- Joined
- Jun 6, 2005
- Messages
- 32,048
- Reaction score
- 9,102
- Points
- 1,049
- Location
- The Centennial State
- Resorts Owned
- Wyndham Founder; Disney OKW & SSR; Marriott's Willow Ridge and Shadow Ridge,Grand Chateau; Val Chatelle; Hono Koa OF (3); SBR(LOTS), SDO a few; Grand Palms(selling); WKORV-OF ,Westin Desert Willow.
I got an email from SFX weeks back, one particular person I work with often. This is the email I received:
Good Morning Mr. and Mrs._______,
I hope you had a wonderful weekend! I have been reviewing your requests, and note you have placed many peak high season requests during the spring break period, and one in prime high season Hawaii, but you only have enough trading power from one of your remaining deposits 8/27 Peacock suites.
All of your other deposits are in lower demanded seasons, and as with all exchange companies, there are trading power rules set for fairness, which includes trading for the same season that you deposited. The exception to the rule is 60 days or less in advance, then seasonality becomes open.
Our goal is to send you on great vacations, and with your best interests in mind, we respectfully suggest adjusting a number of your requests to the season that you deposited, which in most cases is the shoulder-season. With these requests being properly placed, it may increase your chances for fulfillment.
Please feel free to reach out to me with any questions you may have.
Thank you, ______
So I just answered that I am sure most of my weeks were in high demand season when deposited. I sent this in answer to this email.
Now I am looking at the demand calendar for 2019 deposits (I have ten still with SFX, so I am not really thinking of depositing), and I see that five of my ten deposits STILL SHOW AS HIGHEST DEMAND, so it's not like they changed the demand calendar recently, making my old deposits look like they are low season.
They have three seasons, high, shoulder and low demand. My other deposits are shoulder, which is okay because I will try to get something with those, but I don't like being told I only have shoulder season weeks.
Let this be a warning to all of you thinking of using SFX. Their demand calendar is not really to be believed. I know I will hear from a few people who love SFX, but I am telling you, ten deposits still waiting for matches DO NOT LIE.
Also, for a recent exchange I was told I couldn't change the guest name. I somewhat understand. It's Sheraton, and because it's a Sheraton, the owner will have to make a second call to change the name. Well, it's my friend who is checking in, so I will maybe give her my credit card, so she can check us in the day before we arrive. We are going to a wedding for a mutual friend. I maybe can call Vistana and ask them to put it into our friend's name. We own at the same resort, so maybe?
Good Morning Mr. and Mrs._______,
I hope you had a wonderful weekend! I have been reviewing your requests, and note you have placed many peak high season requests during the spring break period, and one in prime high season Hawaii, but you only have enough trading power from one of your remaining deposits 8/27 Peacock suites.
All of your other deposits are in lower demanded seasons, and as with all exchange companies, there are trading power rules set for fairness, which includes trading for the same season that you deposited. The exception to the rule is 60 days or less in advance, then seasonality becomes open.
Our goal is to send you on great vacations, and with your best interests in mind, we respectfully suggest adjusting a number of your requests to the season that you deposited, which in most cases is the shoulder-season. With these requests being properly placed, it may increase your chances for fulfillment.
Please feel free to reach out to me with any questions you may have.
Thank you, ______
So I just answered that I am sure most of my weeks were in high demand season when deposited. I sent this in answer to this email.
Now I am looking at the demand calendar for 2019 deposits (I have ten still with SFX, so I am not really thinking of depositing), and I see that five of my ten deposits STILL SHOW AS HIGHEST DEMAND, so it's not like they changed the demand calendar recently, making my old deposits look like they are low season.
They have three seasons, high, shoulder and low demand. My other deposits are shoulder, which is okay because I will try to get something with those, but I don't like being told I only have shoulder season weeks.
Let this be a warning to all of you thinking of using SFX. Their demand calendar is not really to be believed. I know I will hear from a few people who love SFX, but I am telling you, ten deposits still waiting for matches DO NOT LIE.
Also, for a recent exchange I was told I couldn't change the guest name. I somewhat understand. It's Sheraton, and because it's a Sheraton, the owner will have to make a second call to change the name. Well, it's my friend who is checking in, so I will maybe give her my credit card, so she can check us in the day before we arrive. We are going to a wedding for a mutual friend. I maybe can call Vistana and ask them to put it into our friend's name. We own at the same resort, so maybe?
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