I held for 1 1/2 hours, been talking to someone now for over 1/2 hour.
They are fumbling around just like us. Registered another member (that's 4 now) that can't login in.
VC says most people can't get in (that's supposed to make us feel better as they work out the kinks).
VC is trying to book a room for me (with a VIP discount and it's not working). She suggested I wait 3 or 4 days and then try to book the room (as today is the first day the 50% discount applies). This is not a cancel / rebook - just tying to book an available room.
I said it concerned me to have her transact on my account when I've not been able to get in thus have not had a chance to compare pre to post conversion points, reservations, etc. And... she said no one can see their point balances right now. (Ok, do I feel better NOW)?
Again, I scolded them for not being ready and that they should not have gone live if they weren't ready. She assured me all new systems take time to work out these small kinks.