The automatic upgrades system seems to work for some and not others. I’m not talking about people who are expecting to be upgraded from a studio to a four bedroom presidential. Im referring to people who booked one bedroom deluxe and see two bed deluxes available. When they rebook, it allows them to upgrade to said two bed deluxe. It might be a problem with certain resorts, and not a system wide thing, but it would be nice if they could but more priority on fixing it. Obviously the sales people could use some training on ethics, but I’m guessing since some resorts have pushy sales guys, while others do not, the problem is at the local level. Still, Wyndham is responsible for all the sales people. They should be required to be audio taped. That might be a losing battle though. When you look at the Facebook groups, whenever someone asks what the best things about Wyndham are, there are always people who complain about the sales people. They are a big problem and a black mark in the Wyndham product. Anyhoo, maybe they can improve some of the VIP benefits? Those are what I would ask you to bring to the VP. Probably already heard this before though.