My first week at Nanea complete, though I had previously visited several times since the opening. A few observations:
1. The 2-bed unit was quite nice, with superior living room furniture as compared to WKORV (IMO). I especially liked the chair, and the full size coffee table with the soft ottomans beneath.
2. The TV is at a much better height in the living room. This is not important, but nice to see...especially compared to the absurdity of many resorts installing it above a fireplace or higher up (such as WDW and countless Marriott resorts).
3. The kitchen, as reported numerous times, is lacking counter space. We dealt with it just fine, but used the table as prep area. I did enjoy the more openness of the room without the dedicated kitchen space.
4. The second bathroom has a tub/shower combo, which I thought unfortunate. WKORV is much better in this regard, with a separate shower and tub.
5. I disliked the entrance door directly on the hallway, as we could hear conversations of those who passed by the unit, doors closing, etc...similar to many hotels and unlike WKORV.
6. We heard there is a current labor shortage on Maui. I hope this explains some of the subpar service we received at the resort, while at other times it was excellent. Two times we received attitude and indifference from the hostess at the restaurant (and it was from two different people), once to the point that my friend and I were uncomfortable so we left and ate elsewhere (and we had a free breakfast coupon!). Then, we had issues with the wait staff understanding the free breakfast coupons we received, and one day no problem and the next an argument about it. I did have a great conversation with the chef and two (three?) of the management, all of whom were excellent, understanding and gave the impression that the resort is well run. Unfortunately, that impression didn’t pass down to the staff.
7. The shuttle beeping. Oh, the beeping! So stupid, so silly, so PREDICTABLE, and yet it’s been 1.5 years since they opened and they haven’t done anything about the problem yet.
8. The pool area feels cramped as compared to the others. Many rows of chairs in confined areas with limited room for walking. Complete indifference of families respecting the adult spa and allowing their kids in, as expected.
9. Lots of wasted space, not dissimilar to WKORV-N.
10. The parking lot requires a key card for entry. It’s far from many rooms.
I would return on another II exchange if the others aren’t available but will not use SOs for a stay here. As I posted earlier, I enjoy WKORV and WKORV-N more.
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