YYJMSP
TUG Member
Helios (sorry, I know I said for you to report back, but I had a little time to kill) and I tried a couple of experiments and have determined the Elite wait list feature doesn't really work, or at least not the way it should.
He made a high demand reservation online, and we waited for that unit size/week to become fully booked. I called in, confirmed it was fully booked, and put myself on the waitlist.
He went in online later that night, after VSE office hours, and cancelled the week. It showed up again in online inventory, instead of being pulled aside to fill the waitlist request. In fact, he was able to go and rebook that week online.
He then went in online, this time during VSE office hours, and cancelled the week. Again, it showed up in online inventory instead of being pulled aside to fill the waitlist request. This time he didn't bother to rebook the week.
I didn't get a call in either case to be offered the week.
Sad thing is that I see that week sitting in the online inventory right now. It should have been pulled aside by now, even if that process requires a human to go through the list...
Makes me wonder how lucky I've been to get all of the waitlist requests filled that I have.
He made a high demand reservation online, and we waited for that unit size/week to become fully booked. I called in, confirmed it was fully booked, and put myself on the waitlist.
He went in online later that night, after VSE office hours, and cancelled the week. It showed up again in online inventory, instead of being pulled aside to fill the waitlist request. In fact, he was able to go and rebook that week online.
He then went in online, this time during VSE office hours, and cancelled the week. Again, it showed up in online inventory instead of being pulled aside to fill the waitlist request. This time he didn't bother to rebook the week.
I didn't get a call in either case to be offered the week.
Sad thing is that I see that week sitting in the online inventory right now. It should have been pulled aside by now, even if that process requires a human to go through the list...
Makes me wonder how lucky I've been to get all of the waitlist requests filled that I have.