applepie
TUG Member
- Joined
- Jan 15, 2019
- Messages
- 53
- Reaction score
- 15
- Points
- 69
- Location
- Placerville, CA
- Resorts Owned
- Diamond Resorts US Collection
As many have seen recently, I purchased 30K points -- had an initial 7,500 points for 10 years deal and then bought 22,500 more to bring me up to 30K. When I got home, I realized that I was crazy to spend a total of $90K on points, and TugBBS urged me to rescind. I cancelled my 30K points purchase. I was told I would get a full refund. Sales called and offered me the 7,500 points for $15.5K with closing costs, and I verbally told them yes, but TugBBS members urged me not to sign.
Diamond mailed me documents that I needed to sign, notarize and send back. I decided to just not sign and did not let them know.
I noticed that Diamond refunded $4K of the initial down payment to one of my credit cards and thought the matter was closed. I had ordered the Diamond Barclay MasterCard to finance the rest of my down payment from the original purchase. I planned to close the card as soon as I received the statement. I had expected a full refund to that card, and the matter would be completely dropped.
I don't think I fully paid attention to the salesperson. She had advised that I had charged $16,500, and that this new purchase would be $15,500. They would just put the $15,500 balance on that credit card. Assumed that they would fully refund the $16,500 and then once they received the signed paperwork, they would just charge me $15,500 to that credit card.
Nobody was more surprised than me to get an email bill from Barclay telling me I had a payment of $154 due. In a panic, I contacted Barclay thinking that I had to let them know that I was disputing within 30 days of the charge. The charge was made on 1/12, and it was 2/13 yesterday. Luckily, the dispute resolution person told me that I actually had 60 days from the statement date and that I would receive a paper statement in the mail. She did confirm that there was an initial $16,500 and then $1,000 was just reversed on it.
I emailed the sales folks and let them know that they needed to cancel this. They responded an hour later and told me that my cancellation would be processed within 2 weeks. It's strange that they have to process a cancellation based upon a verbal and a contract that I never signed. At least they seem very responsive.
The problem may have been my misunderstanding here, but please be aware that this may happen to somebody else. I believe I will still send the dispute information as a just in case. I am confident that I will be refunded and close the card, but what a hassle.
Diamond mailed me documents that I needed to sign, notarize and send back. I decided to just not sign and did not let them know.
I noticed that Diamond refunded $4K of the initial down payment to one of my credit cards and thought the matter was closed. I had ordered the Diamond Barclay MasterCard to finance the rest of my down payment from the original purchase. I planned to close the card as soon as I received the statement. I had expected a full refund to that card, and the matter would be completely dropped.
I don't think I fully paid attention to the salesperson. She had advised that I had charged $16,500, and that this new purchase would be $15,500. They would just put the $15,500 balance on that credit card. Assumed that they would fully refund the $16,500 and then once they received the signed paperwork, they would just charge me $15,500 to that credit card.
Nobody was more surprised than me to get an email bill from Barclay telling me I had a payment of $154 due. In a panic, I contacted Barclay thinking that I had to let them know that I was disputing within 30 days of the charge. The charge was made on 1/12, and it was 2/13 yesterday. Luckily, the dispute resolution person told me that I actually had 60 days from the statement date and that I would receive a paper statement in the mail. She did confirm that there was an initial $16,500 and then $1,000 was just reversed on it.
I emailed the sales folks and let them know that they needed to cancel this. They responded an hour later and told me that my cancellation would be processed within 2 weeks. It's strange that they have to process a cancellation based upon a verbal and a contract that I never signed. At least they seem very responsive.
The problem may have been my misunderstanding here, but please be aware that this may happen to somebody else. I believe I will still send the dispute information as a just in case. I am confident that I will be refunded and close the card, but what a hassle.