Unreasonable renters [MERGED with other thread]

[rickandcindy23]

6/22/12 - I "think" this thread is fixed now and I am merging it with the other thread, and opening it. - DeniseM

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[The OP is negotiating a settlement with the renter, and has requested that this thread be deleted as an act of good faith. Thanks to everyone who tried to help. - DeniseM]

 

[Saintsfanfl]

[deleted]

Not in a million years should they get a refund unless what they were getting was misrepresented.

 

[theo]

Three letter acronym reply...

The three letters "KMA" come immediately to mind as an appropriate response to those people.
First letter stands for "kiss". :ignore:

 

[timeos2]

I'm with Theo! Bye Bye renter! Hope you enjoyed the trip.

 

[RX8]

It appears that the MAIN issue the customer had was the high floor and view. All the other stuff that happened after that is not your concern or responsibility.

Unless their reservation guaranteed them a different view or unit, I don't understand how they can expect you to give them a refund.

 

[ronparise]

Theo's right...

 

[djs]

To further what Theo said I would say they are " _OL". Not that this should make a difference in this case, but if I had a problem with a resort that wasn't getting resolved to my satisfaction I would contact whatever Travel Agent I had used. Now they didn't use a Travel Agent, but then the next thing would have been to contact you. I think it is likely that they double booked too.

 

[bnoble]

I'm also in the Pound Sand camp.

"We've delivered on the unit as the contract promised. Also per the contract, there are no refunds."

That's the only thing you should say. Just keep saying that over and over until she gives up or goes away.

 

[theo]

Yessa!

I'm also in the Pound Sand camp.

"We've delivered on the unit as the contract promised. Also per the contract, there are no refunds."

That's the only thing you should say. Just keep saying that over and over until she gives up or goes away.

Diplomatic, factually correct and sufficient and a whole lot nicer than my suggestion; I like it anyhow!

 

[rrlongwell]

It sounds like you delievered what you were contracted to deliver. If they have any other problems, take it up with the resort and/or Wyndham. If they wanted, I am sure Wyndham Sales would give them a comp RCI week if they made a new purchase.

 

[theo]

Don't even give it another thought...

You are not wrong and you'd likely have to wait a very long time before even a single person would step forward to even suggest otherwise. You had a contract and you fulfilled its' terms. Fade to black. The End.

Relax. Forget the Alka Seltzer. Disregard the ever-changing "poor us, while on vacation" tales too. Sit down and have a nice glass of good red wine instead. Pour me one too --- I prefer an old vine Zinfandel. No OVZ? Jack Daniels or Jim Beam instead please (...no ice).

 

[Carolinian]

Things like this are the reason that I always use the timeshare specialist real estate broker on the OBX to rent our summer week. Yeah, I have to pay a commission, but they always get the job done with no hassles to us, and I get a nice little profit over our m/f when they mail us the check.

You need to be polite but firm in telling them ''no refund''.

 

[ace2000]

Hope the other party is not a TUG member and can see this. But, couldn't they just dispute the charge and get a refund that way? Especially since they left.

Fair or not, that seems to be the rules in today's society.

 

[ampaholic]

Well OK - I'll help you out ... You are WRONG ... for picking the Heat in 4 - it will take them at least 5 games to win the Finals. :hysterical: :rofl: :hysterical:

As for the renter situation ... Na, na, na you did fine, some renters are just "pains in the tookus" and will never be happy - try to move on.

 

[Saintsfanfl]

Hope the other party is not a TUG member and can see this. But, couldn't they just dispute the charge and get a refund that way? Especially since they left.

Fair or not, that seems to be the rules in today's society.

It depends on how they paid. If they sent a check there is obviously no dispute process. Even if you ran a credit card as a merchant processor a dispute is not an automatic credit. The merchant only has to provide evidence that the charge is valid and then it stands. In this case there is a signed agreement so the validity of the charge is pretty solid.

Paypal is probably a bit more in favor of the consumer which is why it is probably better to not use Paypal.

 

[vacationhopeful]

I wonder HOW they ended up at the Swan? Been there before? Other friends staying there and to visit, the parking at the Swan is expense/limited. Or wanted the Boardwalk and Epcot stuff.

Sounds like they wanted Disney and thought that being INSIDE the Disney gates, got them direct Disney transportation - not the every hour (sometime) Wyndham bus service. Plus, there were NO Mickey's all over the place.

But they seem to have planned out their escape. Complain, move, complain MORE and louder, sleep, do Disney, move to new place and then go back to Wyndham to check out and complain some more. Go home and then, days later contact you to DEMAND their money back.

 

[Saintsfanfl]

I wonder HOW they ended up at the Swan? Been there before? Other friends staying there and to visit, the parking at the Swan is expense/limited. Or wanted the Boardwalk and Epcot stuff.

Sounds like they wanted Disney and thought that being INSIDE the Disney gates, got them direct Disney transportation - not the every hour (sometime) Wyndham bus service. Plus, there were NO Mickey's all over the place.

But they seem to have planned out their escape. Complain, move, complain MORE and louder, sleep, do Disney, move to new place and then go back to Wyndham to check out and complain some more. Go home and then, days later contact you to DEMAND their money back.

Sounds like a very expensive plan.

 

[vacationhopeful]

My bet is they are also complaining about the Swan, too. That is most likely on a credit card which they will dispute.

If they get 100% back on the Swan stay and figure Cindy will give at least 50%, they would have a cheaper stay.

Like I said - they planned this. All the stays and whining. Do you think the Swan just happened to have 2 rooms connecting? Those are harder to get than a single room. Call the Swan and ask....

 

[pacodemountainside]

I am with Theo et.al.

I doubt a private renter has Visa/MasterCard account. Even Ron!

This is why I insist on a simple signed agreement that provides no refund less than 3 weeks out unless resort becomes unihabitable and then I would get a refund from resort and and pass through. And, a couple other points.

Since no 100% guarantee even for the VIPs I always make clear unit assignment is up to resort, but a call a week earlier and request at check in usuually get what one wants unless fully booked and no wiggle room.

I would block their e-mail address!

Make mine a Reiseling White!

 

[Sandy VDH]

Not contacting you until after the fact makes it all suspect. If I really had issues, I would call the owner immediately and have the owner work through a resolution.

Something is rotten in the state of Denmark, or Florida as this may be.

BC is a pretty respectable resort, actually I might even put it above the Swan.

 

[dumbydee]

There is no way they deserve a refund.

Before I discovered Timesharing I rented a condo from an owner.....we called and explained that we would be arriving at 5 am and was sent the door code to get in. When we arrived the door code did not work and so we called the rental agency's night number.

The guy who answered actually cussed me out for waking him up and told me he did not know anything about us coming in early.

Next I made a call directly to the owner who immediately took care of the problem.

Come to find out the guy forgot to change the code the day before and was pissed because he got woke up. Needless to say about 5 minutes after calling the owner the night guy called me back with a code to get in.

I certainly hope he lost his job. The owner was very concerned about the way he treated us. DID I ask for compensation.....NO way it was not the owners fault what happened. He had told them to make sure we could get in.

Stick to your guns and tell them to get lost. They are wanting something for nothing.

 

[e.bram]

So far we on;y heard one side of the story. To judge one must hear the other side.

 

[timeos2]

So far we on;y heard one side of the story. To judge one must hear the other side.

The only other side we're privy to, unless this renter decides to come here & post, is what is reported by Cindy. And it doesn't add up to a refund of anything.

 

[ace2000]

There is no way they deserve a refund.

I don't think anyone on here is thinking they deserve a refund, especially based on what we know. Since Cindy is a respected TUG member, I'll definitely give her the benefit of the doubt.

However, is it possible for them to dispute the charge with their credit card company or paypal? Sure it is... will they get a refund? I really don't know, and that's what I'm asking.

Everyone on here thinks that Cindy is in control of the situation. It may be that the rentee is really in control. Especially since they chose to not stay at the resort.

I repeat... I am not saying that they deserve a refund.

 

[timeos2]

I don't think anyone on here is thinking they deserve a refund, especially based on what we know. Since Cindy is a respected TUG member, I'll definitely give her the benefit of the doubt.

However, is it possible for them to dispute the charge with their credit card company or paypal? Sure it is... will they get a refund? I really don't know, and that's what I'm asking.

Everyone on here thinks that Cindy is in control of the situation. It may be that the rentee is really in control. Especially since they chose to not stay at the resort.

I repeat... I am not saying that they deserve a refund.

The renter has no control. If they try to dispute the charge all Cindy has to do is produce the contract. The promised accommodations were delivered - the rest isn't in there & doesn't matter in the least (except to try to sucker an owner into refunding rent because they feel sorry for the renters).

She can ignore anything from them except a request from PayPal (if that is how it was done) to produce documentation. It's a done deal.