Submit Your Vacation Preferences Now!‏

This is at least new to me (email from the Marriott resort prior to checkin):

Step 1: Press "Reply"
Step 2: Complete the shaded areas with your preferences
Step 3: Press "Send"

Check-in Verification
Date of Arrival: (Enter your check-in date)
Estimated Time of Arrival: 4:00 p.m.*
Marriott Rewards® Number: (Insert number)
*Check-in begins at 4 p.m. and earlier check-in times cannot be guaranteed. If your room is not ready upon your arrival, the Front Desk will be happy to store your luggage so that you may begin your vacation.

Villa Location Preferences
Please select your preferred proximity and floor, and then rank them 1 through 2 in order of importance to you, with "1" being the most important and "2" being the least important (please do not mark "1" for all).**
Aspect: Importance: Preference:
Proximity: (1 or 2 ) (Near main area and Pools, Quiet Area, No Preference)
Floor: (1 or 2) (High Floor, Middle Floor, Low Floor, No Preference)
**We will do everything possible to accommodate your requests. However, please note that we are not able to guarantee specific buildings or villas. Also, multiple or specific requests may delay your check-in time past 4 p.m.

Housekeeping Services
Would you like to sign up for housekeeping service during your stay? We will be happy to provide you with whatever service you'd prefer. All prices are per day.
Daily Services: Fee: Includes: Dates Requested:
Trash & Towels: Studio / 1 Bedroom / 2 Bedroom $/$/$ (Insert dates)
Tidy Services: Studio / 1 Bedroom / 2 Bedroom $/$/$ (Insert dates)
Full Clean: Studio / 1 Bedroom / 2 Bedroom $/$/$ (Insert dates)

Special Requests
(Add specific requests here – Pack 'n' Play, High Chair, etc.)


You may also fax this form to XXX-XXX-XXXX, attention Vacation Planning Team.

This does seem to be fairly new. We received these e-mails for our Oceana Palms and Harbour Lake stays in November. It was discussed here.

How many weeks before checking does this arrive?

We recieved same e-mail back in December for check-in at MGC.

186158tch said:

How many weeks before checking does this arrive?

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One 11 days prior
One 17 days prior

We received that email from MFC in December, but we were asked to give top 3 buildings plus high, middle or low floor. I gave them my selections and I got nothing that I asked for.

We got the email for both Barony and SurfWatch last May. I don't think it's generated at the resort level because when I responded to Barony's they called me asking what I was doing! It turned out, Barony's form letter asks if you want to book treatments at the onsite European Spa but the resort reps can't do that.

I think this is a new thing generated by Owner Services throughout the system and that there are still a few kinks to be worked out. But still, I like it when they try to do something, anything, that makes for uniform processing across the resorts.

suzannesimon said:

We received that email from MFC in December

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Do you remember how many weeks prior to your stay you received the email?

SueDonJ said:

We got the email for both Barony and SurfWatch last May. I don't think it's generated at the resort level because when I responded to Barony's they called me asking what I was doing!

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In our instance with two different resorts the email was FROM the same email address but the REPLY was different for each resort. [If it's centrally managed then they probably have emails forwarded to one address then auto sorted by resort specific email - or maybe I'm giving them too much credit]

Was that your case as well for Barony & Surfwatch?

I'm not sure why they bother sending these out. I've always dutifully answered them, but it seems to have little impact on room selection IME.

Before I received this new email, I always received the building and units I requested. This year, when asked for 3 choices, they ignored all of them. So, don't ask if you can't deliver. It's better not to raise expectations.

OutAndAbout said:

In our instance with two different resorts the email was FROM the same email address but the REPLY was different for each resort. [If it's centrally managed then they probably have emails forwarded to one address then auto sorted by resort specific email - or maybe I'm giving them too much credit]

Was that your case as well for Barony & Surfwatch?

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Yes, they were both sent from, "marriottownerservices*AT*email1.marriott-vacations.com" and included a statement on the bottom that they were auto-generated. The "reply to" addresses were different for each and were gibberish, just a series of letters and numbers. But obviously they got where they were supposed to get because real people at each resort acknowledged receipt.

Going back through my saved stuff to find these I realized that we got them for May '11 and May '12 stays.

We do fill them out and we also call the resort. We expect owners to get the better units and understand where we fit in the list. Most of the time the desk has noted our request and if we didn't get it, gave a reasonable answer. It is important that the resort know that you are an owner there, coming in on another week.

We got this same email just prior to our upcoming stay at Newport Coast Villas.

We responded with our room preferences and specific building numbers.

Within 24 hours we received an email confirmation stating that we would be given one of our top three requests with a high floor (not top floor).

Check-in is tomorrow, so we'll see if they actually honor any of our requests.

We received this same message last year when we exchanged through II to the Marriott Monarch on HHI. We requested an Ocean front villa and an upper floor. Got it!! So happy they responded to our request. This year we are going to the Grand Ocean, early February and got the same message. We only asked for an upper floor ~ any building would make us happy. Hoping for good weather. Message received 17 days in advance.

gnipgnop said:

We received this same message last year when we exchanged through II to the Marriott Monarch on HHI. We requested an Ocean front villa and an upper floor. Got it!! So happy they responded to our request. This year we are going to the Grand Ocean, early February and got the same message. We only asked for an upper floor ~ any building would make us happy. Hoping for good weather. Message received 17 days in advance.

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I think Monarch may be fixed units so you get what is deposited. I also think you have a good chance of getting your request matched in Feb at GO.

gblotter said:

We got this same email just prior to our upcoming stay at Newport Coast Villas.

We responded with our room preferences and specific building numbers.

Within 24 hours we received an email confirmation stating that we would be given one of our top three requests with a high floor (not top floor).

Check-in is tomorrow, so we'll see if they actually honor any of our requests.

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We got our third choice - so no complaints. Kinda far from the pool but a great view of the ocean in Building 4400 third floor.

gblotter said:

We got our third choice - so no complaints. Kinda far from the pool but a great view of the ocean in Building 4400 third floor.

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It sounds like you received a higher floor as well, good to know that NCV reads the replies. Have a great stay!!

Would anyone know why the form requests flight info? Thx!

happydog said:

Would anyone know why the form requests flight info? Thx!

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In case you don't show up, they can check and see if your flight was cancelled or late. (In theory.)

happydog said:

Would anyone know why the form requests flight info? Thx!

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I would expect this for resort that are mostly fly to locations, Aruba and Hawaii for example.

We have friends using the unit, so the Q came up. Under that scenario, we'd welcome any other consideration that folks might've encountered. Many thanks, again.

I had the same email for Ko Olina, Grand Chateau and upcoming Custom House. I think it is pretty well the norm now for Marriott.

We received ours about three weeks before heading to Aruba. We received our first request, a high floor.

I have never received one for any Marriott stay.