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Sticky - Interval provides direct email for TUG member support

Discussion in 'Exchanging Timeshares' started by TUGBrian, Aug 27, 2013.

  1. TUGBrian

    TUGBrian Administrator

    Joined:
    Mar 24, 2006
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    Location:
    Florida
    very pleased to hear that II is still monitoring this email address with someone who seems to genuinely help our members!
     
  2. momeason

    momeason TUG Review Crew: Veteran TUG Member

    Joined:
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    Location:
    Hubert, NC ( waterfront -Camp Lejuene)
    I sent an email last night because I had issues with the involuntary cancellation process (due to the hurricanes) and a lack of full disclosure and good communication from the Interval customer service representatives. I sent a detailed email to

    tugmembers@intervalintl.com

    (feel free to use this email address for appropriate situations where perhaps the regular website or phone number is not getting you the information you need.)

    One supervisor level representative, Mark, monitors the email address on weekdays. Mark called me this morning and extended an acceptable olive branch. Mark genuinely listens to your perceptions of the inadequacies in the process or of the system and has the authority to offer a resolution in many cases.

    Kudos to Interval for providing this valuable resource to TUG members.
     
    Sunshine10 and taterhed like this.
  3. seema

    seema TUG Member

    Joined:
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    Location:
    Ottawa, Canada
    I have found this email address - which I just learned about only 24 hours ago - very useful. Connected with Mark.

    Will elaborate later.
     

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