What does this mean ?
Dear Valued Owner:
As you know, our resorts located in Pompano Beach, Florida, sustained serious damage resulting from Hurricane Irma. Our contractors have encountered some unexpected delays in remediation and permitting, which means many units remain unavailable. We are working diligently to maximize occupancy in the upcoming days and weeks.
At this time, it has been determined that we did not receive enough volunteers to accommodate all reservations and must cancel your open reservation/s for December 2017. We understand the inconvenience this will cause you and your family and appreciate your understanding as this weather related event is outside of our control.
Your December 2017 reservation/s will be cancelled within the next 10 days.
You will receive a full refund of points, plus our Management team has approved an additional 25% of the points used on the reservation to be added to your account as a goodwill gesture.
For example, if your reservation used 100,000 points, we will return 125,000 points to your account.
Or if you are a PlusPartners member, you have the option to forgo the offer above and choose to receive a full refund of points for this reservation and our CLUB WYNDHAM Travel team has agreed to waive the PlusPartners points conversion fee, booking window and allow any additional points needed for a PlusPartners option to be rented at a discounted rate.
This option will allow you the opportunity to work with CLUB WYNDHAM Travel to search availability at nearby Wyndham Hotel Group properties or explore cruising opportunities using points.
Again, we sincerely apologize for this situation and the inconvenience this will cause.
Please respond to this email to inform us of which option you prefer. If we do not hear back from you by November 30, 2017, we will automatically add the additional 25% to your account.
Sincerely,
CLUB WYNDHAM Plus Owner Services
(If you have a 12/31/2017 use year, we will place the 25% of the points used for this reservation into your 12/31/2018 use year)