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Your Opinions on DAE's NEW Website

Discussion in 'Ask Dial an Exchange(DAE)' started by bigeyes1, Oct 26, 2018.

  1. Ask DAE

    Ask DAE TUG Member

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    Hi, @travel maniac, thank you for sharing your experience, sorry it wasn't such a positive one!
    In regards to your search enquiry, a little tip here is suggesting you set you the end date in months away on your search (i.e. Making your travel date range from today, until January). If you do it, you will be able to see all inventory available in that period and probably access more options for you. :)

    Remember, Gold Advantage gives you many benefits, such as:
    -10% discount on every exchange fee
    -10% discount on bonus week bookings Exchange access to non-timeshare resorts in top destinations
    -14 day advanced access to newly released weeks Priority request waitlist for popular resorts and dates

    And at moment we have a special deal where you can renew your Gold Advantage at $10 off the standard price!
    You can see the offer by clicking here!

    As an alternative contact, you can also talk with us through Social Media and email infousa@daelive.com.

    Thank you, @travel maniac
     
  2. Ask DAE

    Ask DAE TUG Member

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    Hello, @bigeyes1 thank for your comment. We are glad that you like the new visual of our site. As we mentioned to @travel maniac, a good option to access more inventory is during your search to set you end date in months away on your search (i.e. Making your travel date range from today, until January). If you do it, you will be able to see all inventory available in that period and probably access more options for you.
    Another advantage of the new site is now, you can search for all weeks types together, instead of all regions. You to access more inventory, consequently, increase the chances to find what you are looking for.
    We created a landing page with some tips to help you with your search, you can click here to access it.
     
  3. travel maniac

    travel maniac TUG Member

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    Location:
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    How is this supposed to help me - did I mention anything about searches ? Not sure if you even read the posts! Do you even acknowledge the bug limiting the searches for six months?

    Oh yes, and I'm supposed to change my mind and jump on renewing the gold membership because of the GREAT offer of $10 off?!!!!!!!

    Unbelievable!
     
    Ask DAE likes this.
  4. Ask DAE

    Ask DAE TUG Member

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    Hi @tseebach, we are happy to hear your experience with DAE and you liked the new website. :)
    During the website creation, we researched the main needs and what would be useful for our members and the possibility of excluding all-inclusive resorts was something specially prepared to help in your search. Good thing that you enjoyed!

    We apologize for the inconvenience that happened to you about email confirmation, this should not happen. That's great that we were able to solved it in time and didn't cause any trouble to your trip.

    Thank you very much for sharing your thoughts.;)
     
  5. Ask DAE

    Ask DAE TUG Member

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    Hi @eschjw , thanks for commenting! How cool is that! You are already a DAE's website expert!

    We have been worked very hard to offer you the best experience possible, nice to see you are happy with the changes.

    In regards to your feedback:
    - That's a good point about the weeks sold, we'll share it with IT team.
    - Gold Advantage, still the same, 14 days in advanced access to newly released weeks, nothing has changed related to that.
    - We are aware of the 6 months period is a limitation for your search, we are working on it.

    And yes, we'll send your hi to Bonnie. :)

    Nice to chat with you, Joe.
     
  6. Ask DAE

    Ask DAE TUG Member

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    Hi @travel maniac,
    We apologise, when we read your first comment, we didn't have the chance to read your second one about the error limiting the searches for six months.
    This shouldn't be happening, we are working on it. Thank you, DAE Team
     
  7. tseebach

    tseebach Guest

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    Just so people don't think I'm only an apologist (or even worse a shill for DAE), I did recently do some searching and ran into a limitation that was not in the old system. To search for Spain, you have to know that it under Southwest Europe and Atlantic, then your choices are Andorra, Canary Islands, France, Madeira, Portugal and Spain. What happened to being about to select Balearic Islands?

    And what happened to the inventory? I traded into different ends of the Costa del Sol for a week at each place in early Summer 2005 and into Ibiza in October 2009. The only availability I can see in Spain for a 6 month period beginning May 1, 2019, is two rentals in Lanzarote (Canary Islands which I would prefer to exclude from my search) and one in Costa Del Sol. The rental weeks are all for late Spring. I don't have anything banked so not ready to make a request until January, but maybe that is the only way to get in.
     

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