My father had a time share through RCI, and Diamond Resorts owns the home resort in Williamsburg. He passed away a while ago and the RCI account was put into my sister's name since she was POA, executrix, etc. We paid the Diamond maintenance fees every year and kept using the accounts, exchanging through RCI (my dad had told us we would each get weeks of his when he passed.)
This year I decided to make it official and put my weeks in my name. I transferred the RCI account into my name after having the deed transferred. I couldn't deposit weeks until the Diamond account was updated too. I did the transfer paperwork, paid the transfer fee, and after a lengthy battle between Diamond's title company and the Williamsburg court house, the ownership of the account was transferred to me. I got a letter dated 7/14 saying the transfer of ownership was completed.
A few days ago I got a statement dated 7/14 for 2016 maintenance fees due 9/1, but when I checked my records I found I had paid the 2016 fees in Dec 2015, when the account was still in my dad's name.
When I reached out to billing to have my payment transferred, I was told this is a new account and new 2016 fees apply. I reminded them the account was transferred, and they said it didn't matter. This looks like double billing to me. I have 2 statements for the same 2016 fee for the same units, same week. They said it isn't.
I have been regretting the decision to put the account in my name. Diamond is horrible.
After all the stalling of the transfer, I lost my July vacation (another story....) and now I have to pay something that was already paid?
Can they do this?
Am I wrong in thinking this is a double bill?
Any advice would be appreciated, thanks.
This year I decided to make it official and put my weeks in my name. I transferred the RCI account into my name after having the deed transferred. I couldn't deposit weeks until the Diamond account was updated too. I did the transfer paperwork, paid the transfer fee, and after a lengthy battle between Diamond's title company and the Williamsburg court house, the ownership of the account was transferred to me. I got a letter dated 7/14 saying the transfer of ownership was completed.
A few days ago I got a statement dated 7/14 for 2016 maintenance fees due 9/1, but when I checked my records I found I had paid the 2016 fees in Dec 2015, when the account was still in my dad's name.
When I reached out to billing to have my payment transferred, I was told this is a new account and new 2016 fees apply. I reminded them the account was transferred, and they said it didn't matter. This looks like double billing to me. I have 2 statements for the same 2016 fee for the same units, same week. They said it isn't.
I have been regretting the decision to put the account in my name. Diamond is horrible.
After all the stalling of the transfer, I lost my July vacation (another story....) and now I have to pay something that was already paid?
Can they do this?
Am I wrong in thinking this is a double bill?
Any advice would be appreciated, thanks.
Last edited: