tomvc
TUG Member
Checked out Lagunamar yesterday and already see nights credited. StarOptions reservation had MR/ Bonvoy number attached and carried onto the folio.
The website days to wait at least 10 days.How long would you guys wait to submit a missing stay request?
You were Bonvoyed!They posted mine then took them away! I got an email saying they didn’t qualify because it was an overseas military booking Where did they pull that classification from? I’m getting angry.
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You were Bonvoyed!
The website days to wait at least 10 days.
I finally got a folio copy of our stay at Sheraton Mountain Vista and filled out a missing stay form. Got a response within 2 hours that it couldn't be posted because there were no charges.
I called in and and the rep credited my days. Took about 10 minutes, mostly her getting verification of the stay from their systems.
Have you send an email to Internet Customer Care yet? That usually does the trick.Unfortunately the stay never posted after my call with the nice rep. Resubmitted online noting it was a timeshare stay that should be credited even though zero charges.
Got a reply that it was a “travel industry rate” and ineligible.
Probably would still be short for platinum with the stay but very annoying.
Unfortunately the stay never posted after my call with the nice rep. Resubmitted online noting it was a timeshare stay that should be credited even though zero charges.
Got a reply that it was a “travel industry rate” and ineligible.
Probably would still be short for platinum with the stay but very annoying.
If you do not receive elite night credits after 14 days, send an email to stay.add@marriott.com with a title that says elite night credit request and to which you have attached your folio from checkout. Make sure you send this email from the same email account that is associated with your Marriott Bonvoy account or else your request may fail. Don't reference receiving any points anywhere in your email because it has to be focused on elite night credit for them to process it. They will automatically add in your welcome bonus and any points for charges during your stay when they post the elite night credits.
Can anyone confirm:
a) 1-week stay in 2 BR LO = 7 elite night credits (ie only credit for the one reservation/stay)
b) Breaking the above reservation into 2 weeks in 1 BR/Studio units = 14 elite night credits
Presumably, but just curious if anyone has been given 14 elite night credits in scenario a) due to this being treated as 2 rooms in the system.
The only time scenario b would not be 14 nights is if the two weeks are overlapping stays.Can anyone confirm:
a) 1-week stay in 2 BR LO = 7 elite night credits (ie only credit for the one reservation/stay)
b) Breaking the above reservation into 2 weeks in 1 BR/Studio units = 14 elite night credits
Presumably, but just curious if anyone has been given 14 elite night credits in scenario a) due to this being treated as 2 rooms in the system.
Is this for home ownership only? I assume the weeks would have to be enrolled in the bonvoy program? I used star options I banked and never received the nights.The only time scenario b would not be 14 nights is if the two weeks are overlapping stays.
Is this for home ownership only? I assume the weeks would have to be enrolled in the bonvoy program? I used star options I banked and never received the nights.
There is no enrolling of weeks in Bonvoy. You are either a member of the rewards program or not. If you are a member and your Bonvoy number is on the reservation when you checkin, you should get the nights.Is this for home ownership only? I assume the weeks would have to be enrolled in the bonvoy program? I used star options I banked and never received the nights.