I'm considering vmedia.ca but they only cover parts of Ontario right now.
thanks davepohl....I'm north of the big smoke but vmedia covers this area. They do look cheaper than my Bell Fibe TV and internet package. But, I suggest you might want to read this 'expert' user review.
Good "Internet is reliable"
Bad "Unlimited is NOT Unlimited"
Overall "Avoid them at all costs."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
I spent 10 years working for ISPs, including 4 as a 3rd party provider.
We provided great service as a 3rd party provider and know that the experience can vary, but as a technician, I know what to expect.
There is good service and bad service.
VMedia is the worst I have ever seen.
Here's what's happened so far:
We got the unlimited Internet and Unlimited North American calling plan (VoIP).
We bought the modem and the phone adapter for VoIP.
1) They were 3 days late setting us up.
2) They did not port our number correctly and as a result, we lost our phone number of 22 years. Yes, before you ask, I filled out all the paper work, ensured to make it clear to BOTH providers that I was porting the number and did everything I could in order to make sure that this took place. VMedia failed.
3) They did not enter the correct MAC address for our phone into the system and as such, our phone didn't work for an additional 3 days. That's 6 days, altogether.
It gets worse.
4) Every 10 days, on average, we had to call back in because our phone would stop working. Sometimes, we couldn't receive calls. Other times, we couldn't make calls. Other times still, we couldn't use the phone, at all.
5) No less than 6 times in the first 2 months we lost our phone service altogether because "of a billing error" that had the wrong MAC address registered on our account for our VoIP box. I was promised that was fixed every time we called in. I'm not holding my breath.
6) Our speeds have never been above 30Mbps. We are paying for 50Mbps.
7) I have asked 6 times to speak to a supervisor. Twice, they called back and left a voicemail on my phone THAT WASN'T WORKING! Once, they called back and left a voicemail on my cellphone, promising to reach me again the next day. They lied. I have yet to speak to a single supervisor.
8) Their Unlimited Long Distance to North America IS NOT UNLIMITED. I repeat, their UNLIMITED plan is NOT UNLIMITED. They allow you 5000 minutes per month, maximum. However, if they feel like they want to arbitrarily say that your calling patterns are unusual, they won't even let you have that many and will cut you off, on a whim. That's right, they will cut you off, because they feel like it, without any proof or explanation.
9) If you ask them for a call record or usage record of your phone service, they cannot or will not provide it. Yet, they hold you to this arbitrary 5000 minute (or some other arbitrary number and call pattern that they feel like enforcing) without any way to prove that you did or did not "abuse" their "Fair Use Policy".
I REPEAT. THEIR UNLIMITED LONG DISTANCE PLAN IS NOT UNLIMITED.
10) If you "abuse" their "Fair Use Policy" for phone service, you then have to prepay long distance services for the service that they have already lied and called unlimited.
UNLIMITED LONG DISTANCE TO NORTH AMERICA seems pretty clear to me.
I would call this false advertising.
Stay away from VMedia at all costs.
They are beyond horrible.