- Joined
- Jul 17, 2014
- Messages
- 1,880
- Reaction score
- 654
- Points
- 224
- Location
- Tucson
- Resorts Owned
- Hyatt Pinon Pointe, Hyatt Beach House, Westin Kierland
We called in to reserve 3 wait list reservations indicating we wanted all 3 of them to come through and did not want to cancel if 1 request came in. We were assured repeatedly by the rep. it was done that way. The new online site did not seem to have a way for us to reserve that way so we called in. We got one of our requests and none of the others. When I looked online yesterday, one of our other requests was on the site. Luckily we were able to grab it . I can't believe that the rep. who answers the phone is so inexperienced. Usually we have had good luck with Hyatt reps. This one was rude and pretended to know everything. I would have hung up and tried again but the wait was so long.
Just a warning to be careful when doing wait list. Should there be a separate reservation number for each week you are reserving?
Just a warning to be careful when doing wait list. Should there be a separate reservation number for each week you are reserving?