What would you have done? (I was walked out of Disneyland Paris) very long!

[Wonka]

Write to the Disney CEO

If I were a Disney Executive and received your letter and verified your facts, I'd fire the security guard (what a Bozo)...Disney prides itself on guest relations and the poor handling is inexcusable.

I'd write to the CEO of Disney demand an apology and compensation. You deserve it! I'd also consider contacting the media if you're unhappy with Disney's response, or non-response.

 

[CarolF]

Just a quick update to let you know that I sent the letter a few days ago.

Just to inform them and ask about policies. Nothing more nothing less.

Disneyland Paris should have provided you with the booking and general terms and conditions at the time of purchasing the ticket.

On the website, III. EXTRACT FROM THE FRENCH CODE OF TOURISM is also provided.

https://book.disneylandparis.com/images/8/Cultures/en-Gb/SalesConditionsWinter2012.pdf

 

[pgnewarkboy]

And make sure you carbon copy it to Chuck Norris, Buzz Aldrin, and the A-Team.


Disney was ham-handed in their approach. Nothing more. Imagine if I posted a horrible travel experience that started with, "I forgot to bring my passport and somehow managed to get on the airplane. Oh, and I forgot my wallet so I didn't have any money or credit cards. Furthermore, I left my phone in my other jacket."

People would be all over me calling me a nitwit. People go on vacation and lose all sense of responsibility. I wouldn't go to the grocery store without ID and a phone, let alone France. When my wife and I attend concerts, we each have our ticket. Why? What if we get separated? At least that way we can meet up at our seats.

When we go to big crowded events, the FIRST thing we do is agree on a meeting spot in case we get separated. Common sense.

What you describe is different from the circumstances described by the op. Here is what she wrote:

They arranged the coffee for me and left me at one of the benches in front of the castle. They would be back right after a certain show (the one with the cars and stunts), which would only last for maybe 15 minutes. They took all our bags, which included my phone and my wallet - and most importantly - my entrance ticket.


Disney's actions may have been criminal. That is why I suggested going to the police or other French authorities. They are the best parties to determine if French laws were broken and should conduct an investigation.

 

[x3 skier]

Disney's actions may have been criminal.

Get a grip.

 

[ScoopKona]

They are the best parties to determine if French laws were broken and should conduct an investigation.

Try to find some perspective.

What kind of letter do you expect to write?


The French Government
Somewhere in Paris, France, (What exactly is an Arrondissement, anyway?)
Attn: Frog in Chief

Re: Disney asked me to leave because I could not provide them with a ticket.

Waaaaaaahhhhh!


Sincerely,

Ticked off American.

PS -- Waaaaahhhhh!

 

[pgnewarkboy]

Stop being intimidated by Disney, realize complaining is not whining

Try to find some perspective.

What kind of letter do you expect to write?


The French Government
Somewhere in Paris, France, (What exactly is an Arrondissement, anyway?)
Attn: Frog in Chief

Re: Disney asked me to leave because I could not provide them with a ticket.

Waaaaaaahhhhh!


Sincerely,

Ticked off American.

PS -- Waaaaahhhhh!

First, inasmuch as I can read , write, and think I will find the appropriate party to lodge my complaint. But first I must realize what happened to me and not live in a fog. I will think clearly, get a grip and take action. The first thing I will remember is that Disney didn't ask me to leave. I will remember that they kicked me out AND I had a ticket. That was how I got into Disney in the First Place. Yes, I would clearly remember that I needed a ticket to get into the park and that I displayed that ticket and that ticket was checked via computer. I would also clearly remember that I told them that my family would meet me in 15 minutes at the very spot I was sitting. I told them that my family took my bags that had my ticket. I would understand that this explanation was entirely reasonable . I would also remember that that I was doing nothing suspicious at all . I was Sitting down with a cup of coffee. I wasn't being disruptive, noisy, or otherwise unruly. I was cooperative and civil to the employee that questioned me and told me to leave.


The behavior of the Disney employee is highly suspicious - not mine. Was I targeted for removal because the employee didn't like my looks, my skin color, my age, my accent or WHAT? WHY was I targeted? How many people were asked to display their tickets on that day? Where is the rule posted that I must keep my ticket on my person at all times? Why wouldn't they let me call my family using their phone?
What kind of discretion did the employee have that kicked me out?

Using my powers of observation, life experience, and reason I will determine that Disney will not answer the questions I just posed. Giving me a refund is insufficient. I am outraged. A slick, canned, response from the customer relations department will not suffice. This needs to be investigated by people with the power to get detailed information about what is going on at that park. Perhaps others will be spared from the same insufferable behavior of Disney because of my actions.

 

[rapmarks]

how many people lose their ticket in a typical day at a theme park? If your wallet get lifted, are you kicked out? eally extreme action taken by the security guard.

 

[Beaglemom3]

From "Forget Paris" (Bill Crystal speaking here) :


00:09:29 Can l see your superior?


00:09:31 Please...

00:09:32 l know you're all angry over Euro Disney, but don't take it out on me.


00:09:39 Okay.


00:09:41 Whatever you do, l am not going to lose my temper.



.....Seriously, I agree with writing a letter to the Disney CEO and explaining in a concise manner what happened to you. I'd request an investigation into these shabby and unwarranted actions.



-

 

[Zac495]

I think Disney was wrong. You were in the park. Why even come up to you in the first place? How often is that done? I can't imagine that happening in Orlando (not that I'm saying USA is better than France) but it's so weird. I totally agree one should always have their things on them just in case - but it's not a law as far as I know. What if you had lost your ticket? Ridiculous.

I would write to them (politely) and tell them of the situation and see what happens. Please let us know.

 

[x3 skier]

There seems to be a lot of focus on just not having a ticket. In addition as the OP clearly stated, no ID, no money, no personal possessions, no cell phone.

If I ran a business requiring an admission ticket and found someone like that in my business, they would be escorted out. I dont really care they were approached or found not to have a ticket. How do I know how they got in? They could have snuck in for all I know. It easy to say, gee I lost it, my friend has it, a bird swooped down and took it, the dog ate my homework or any of dozen reason why I dont have a ticket after sneaking in. I would have assisted them in calling someone if they asked and that is where Disney Paris failed. The OP had a reasonable explanation for not having a ticket but the fact remains, she had nothing for ID or communication. If she did, perhaps the result would have been different.

The OP has already admitted it was her error in addition to Disney's error in refusal to assist in her very first post and has or will have written to ask for an explanation of the policy in such a case.

Cheers

 

[rleigh]

There seems to be a lot of focus on just not having a ticket. In addition as the OP clearly stated, no ID, no money, no personal possessions, no cell phone.

If I ran a business requiring an admission ticket and found someone like that in my business, they would be escorted out. I dont really care they were approached or found not to have a ticket. How do I know how they got in? They could have snuck in for all I know. It easy to say, gee I lost it, my friend has it, a bird swooped down and took it, the dog ate my homework or any of dozen reason why I dont have a ticket after sneaking in. I would have assisted them in calling someone if they asked and that is where Disney Paris failed. The OP had a reasonable explanation for not having a ticket but the fact remains, she had nothing for ID or communication. If she did, perhaps the result would have been different.

The OP has already admitted it was her error in addition to Disney's error in refusal to assist in her very first post and has or will have written to ask for an explanation of the policy in such a case.

Cheers

I can't see why anyone would "blame the victim" here. Absolutely no reason for her (and her family) to be punished so severely just because she was without tix/phone/etc. There are a million one reasons someone wouldn't have their personal items on them. Being without them is the very reason she could be in danger if kicked out into the street of a foreign country.

If it's her fault because she should have her info and cell on her while in the park for safety reasons (because anything can happen at anytime) then, following that logic, why would it be OK to kick her out on the street without that stuff? If that much chaos is caused inside Disney, what could happen outside? And if something did happen outside, shall we blame her again, or Disney?

It could be the beginning of a scary vacation movie, only we would cry foul and say "No way she would've been kicked out of Disney for that!"

The guard's actions were irresponsible and INSANE. And that bit about changing her language/refusing to speak?

Disney has procedures in place if you get separated from your party. I can't imagine this is one of them.

 

[Zac495]

conditions of a ticket? Can you imagine watching the previews and having someone ask to see your movie tickets? They often get lost when buying popcorn. Once I'm in, I proved it. I guess if they saw people sneaking in and had good probable cause....

Conditions of Disney Tickets in Paris:
Conditions (copied from the website - I was looking to see if it stated clearly that one must keep the ticket on their person at all times - nope)



This ticket allows you to visit both Disneyland® Park and Walt Disney Studios® Park on the same day with a total freedom of movement between both Parks®. Price valid for any ticket purchased from 28th March 2013 to 7th November 2013, and valid for a one day visit within 6 month from the day after purchase. Non-cumulative with any other discount or offer. Tickets cannot be exchanged nor refunded. Reserved for individuals.

Tickets can be printed at home or sent by mail :
- Tickets printed at home must be purchased at least 1 day before the visit . The eticket is printed at home and presented at Disney park entrance and valid one day within a 6 months period from the day after purchase.
- Tickets sent by mail must be purchased at least 10 days prior the visit. Tickets are valid for one day within a 6 months period from the day after purchase.
(1) Subject to Disney® Parks capacity


* 20% saving calculated on the basis of the price for 1 full rate ticket for 1 Day / 2 parks (valid for 1 day within 1 year from date of purchase): £64 / adult and £57 / child.
Price calculated at the exchange rate mentioned in the current brochure from 28th March 2013 to 7th November 2013.

 

[pianodinosaur]

What would be the response if a small child wandered off and became separated from the rest of her family? This is a very common situation. The child would have no ID, no cell phone, and no ticket. There would also be problems with communication. Would Disney want the child escorted outside the property by an armed guard and left alone without protection?

I think Disney would want to know if such an incident or as in this case, a very similar incident took place. That way they might be able to create protocols to ensure that such an incident is not repeated.

 

[CarolF]

Any news from France yet?

 

[sml2181]

No, nothing yet...

 

[ricoba]

No, nothing yet...

Keep us updated. We appreciate it.

 

[Patri]

Perhaps if no timely reply, write again. Let them know a travel message board audience is also interested in Disney's response.

 

[Mimi39]

i agree, and I would have not moved. There is no way a flash light security guard would have gotten me to move either. Only a gun and a badge would have accomplished that, and by the time they arrived 15 minutes would have likely passed and my ticket would be back in my possession.

Keep in mind that France is not the USA or the Netherlands and you probably wouldn't be familiar with how their legal system works. Doing something like this could land you in serious trouble like jail with major difficulty and expense with lawyers, fines, etc.