With St John you can actually get more out of your options than you paid, which is nice to clean up old balances; especially with fixed weeks.
    With FlexProgram or "Points" programs you can convert some residual balances to Marriott Points, which is nice to squeeze out what you can; but this may actually be more useful.
    Nice to have another option to clean things up in a given year once you have your reservations taken care of -

    Hope to use with our St John January Trip where we had lots of last minute moving parts.
     
  18. jabberwocky

    jabberwocky TUG Member

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    So use of a resort credit means they are giving a value of $0.012 / SO in resort credit.

    This essentially is breakeven for the MF's on our SVR week ($0.0117/SO). It's actually a pretty good deal on our SDO Plat week (MF's work out to $0.008/SO).
     
  19. needvaca

    needvaca TUG Member

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    Did you all buy developer?
    because Vistana told me yesterday you can't buy resort credits with resale staroptions.
    If anyone confirms this one way or the other, please let us know.
     
  20. DeniseM

    DeniseM Moderator

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    This is what I would do: Sign onto your Vistana Acct and use the message function to ask a very clear question in writing. I have found that they are the most accurate when they have to respond in writing. Make the question as short and concise as possible.

    Something like: Can I use the Staroptions from my XYZ deed to buy Resort Credit for my reservation #123456?

    AND - send the same question to: Suzanne Clark, Vice President Owner Services at Vistana Signature Experiences:

    Vistana Email: suzanne.clark@vistana.com

    Then compare the answers.
     
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  21. controller1

    controller1 TUG Member

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    Just to be on the safe side . . . prior to comparing the answers please ensure all guns are locked up! ;)
     
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  22. jabberwocky

    jabberwocky TUG Member

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    We have two developer (SVR and WFlex), a retro SDO (probably counts as developer) and a resale WKORV-N OF.

    All have SO’s but apparently some SO’s are more equal than others.
     
  23. jabberwocky

    jabberwocky TUG Member

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    Looking at the MVC forum I see that MVC owners are being given a $110 credit for 325 DP.

    I wonder if this could give an indication as to how Marriott is weighing the relative value of SO's and DP.

    If my math is correct, this implies that 9000 SO's = 325 DP or 1 DP = 27.7 SO's.

    This would give the value of around 5350 DP for a 2 BR WKORV OV or IV unit, 6400 for an Hawaii 2 BR OF week. An 81,000 2BR Orlando week would be around 2925.

    This would be advantageous for owners of platinum desert weeks as their weeks would be valued more highly than similar MVC properties (not surprising as this is the current situation in SVN) and about a wash for those with Orlando weeks when you compare to the DP chart. Hawaii owners will have little incentive to join or trade with the new currency if these rates hold at this conversion rate as you could not trade into MOC for anything close to what you have just up the beach.
     
  24. duke

    duke TUG Member

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    Can someone do a calculation on what is the better deal: Use StarOptions or Marriott Points to pay Resort charges? For example: WPORV has 148,100 SO and 258,000 Marriott Points if converted. (actually 10% more if 5*Elite). What is better deal to use? At each resort? I forgot the conversion rate for Marriott Points to cash to pay resort charges.
     
  25. NNerland

    NNerland TUG Member

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    Everything is case by case. There is no BLACK AND WHITE.
    You can calculate your value of the StarOption - 9000 to $100. In Hawaii, less value than St John (Bay Vista) for example. Every resort has its dues and they are not apples to apples. So that is 1st when it comes to figuring out if 9000 to $110 is a good deal for you.
    As for conversion to Hotel Points - again that varies by resort, season, etc. It is also greatly influenced by how you redeem those points. It is like Airline Miles and the value depends on redemption value, first class, etc. You don't know what you got for value when comparing until you book and see redemption values.

    Hope at least the math helps - I love finding values and maximizing the points. I hope this helps you.

    Right now this is only available in Orlando and Hawaii - I hope it comes to St John by the time we go in January. Would be a nice way to clean up some odd lots and have free drinks and food.
     

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