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Sheraton Desert Oasis Reservations

Discussion in 'Vistana Signature Experiences (formerly Starwood)' started by hintok, Mar 15, 2019 at 12:12 AM.

  1. hintok

    hintok TUG Member

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    Location:
    Napa, California
    Resorts Owned:
    Sheraton Desert Oasis
    Westin Mission Hills
    WorldMark 26,000 credits
    Gandview at Las Vegas RCI Points 488,000
    I have been trying to make a reservation at SDO at the 365 day mark for Spring Training 2020. I get this message:

    "An eligible ownership week is required to complete this reservation. For additional assistance planning your next vacation, please call Owner Services."

    I called owner services when I got this message last weekend and she said there is nothing wrong with my account. Has anyone else gotten this message when trying to make a reservation? Anyone know how to fix it? I own 4 two bedroom lock offs for weeks 1-52. Thanks
     
  2. tschwa2

    tschwa2 Tug Review Crew: Rookie TUG Member

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    A few in SC, VA and FL, a single resort in NC, MD, PA, NY, UT, ME, WI, and TN plus Jamaica and the Bahamas
    Does leap year day make a difference? Did you check the day before to see if that works? So today booking for 3/13 or 3/14?
     
  3. hintok

    hintok TUG Member

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    Westin Mission Hills
    WorldMark 26,000 credits
    Gandview at Las Vegas RCI Points 488,000
    No I was booking from their calendar.
     
  4. VacationForever

    VacationForever Tug Review Crew: Rookie TUG Member

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    Asking the obvious... When is the first use year? Have you successfully used the online system booked in the past? Are you sure you clicked on SDO when booking? It is not obvious but sometimes when I tried to do a home reservation, I "accidentally" use SOs to book and of course I am not able to book at 12 months.
     
  5. hintok

    hintok TUG Member

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    Sheraton Desert Oasis
    Westin Mission Hills
    WorldMark 26,000 credits
    Gandview at Las Vegas RCI Points 488,000
    Yes they are annual use years and I paid the MF in Jan. I have been able to book over the last 4-5 years on line. It does as you say let me book with SOs from my Westin resort, but says it is too early due to being at 12 months. I talked to a friend and we tried to book a Jan week and I did not get the message. We came to the conclusion that it must be due to all units being booked at 5 minutes after midnight EST.
     
  6. hintok

    hintok TUG Member

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    Westin Mission Hills
    WorldMark 26,000 credits
    Gandview at Las Vegas RCI Points 488,000
    Has anyone been able to book a SDO spring training week for 2020 using a 1-52 unit?
     
  7. poleary2000

    poleary2000 TUG Member

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    My issue is that the the calendar says there is availability, the online reservation won't show me any availability for any week of next year, and when I call it's been a busy signal for 4 days.
     
  8. poleary2000

    poleary2000 TUG Member

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    I was finally able to find something available in January, so I attempted to book it just to see if it would go through. The site will no longer let me use my 2 BR lockout to book 2 - 1 BR units. Of course, owner services still has a busy signal.
     
  9. bizaro86

    bizaro86 TUG Member

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    I usually either rent or II trade mine, so I always start trying to reserve the first week of spring training until I get something. This year I was able to get the first week (Feb 29 check-in) without issue, so I haven't tried since.

    When I go to check now on available weeks, I get a "you need an eligible week" message. But I don't have any unbooked SDO to use, so the message is correct for me...
     
  10. hintok

    hintok TUG Member

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    Westin Mission Hills
    WorldMark 26,000 credits
    Gandview at Las Vegas RCI Points 488,000
    A SDO reseller told me to not login prior to 12 am EST or it will not go through. Maybe I should try to log in a minute earlier next week. I use the time on my iPhone.
     
  11. schenriq

    schenriq TUG Review Crew: Rookie TUG Member

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    WEEKS in: KBV (Pahio O/F), IPV, SBP, SDO. POINTS: Wyndham UDIs.
    I logged in 3/13/2019 at around 8:45 pdt. Of course, DW called about being stuck somewhere so I wasn't able to confirm something (for a 3/14/2020 1BR premium) until about 9:20 pdt. We own a true Plat. week if that makes a difference.
     
  12. hintok

    hintok TUG Member

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    WorldMark 26,000 credits
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    [QUOTE="schenriq, post: 2259021, member: 68535" We own a true Plat. week if that makes a difference.[/QUOTE]

    That makes a big difference. Mine are the next level down, Gold Plus, I think. Did you log in prior to 9 pm and was confirmed at 9:20?
     
  13. schenriq

    schenriq TUG Review Crew: Rookie TUG Member

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    WEEKS in: KBV (Pahio O/F), IPV, SBP, SDO. POINTS: Wyndham UDIs.
    Logged-in prior to 9pm PDT, yes. I was away from keyboard until about a quarter past and finally confirmed something at around 9:20pm pdt.
     
  14. hintok

    hintok TUG Member

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    WorldMark 26,000 credits
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    Thanks. I will log in earlier next week.
     
  15. DeniseM

    DeniseM Moderator

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    That's not quite it:

    If you log in before 12:00 and then run some searches which you are waiting for 12:00 to roll around, Vistana's reservation system has to back those searches out BEFORE it will enter your new search at midnight. So the best practice is to log out before midnight, and then log back in 2-3 minutes before midnight, but don't run any searches until midnight.
     
  16. hintok

    hintok TUG Member

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    Location:
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    Resorts Owned:
    Sheraton Desert Oasis
    Westin Mission Hills
    WorldMark 26,000 credits
    Gandview at Las Vegas RCI Points 488,000
    Thanks Denise. I will try this.
     

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